2.5 hrs waiting and not seen a doctor yet. I dont understand how they over book and then make you…read morewait. If you miss or are late they charge you a massive fee! Hkw is it possible that we pay for this service. This is the new office off of Sunland Park. Maybe gouging people's time and triple billing multiple insurance companies is how they will pay for this new building.

I had to come for a pre surgical exam and consult. These folks are fantastic- they have their…read moreprocess in place making them very efficient. The surgeon spent all the time I needed to have my questions answered. He was completely honest about my expected outcome. I have another visit in a month to have the analysis done to determine the Rx for the replacement lense. It is totally fascinating. A few weeks after that I will have my surgery and they have their system down to a science. I am very optimistic about the outcome.

I had lasix done, good results, a few weeks later I started hurting, within a few hours I was…read morecrippled over in pain. Called their "emergency number" and got an answer of, "aw man if only this happened a few hours earlier, sorry but first thing in the morning we can see you" morning came around and literally couldn't open my eyes. Doctor seemed upset and very dismissive. He did however prescribe some drops that 2 days later I can open my eye. There was one nurse who did show empathy, other than that him and his staff were very condescending and dismissive. I had 2 people in the waiting room who told me they said prayers for me, I guess because I looked that bad during my 45 minute wait. It's pretty sad when the patients care more than the staff does. All the bad things said, he did get the job done so far with his prescription.

Dr Bahl is very professional and caring. He has given me eye shots for many years for my macular…read moredegeneration. I have full faith in him.

Front desk person wasn't friendly!! I thought the doctor would to the intake so he can get to know…read moremy history but guess not. I went to check to see about my eyes and to get a new prescription I didn't like the way I am seeing with the news prescription. Usually when I see an ophalmalogist they sit with me and take and ask me questions not the tech. Disappointed. Usually I have the visual field test on the same day not a month and half disappointed!!! And never had an ophthalmologist charge me for an eye examination and tell me to go to an Optometrist again which I can't see clearly out of my glasses! they usually do the exam right there!! Disappointed they couldn't help me with my problem!!! I know I am not a teenager and my vision is going to change no need to keep telling me that. I know about my condition but I have really had a problem with my vision until I got the. Ew prescription from the optometrist and I went to this place for Help

I made an appointment and waited for 2 1/2 hours just to get into an inner room. When the doctor…read morecame, he was rude and called me uncooperative, and I am not sure why. He told me to look up, I did, he told me to look left and then right, I did. And then he left the room and said, " I can not help her, she is uncooperative." Very rude.

I was a patient here for 10 years. I started with DR. Trubowitsch and found him incredible. He…read moreretired a few years ago. I was then passed to three doctors. One was fired, one did not discuss any issues with patients and the third, falsified records after a mishap with a bad eye injection and inappropriate medicine injected into my eye. I had seen him for 2 years but as soon as I was in crisis over his injection, he cut me out. I tried making an appointment with a different Dr. there and the scheduler said that I had "discharged " myself. and would never be able to make an appointment there again. I knew records were falsified when the tech was explaining to me the occurrences around the bad shot incident. None of the record was true about my interactions with this office. They had constructed a complete narrative record to make it appear as if I was difficult or ignored their outreach and I was not. As they read me the details in their records, I kept responding "that never happened." The Dr was present and then walked out of the room, coming back later he said that he left because he was letting the staff argue it out with me. No argument, just a complete falsification of the bad incident occurrences by someone on staff. After this I was told I had discharged myself from the care of this business. I hadn't. I just said I would not again see Dr. Bahl. So now I have no retina care. SInce they are really the Only retina specialists ( several doctors) I must go to ABQ or Tucson for the nearest. Texas has no way to hold these folks responsible, or any complaint will be ignored or worse, falsified to make you look bad. For example when I went for the follow up after the bad shot, (They would not see me for several days after) i waited until 11:30 AM from an 8am appointment. I went to the desk and asked when I might be seen?. How many were still ahead of me? They record asks like this in their computer as a complaint. Then the Dr. said, why did you complain about your wait time? I said I just asked after waiting 3.5 hours. This of course was part of the set up, trying to upset me enough to react badly. I didn't. All in all I am amazed that this is a medical office (and very costly medicine at that). It appears the role of the Office manager is to orchestrate as above rather than respond to patients in a fair/rational manner. You may never have this happen to you there but beware when they make a mistake.

I thought something was a little off with my vision but thought it was just from a swollen face due…read moreto dental surgery- but the swelling had gone down. I had an appointment with my primary care physician the next morning just for routine stuff and I mentioned the vision issue. They told me to immediately proceed to my eye doctor. My eye doctor did some tests and immediately referred me to Southwest Retina. Southwest Retina called me right away to schedule me to see a surgeon and prepare for surgery. I went the next morning and met the surgeon; he did some tests and told me that he was going to operate that afternoon. The surgery went smoothly and quickly and I was not in any pain. I still am not in any pain and I'm grateful for my surgeons wonderful bedside manner and caring. I am positive and hopeful for my recovery because I know I am getting the very best of care.