this company is advertising false claims so beware they are telling customer on they website that…read moreyou are hassle - free and that is not true so if you want to buy something watch out for these people.!!!!

I came in to the store to return a knee brace that didn't fit, it was only used to try on. The…read moreemployee had to ask manager if the item was returnable came back to say it wasn't because the brace was used more than once according to the employee. I don't understand the level of disrespect, because we as a costumer are purchasing a product and wasn't the correct size we should be able to return it, the employee kept saying that it was used more than ones and giving unnecessary attitude, very bad service. The value of the brace was pretty pricy not at all what the quality should be for the price.

Great people! They took good care of my medical equipment needs and even delivered to my home after…read morehours!

Business has a scam of letting the phone ring and ring for 45 minutes then leave a voice message…read morefor you to call back or they'll call you back within two days then they don't call back. they show up with that was not reviewed so that patient caretaker could follow through with usage. Patient called back over the weekend that it was not functioning. They said for an emergency they have someone call me. They've never called two days Tuesday. I need to go to doctor appointments, I need to be on oxygen as per hospital. This is the worst company. I've come across in El Paso in years.

Awesome company... Both drivers know every patient by name and office staff is so friendly and…read morehelpful! These people go out of their way to make their patients happy! Recommended to the fullest!! :)

I strongly recommend this place. The staff is amazing!!!. Angie, Joel & Jesse are very professional…read moreand attentive. It's people like them that make us want to go back. My son's Dr and therapist are so pleased, and me, as his mom, feel blessed with what Angie did to make it possible for my son to get his mobile chair. God Bless you all at BEK.

I was surprised to find that there aren't all that many medical supply stores in El Paso. We drove…read morearound for quite some time before we stumbled upon BEK medical. It's a little bit outside of El Paso but that's where you'll have to go if you need to get stuff that Walmart doesn't carry! Whether you're looking for ultrasound gel, tongue depressors, tape, medical equipment, BEK medical has it all. If they don't have it in stock, you can get it ordered. They are open on the weekends and I found the staff here to be helpful and friendly. Don't forget to check in because when we were here over the weekend, we got 10% off our purchase. It's a little bit hard to find, but they do show up on Google maps. Plenty of parking and they aren't very busy.

ZERO RATING. THE WORST EL PASO LOCAL OFFICE STAFF EVER! And…read moreafter years of complaints, they are still there! My wife picked up a new CPAP (resmed 11) today at this office. Her resmed 10 was past its life cycle. Per her words " the front desk girl was very rude and appeared to be bothered by me coming into the office". My wife had an appointment. She noticed how dirty the place was, the improper dress code (cropped top) and all the personal items on the desks including toys, drinks, food and how unprofessional the office and staff looked and acted. She met with the person for the cpap and said that "she was nice while I was there but you could tell she was interested in talking about her Christmas cruise than explaining the settings on the machine". My wife picked up a new resmed 11, a new bag, ONE FILTER, one heated hose and water chamber. We called our district office for more filters. We had received my wife's 90 day supplies in April. They offered to exchange old machine filters for new ones (resmed 11) but they transferred us to the local office to see if they had supplies in stock. Both girls at the local office said that they have no supplies and couldn't get us any. Both of the girls were rude and did not care that we would need more filters in two weeks. Our next supplies arrive in July. The tech even suggested that we go on line to Amazon to buy our own supplies! Wonder if Lincare knows their business is going there? She couldn't care less and kept repeating " you have a new machine, you only get one filter". She hung up on us so we called the district office back where Tamra and Lucy understood the situation, ordered filters for us and sent a return label so we could return unused supplies for the old machine. That's what we needed. Simple customer service. Not the bad service, unsanitary conditions and attitude from the local staff. I had the same experience two years ago with these same girls and refused to go into that office with my wife today. I warned her to beware. Would gladly avoid this office if we could but needed the machine (we will buy elsewhere in the future). Now, we will go directly to the district office for supplies and corporate office for complaints. No more purchases that require us to enter this office. Someone else gets our business. WORST EL PASO LOCAL OFFICE STAFF EVER!

Terrible service! I cancelled my account months ago and returned everything after only using the…read moreservice for less than a month. I'm still getting billed. I've made several calls and keep getting hung up on. Once I finally got through, the rep was unfriendly, like talking to a robot. I would never recommend this company.

Wow create atmosphere, respectful people. I recommend this business if you ever need medical…read moresupplies.

From the owner: We specialize in nebulizers, breast pumps, incontinence supplies, wheelchairs, mobility aids,…read morebathroom safety and much more

Two years ago, my wife inexplicably was paralyzed from chest to toes. Upon release from the ICU and…read morethe rehab hospital months later, no one informed us that transporting her home in 3 days was up to us -- but no taxi or bus existed for this. In panic, I learned of United Access. But they had no handicap van available to rent either. Luckily, the general manager, Bill Schwam, was very sympathetic and within hours had one of the handicap vans for me to drive off the lot to pick up my wife and he personally drove me home. Over the weekend even, he and I finalized the purchase of the van at a very reasonable price. Thereafter he came to our home, met my wife, and kept in touch with us. When the van needed a minor adjustment, it was provided free. That is the epitome of an A+ manager-patron relationship.

From the owner: United Access is the second largest mobility dealer in the nation and is the 2024 Top Recommended…read moreDealer by BraunAbility Customers. United Access in El Paso is a quality mobility dealer for new and used wheelchair accessible vehicles and adaptive equipment. We offer driving aids, wheelchair lifts, mobility scooters, and more from our trusted partners including BraunAbility and Harmar. Wheelchair accessible van rentals are available great for traveling to the El Paso International Airport (ELP), appointments, and events. United Access El Paso, TX, formerly New Horizons, is a Spanish speaking staff and is proud to serve our veterans and the local communities of Artesia, Las Cruces, Odessa, Hobbs, Monahans, and surrounding areas.