I strongly recommend this place. The staff is amazing!!!. Angie, Joel & Jesse are very professional…read moreand attentive. It's people like them that make us want to go back. My son's Dr and therapist are so pleased, and me, as his mom, feel blessed with what Angie did to make it possible for my son to get his mobile chair. God Bless you all at BEK.

I was surprised to find that there aren't all that many medical supply stores in El Paso. We drove…read morearound for quite some time before we stumbled upon BEK medical. It's a little bit outside of El Paso but that's where you'll have to go if you need to get stuff that Walmart doesn't carry! Whether you're looking for ultrasound gel, tongue depressors, tape, medical equipment, BEK medical has it all. If they don't have it in stock, you can get it ordered. They are open on the weekends and I found the staff here to be helpful and friendly. Don't forget to check in because when we were here over the weekend, we got 10% off our purchase. It's a little bit hard to find, but they do show up on Google maps. Plenty of parking and they aren't very busy.

Yes great facility! All staff offer excellent service Thank…read moreyou are your care and service

From the owner: We provide medical supplies to many areas of the health care industry, including long term care…read morefacilities, home health agencies, doctors offices, hospitals and schools.

this company is advertising false claims so beware they are telling customer on they website that…read moreyou are hassle - free and that is not true so if you want to buy something watch out for these people.!!!!

I came in to the store to return a knee brace that didn't fit, it was only used to try on. The…read moreemployee had to ask manager if the item was returnable came back to say it wasn't because the brace was used more than once according to the employee. I don't understand the level of disrespect, because we as a costumer are purchasing a product and wasn't the correct size we should be able to return it, the employee kept saying that it was used more than ones and giving unnecessary attitude, very bad service. The value of the brace was pretty pricy not at all what the quality should be for the price.

I simply don't understand how this company remains in business. When you call their phone number…read moreyou get a recording to select why you are calling and apparently the call is directed to the correct extension for assistance but then the phone is never answered. Doctor ordered oxygen on ASAP basis on a Friday and on the following Wednesday the oxygen had not been delivered, the order was written to another company who delivered the oxygen later that day.

-no way to give a minus 5 score or I would- As usual, every…read more3 months I get a call that I can come and get my cpap resupplies. I have NOT been a Sun Country customer for well over a year because of numerous record-keeping mistakes made while I was a prior customer and continue to make after I left your clumsy practice. You continue to promise me that these are 1-time mistakes that can be cleaned up, yet over the years you have consistently failed to do any such cleaning. I fail to see how a company this inept remains viable. At first, I thought it was a front-line employee issue due to high turnover. Still, since numerous managers have personally apologized and said they'd fix these issues but have not, I can now see that the entire team is apparently clueless. I cannot recommend this supplier to other patients who depend on life-saving, or just quality-of-life care from this business -- they seem to have no idea how to live up to the empty quotes on their website that say "When it comes to your health, trust is paramount. We are committed to earning and maintaining your trust every step of the way. Exceptional customer care is at the heart of everything we do. Our friendly and knowledgeable support team is here to assist you every step of the way." Here's a novel idea: since these promises mean nothing to your company, just purge these clichéd statements from your literature and go about your business as poorly as you have anyway.

Wow create atmosphere, respectful people. I recommend this business if you ever need medical…read moresupplies.

From the owner: We specialize in nebulizers, breast pumps, incontinence supplies, wheelchairs, mobility aids,…read morebathroom safety and much more

Very poor phone questions, person on telephone very rude. when I reported wrong size of equipment…read moregiven to my diabetic husband. He did not give the right answers when question.

We have used Rotech for many years, starting in Az, and now for 3 years in NM. Thy are very prompt…read morewith sending supplies, and our man Mike visits us on a regular basis, every 3 months or so to check the machines and leave any necessary filters, etc. Very nice company to work with. Thank you Rotech!!

I'm getting tired of the run around I'm getting from these people! I have been waiting for 2 weeks…read morefor a CAPA machine . All I hear from them is how backed up they are and they will give me a call. That doesn't help me at all

I received a call from Dona Ana Medical Supply on Monday I/9/23 after my pulmonologist faxed orders…read morefor a new CPAP and supplies. They told me Medicare would not approve the orders if my CPAP was less than 5 years old. I called my Insurance United Health Care who told me my doctor had to call and requested an expedited exception. I finally got a call back from the pulmonologist's office today 1/18/23. They told me the request to the doctor must come from the DME company to the doctor. They stated they contacted Dona Ana Medical supply who claimed they had never received the orders and that they did not accept United Health Care insurance. I have had a tough time finding a knowledgeable and courteous DME company in Las Cruces. Used a DME in a small Texas town for 11 years with no problems. Would not recommend this company

10-28-15 1:30 pm…read more Starting the process for my soon to be wheelchair. So far so great. Called to get information and had doctor fax over prescription information. Lady was very nice and helpful. 10-28-15 3:00 pm Called in to make sure they got prescription they were already working on my prior authorization with insurance. Very impressed. They are very helpful and friendly and willing to work with customers. Will update as we go along. 11-6-15. 1130am. Phone call due to insurance approval. 11-6-15. 130pm Delivery arrives of chair. Delivery Guy Chris was very friendly and helpful. Setup and went over information. Got me to try it out and showed me how to work it. Great place.