I have been waiting for improvements for this building as I get my appointments through my whole…read morepregnancy but I always end up disappointed. Schedule is set, they even text all the time if you're near the building or running late. But regardless you come in the earliest schedule or the latest schedule. You always ended up waiting for 2 hours before being assisted. I even ended up sometimes last to leave the building just to be seen by the doctor. I was early once, earlier than the receptionist herself and another person came in, ended up waiting for another hour and the person who came after me was called first. Another person after me was called second. We all just want to get things done as all of us have work and other appointments to attend to. But this department sucks, is related to my race that's why they always leave me last to assist? I hope not. But they have to improve.

I was referred to Dr. Esakoff for my high risk pregnancy and she was such an amazing provider, she…read morewas very detailed on our first meeting, she assured to answer all our questions and was very cautious with my care plan. Everyone at the PDC from the front desk staff, imaging staff and nurses. I also did see Dr. Williams while I was inpatient and provided excellent care. I have nothing but positive things to say about everyone I encountered during my pdc visits.

I tried sharing images with my doctor via their website made for that…read more https://myradiologyconnectportal.com/ExamShare However, the "Generate Link" button doesn't work. I tried several times with 2 different browsers, making sure fields were filled out correctly. Frustrating. I also tried downloading the images to my desktop, but when I tried opening them, no images. Just a bunch of binary code or something. Now I have to drive to the imaging center, pay for parking, and waste my time and theirs waiting for images to be put on CD. CD? Hasn't this technology been replaced years ago with USB? Everything else about Beverly Tower Wilshire, however, is great!

I never actually made it to this facility -- my appointment was cancelled before I ever walked…read morethrough the door, which is exactly the problem I want to highlight. I called to schedule a Coronary Calcium Scan as a self-pay patient -- no insurance, no doctor involved. I made that very clear from the start. Getting through to someone wasn't easy either -- the phone system is a guessing game with no obvious path to scheduling. I would have preferred to book online, but a Coronary Calcium Scan simply wasn't listed as an available option on their website, so calling was my only choice. The appointment was set. Then, at 4:30 PM the day before my scan, I got a call telling me I needed a doctor's referral. When I reminded the rep that I had specifically explained I was self-pay with no referral, it didn't matter -- the appointment was cancelled anyway. I can't review the facility itself, the equipment, or the on-site staff because I never got that far. What I can say is that the intake process failed at every step: an inaccessible phone system, an incomplete online booking option, and front-end staff who either don't document or don't read patient notes. I hope someone at RadNet reads this and uses it as an opportunity to train staff on handling self-pay patients properly. A last-minute cancellation caused by an intake error wastes patients' time and erodes trust before the relationship even begins.

I came to this facility, I was a little unorganized and the staff helped me right away, made me…read morefeel very comfortable and welcome. Ive had a few visits here and every time these people have helped me and made good. I really appreciate these staff, BEATRIZ, ELGIN , & ROSA I truly appreciate all of you and the staff there. Thank you again truly, sincerely Rod! I recommend everyone to go here if you need to have MRI'S OR X-RAYS! Great group of people.

They KEPT my ID. They returned my insurance card only. I could only assume the receptionist…read morestill needed it. They made no attempt to return it before or after the exam. I live 10 miles away, I got home to a voice mail saying "you forgot your ID come pick it up so I now I have to go all the way back there. Returning the insurance card and ID has to be one of the most basic responsibilities of the job. This guy just set it aside returned the insurance card with the paperwork only no explanation. He said he was "sorry". sorry doesn't pay for the time and money spent going back there. They should offer to return the ID by courier. when I called back I got the scheduling department who refused to give me a name to write a letter to complain to then procrededto to blame me for "forgetting to ask for it back" Handing over valid identification and not returning it then pivoting to blame the customer is a violation of trust. When you get your scan done there ask yourself what other things might the staff there so casually disregard. People at medical front desks need to be professional and take their jobs seriously. I see lots of doctors and get lots of scan and never once was my ID KEPT without returning it. I was there another 20 minutes doing the scan but the place is not laid out so that I would pass the front desk, when finished, from wkat I can tell he left the voice mail while I saw as getting scaneed and was too lazy to get up and walk over to the technician and say he still had my ID. When the scan is over your not thinking about paperwork and IDs so accusing the customer of being the one who "forgot" is highly unprofessional and rude. They should emphatically take responsibility and return what they so casually disregarded. If they had called.and emphatically aplgized for not returning it rather than putting it on me I my reaction would have been far more accepting I will never accept a referral there ever again.

Husband needed an MRI/DTI of brain due to a serious rear ended accident due to Semi truck driver (…read more18 wheeler carrying a load ) who was unable to stop because he was speeding ... Traumatic Brain injuries are devastating ... Anyway, this place is wonderful! Front desk woman named Autumn was so kind and helpful!!! Andrew the technician was so kind and brilliant at his job! SHOUT OUT TO THEM BOTH! Highly recommended ! Street parking is available on La Cienega...

I came here yesterday to get a CT scan requested from my PCP. I was a little confused about all the…read morenegative reviews after I had my appointment because my experience was quite the opposite. Yes, I had a small issue scheduling due to an insurance issue, but it was resolved quickly and my original appointment was re-booked without any issue. I arrived 30 minutes early, like they asked, pre-filled out my paperwork online, like they asked, and was greeted right away by a friendly employee who checked me in and took my payment. Keep in mind I was there about 40 minutes earlier then my appointments schedule time and I waited a whopping ~10 minutes for another employee to come get me, take me to the exam room and completed my CT scan quickly, efficiently and very professionally. By the time I drove back home, back into the valley, it was barely past the starting time for my actual appointment.

Dishonest business practices. Like everyone else, I believed they were free and since it was…read morepromoted as such on their site, and on the official government of CA site, they were sponsoring free tests. Months and a year later, I'm being billed for $355. They need a class action lawsuit handed to them.

I wanted an antibody test and made that crystal clear in a message to them via the form on their…read moresite. It's one of four or five tests listed on their site that they perform. I got a voicemail message back informing me that I didn't need an appointment and could visit any of their locations to get tested. After arriving at the closest one I was informed that they cannot perform an antibody test because their tests had all expired. So I called the next location as was initially misinformed because no matter what you ask for they presume you mean antigen test. But after asking that they verify they have the antibody test I was told they don't. I'm giving them a low score for being so careless both in neglecting to read my initial message carefully, for having misinformation or out of date information on their site, and for being misleading on the phone. None of that is or should be tolerable in the health industry.

I've never experienced something like this before, a concierge emergency room. The exam rooms are…read morevery clean and comfortable. Staff is always willing to offer me water, or snacks if I ask. Their medical knowledge is impressive. The staff is friendly and professional. It's wonderful to have blood work that comes back quickly. Their parking lot only has two spaces however street parking has been easily available at meter spaces. Avoiding the regular for six hour emergency room wait is terrific. It's absolutely worth the price.

A SCAM DO NOT JOIN! I had THE WORST experience I have ever had at any hosptial, urgent care, or…read moredoctors office. I came in and no one had any idea who I was or why I was there even though I had confirmed why I was coming in and connected them to my Doctor solely two hours prior. I was told to come in when I could make it. Then the nurse simply took me to a waiting room where I sat for 40 minutes without anyone telling me anything. Finally I asked someone what was going on and they said the Dr. needed to evaluate me to order a CT scan. My Doctor had already spoken to them at length (I have proof of this) before I got there, yet they claimed no one had talked to him. I asked when the Dr. could see me to evaluate me and they didnt have an answer. I explained that I had just paid $4,000 two hours ago in order to come in and get a quick CT scan. No response, just looking at me blankly. I was also clearly in a lot of pain from my surgery, and there was no attempt to hurry things along in order to get me back home. No attempt to make me more comfortable, no apology, just confusion as to why I was even there which is the last thing you want to feel when you are in so much pain and looking for help. I left and went to urgent care to get the scan. a MUCH better experience. I am still fighting to get a refund for a service they NEVER PROVIDED.

Jamieson is the best phlebotomist! Got my husband's IV on 1 or 2 tries - usually takes HOURS. And…read morethe whole team was so helpful in moving my husband who is wheelchair bound. They care about their patients - and when you're going through life's challenges...it makes a huge difference. Thank you MICSC!!

This is a top tier imaging center for MRI and other imaging procedures. I see Dr. Berkovich who…read morespecializes in treatment of MS. The office staff here is super efficient, and Jennifer handles everything, getting approval from insurance and all other paperwork. My other MRIs were all done by UCLA. These guys are just as good.

I have been to this facility several times! From the front desk to the technicians, I have only…read moreexperienced excellent service. Thank you so very much: Diana, Michelle( technicians) and Emili( front desk) Great Job!!!! Debbie Joyce

Unacceptable Short-Notice Rescheduling and Lack of Communication -…read more Dear Dr. Chandak, I am writing to bring a severe matter regarding your office's scheduling and communication practices to your immediate attention. An MRI was scheduled for me, for this coming Sunday, June 14th. This appointment was confirmed approximately two to three weeks ago. However, today--Friday, June 12th--less than 48 hours before the scheduled procedure, I received a text message abruptly stating that my appointment must be rescheduled to Monday. Following this notice, my husband attempted to contact your office five separate times to resolve this issue. Not a single call was answered, nor have we received any return communication. This level of service is entirely unacceptable. Forcing a patient to shift an appointment from a weekend to a workday on such short notice is a major disruption. Furthermore, leaving a patient completely unable to reach anyone to discuss the change is a terrible business practice that severely damages client trust. Please be advised that I am contacting the law firm that coordinated this referral to formally complain about this experience and ensure they are aware of how their clients are being treated. I expect a prompt response to resolve this situation immediately.

Been wanting more data for my fitness and health journey and getting a Dexa scan from BodySpec was…read morerecommended to me. The office itself is nice and clean, the staff really cool and knowledgeable, and the scan was quick, easy, and painless. The results were thorough and really interesting. Would easily give them 5 stars if my appointment happened on time. It was about a 15 minute wait. And this has nothing to do with the service on-site, but we booked a follow up zoom meeting to go over results and the host never showed up and we had to re-book the next day and it felt a little underwhelming, to be honest, probably unless you come with super specific questions you want answered.

Came in for a DEXA scan. Super quick and friendly service. Signed up online for an appointment. The…read moreworkers were quick to answer any questions I had. The scan itself took 7 minutes - I was in and out in under 15 minutes. My only gripe is that I came in fully hydrated and off a fresh meal so I feel as if the body fat% is inaccurate. I have visible abs, so 23% body fat doesn't seem completely accurate.i recommend coming in the morning, fasted, for a more accurate representation of your body fat. Otherwise, very smooth experience, and I would come back again! Bonus tip: they accept HSA.