I never actually made it to this facility -- my appointment was cancelled before I ever walked through the door, which is exactly the problem I want to highlight. I called to schedule a Coronary Calcium Scan as a self-pay patient -- no insurance, no doctor involved. I made that very clear from the start. Getting through to someone wasn't easy either -- the phone system is a guessing game with no obvious path to scheduling. I would have preferred to book online, but a Coronary Calcium Scan simply wasn't listed as an available option on their website, so calling was my only choice. The appointment was set. Then, at 4:30 PM the day before my scan, I got a call telling me I needed a doctor's referral. When I reminded the rep that I had specifically explained I was self-pay with no referral, it didn't matter -- the appointment was cancelled anyway. I can't review the facility itself, the equipment, or the on-site staff because I never got that far. What I can say is that the intake process failed at every step: an inaccessible phone system, an incomplete online booking option, and front-end staff who either don't document or don't read patient notes. I hope someone at RadNet reads this and uses it as an opportunity to train staff on handling self-pay patients properly. A last-minute cancellation caused by an intake error wastes patients' time and erodes trust before the relationship even begins. read more

I tried sharing images with my doctor via their website made for that. https://myradiologyconnectportal.com/ExamShare However, the "Generate Link" button doesn't work. I tried several times with 2 different browsers, making sure fields were filled out correctly. Frustrating. I also tried downloading the images to my desktop, but when I tried opening them, no images. Just a bunch of binary code or something. Now I have to drive to the imaging center, pay for parking, and waste my time and theirs waiting for images to be put on CD. CD? Hasn't this technology been replaced years ago with USB? Everything else about Beverly Tower Wilshire, however, is great! read more

Employees are not well trained. Not helpful. Parking is scary on the weekend underground with no one around at least it was free. read more

A very stress free professional experience. Front desk was very nice and helpful. MRI techs first rate. It's not the most enjoyable thing to have done but this place made it bearable. People complaining need to have their insurance authorization in advance. It's not the front desk girl fault. It's yours. Thank you to everyone read more

Beverly Tower Wilshire Advanced Imaging - Diagnostic Imaging Near Me - Beverly Hills, California

Fast and efficient I was in and out in less than an hour which was shocking to me as previously I went to Kaiser and just the wait alone was 90min so I left because I was dying of thirst at almost midnight ‍ read more

My experience at the clinic was excellent, but their billing process is predatory and fraudulent. I paid the proper copay on the day of my service, which covered all the services I received that day, but a month later I get a bill for $1000. The facility billed two of the services separately to make it seem like there was no copay, and they could charge more. Very unethical!!!!! read more

Nothing but great things to say. Every time I've come (5+ times) my experience has been great. Estefania at the front is always so welcoming and always happy to help if I have any questions. Honestly all the staff is so friendly and accommodating. I went in recently to get an MRI and was feeling quite anxious about it, but the doctor was so patient and attentive. I wish I could remember her name, but she was great! Definitely helped put my nerves at ease. read more

Absolutely unacceptable and incompetent billing practices. I provided my correct billing information to this office, yet they somehow sent my bill to the wrong address. Instead of fixing their mistake, they allowed a $32 balance--caused entirely by their error--to be sent to collections. What makes this even worse is the dishonesty. When I contacted the collections agency and explained the situation, they clearly stated that the billing department has the authority to recall the account and that if a recall is declined, it is 100% the decision of the imaging center--not collections. Despite this, Beverly Tower Wilshire Advanced Imaging repeatedly tried to make it seem like the collections agency was refusing to cooperate. That is simply not true. It was lie after lie, deflection instead of accountability. They even admitted the billing mistake was theirs, yet still refused to properly resolve it. This is a horrible way to do business, especially for a medical facility in Beverly Hills. No patient should have to deal with stress, credit concerns, or misleading explanations because a billing department refuses to take responsibility. Proceed with extreme caution--especially when it comes to their billing department. read more

This place is a mess. The scheduler on the phone connected me to a random insurance as a secondary insurance, even though my PPO is on file with cedars, I confirmed it over the phone with them. In addition to that, I uploaded all of the info with pictures in the forms they send you before your appointment. Yet somehow when I got to my appointment, they had to correct my insurance. Then they said my insurance needs to authorize the imaging. I told them that my PPO does not. I already called and asked them about this with previous imaging I did months ago. They said I needed to call my doctor to request an authorization, which again, isn't needed. I called cedars imaging directly to schedule with them instead. It's easy and hassle free. I will say the people at the front desk are really sweet. It's not their fault. Their system is just archaic and messed up. And they said the outsourced scheduling department is constantly making errors like this and they are getting angry customers all of the time because of it. I remember I had issues with them years ago when a radiologist read my imaging wrong, with a false cancer scare. They are simply a mess! I won't be going there, or attempting to go there, again. Not worth it, at all. read more

Yeah this place was very very good top of the line it was really a Good vibration from the time I walked in the door each and every person working there had a smile on their face the whole time and had it and was positive they answered every question I asked and they made me feel comfortable every single person that worked there and I was in and out of there before you knew it it was just a great place the best imaging center I've been to. read more

I had my routine annual mammogram and breast ultrasound at Beverly Tower Wilshire Advanced Imaging (RadNet) and elected to pay the $40 supplemental advanced screening fee. Unfortunately, the payment process at the front desk was extremely frustrating. My card was declined multiple times despite sufficient funds. After it finally went through, the staff told me the transaction had not processed and asked me to pay again. I showed them proof that the first charge had already been deducted from my account, but they insisted it hadn't gone through and that I would only be charged once. I reluctantly paid a second time. As expected, I was double-charged. I explicitly told them at the time that I did not want to deal with the hassle of disputing this with billing and my bank, but they assured me it was only charged once. I now have to file a dispute with my bank and wait up to 90 days to recover the duplicate charge. Additionally, the results process was disorganized. The mammogram report appeared in my portal within 48 hours but was then removed and became unavailable. My doctor received the report but has not had time to call me with the results. When I called the records department, I was told I could pick up the reports in person. I drove back to the facility only to learn that the ultrasound report was not yet available because the radiologist was on vacation. They estimated it could take up to five days for the report to be read and posted. I have been getting annual mammograms for over 20 years at various facilities, and this is the only one where results have taken this long and where communication between departments seems inconsistent. I received conflicting or incorrect information on multiple occasions. Overall, the experience highlighted significant areas needing improvement in billing accuracy, patient communication, and timely access to results. read more

I had an excellent experience at Beverly Tower Wilshire Advanced Imaging. The facility maintains a high standard of cleanliness, organization, and professionalism, creating a reassuring environment for patients. The entire staff demonstrated exceptional care and efficiency throughout my visit. I would especially like to recognize Estefania G. for her outstanding service. She was courteous, knowledgeable, and attentive, ensuring that all procedures were clearly explained and that I felt comfortable at all times. Her professionalism and dedication truly enhanced my experience. I highly recommend this facility to anyone seeking high-quality imaging services and a compassionate, patient-centered approach. read more

Estefania was super helpful and made the check-in process super easy. P.S. it's always pretty easy getting appointments at Radnet and they are Cedars affiliated. read more

DISASTER. This is the second time I've responded to their auto text messages and I take to day off work to attend the appointment AND ITS WRONG. The line was at least 45 minutes long just to check in. read more

Underground Parking lot is closed at 6pm ! Are you kidding me. So if you come for a late scan/mri ....parking might be a problem. Arrived 8pm during a week night (weds). And we got super lucky. Street parking (about 7 spots) on S Arnaz -side street and one spot was open! We were going to pay the meter and....free parking after 6pm. Unbelievable, in a good way! The two receptionist were not attentive upon arriving. I'm not saying they are goofing off (Likely they are working) but as others reviews have stated - they aren't happy working there. Appointment was 8:15(arrived 15mins early per their request). At 8:30pm they called her in, so we didn't wait super long. The technician was very excellent. (Completed ankle and foot mri , yes 2 ) in about 40mins. I could see why reviews are polarizing. We had to go to this location because my wife needed a mri before our trip. So availability was food. Otherwise wouldn't drive to BH (from the valley). read more

Beverly Tower Wilshire Advanced Imaging - Lobby - Diagnostic Imaging Near Me - Beverly Hills, California

This facility provides parking validation as long as you're parked in P3. So, I parked in P3 and took the elevator to Lobby or 1. I checked in 20 minutes before my appointment time as directed and waited in the waiting area. When I was called in, I was taken to the dressing area to change. I was then taken to another room for the IV to be put in. I told the tech that I was a hard stick, so he called a nurse to see me. After a couple of failed attempts, she brought in another nurse with a couple more failed attempts. The issue I had was that I needed an IV for my scan, and they were having trouble getting my vein. After 5 pokes and 5 blown veins, they could not get the IV in, so I could not do the scan WITH contrast. They ended up doing the scan WITHOUT the contrast when the doctor specifically wanted one WITH. The nurse said that I don't really need it with contrast for the scan I am getting, and the doctor will look at the one without contrast to see if I need another one with... WTH?! She is not a doctor to tell me what I need or do not need... What a waste of time and energy! Also, I left the facility looking like a drug addict with needle marks ALL over my arms and hands. The back story is... I got a referral that stated WITH contrast. On the day of my appointment, they called me to tell me that they only take referrals that indicate, "with and without contrast." My appointment was canceled until they received an amended one. It's kind of ironic that I ended up getting the scan without contrast. This is BS! read more

Beverly Tower Wilshire Advanced Imaging - I left looking like this... Sigh... - Diagnostic Imaging Near Me - Beverly Hills, California

This place wouldn't schedule an ultrasound for my shoulder without my doctor's order and insurance info. Once they had it, they scheduled my shoulder US. I showed up and about 3 minutes before my appointment the imaging tech calls the receptionist to tell them they don't actually do the type of US I need. Nobody happened to figure that out when my doctor's order arrived. Wasted my time entirely. Also Radnet (who runs this place) customer service is terrible. Don't bother. read more

Building first impression is: Beautiful, looks like obsidian with well kept gardens and sturdy, refined design. I recognized the architecture being sleek and much more planned out than most buildings in Los Angeles. You're in Beverly Hills, though, so the front door should be smudge free. When I walked in, the receiving experience is of a very dirty front door. When you walk in it looks like a lobby, but there's a second one past another door. The receptionist Patricia M. did not turn around to usher me in. Being that it looks like two lobbies, it could be different offices such as in the Providence Roy and Patricia Disney Family Center. I made my way over and despite keeping my attention on her she refused to greet me, which was a major shock to me as a first time patient. As time kept passing I changed position many times, held eye contact that she avoided as if it was a big school enemy that had walked in the room. She tended to her client, sent her off and continued to avoid eye contact while she closed up her account, checked her computer and chatted with other workers. An unreasonably long amount of time went by where I realized I was being ignored. When she finally looked up, to my shock she tersely asked me what I was there for. Just like that. The disinterest in her voice and her dismissal was offensive. I asked her if she knew I had been standing there a long time and if she purposefully greeted me. I told her it was rude of her not to greet me. She doubled down with attitude by asking me what I was there for a second time. Forget wanting an apology, because I never would with someone so uneducated. But I saw in her face she had no interest to hear my feedback. It was as if I had not stated it. I asked her if she thought it was courteous service to act like I wasn't there and to ignore me when I mentioned to her that I was offended with her dismissal of me. I asked to speak to a manager, got their email. She had the audacity to ask me to include that she was alone and busy as if being busy has any impact on her ability to say "be right with you," or "welcome, please sit until I call your name" but no, she said nothing and act thoroughly unimpressed when I told her that her behavior is not at the standard of a business operating out of Beverly Hills. And I say this as a person that has worked at Geary's and lived in Beverly Hills twice. As a first time customer I am not interested in being treated like a ghost by a very rude receptionist with an attitude problem. Please clean your front door because it's the first impression you make to people experiencing your brand for the first time and hire a friendly receptionist that will not scare your customers away to another company like Patricia M. just tried to do today. read more

Based on the reviews, I was anticipating a bad experience. That is not what happened at all. Reception was kind and helpful. My MRI tech Daniel was great as well. The facility was very clean. I was in and out of there in less than 40 minutes from the time I walked in the door. Thank you sm!!! Pleasantly surprised. read more

This place is terrible! They do not thoroughly review pre-work prior to appointments to ensure they have everything needed to actually proceed with your imaging (like the right kind of referral and "priors" meaning previous imaging). The result is that you show up for an appointment, made weeks in advance, and they can't do your MRI! This happened to me and I overheard the same thing happen to others, only about insurance pre-authorization blocking their ability to proceed with the imaging these people showed up for. I'm back for my rescheduled appointment, after a complete waste of time the first time. And now I've waited over 30 mins already to get called in for my imaging. What is the point of making appointments if you have to wait as if you don't make an appointment? The staff here are terrible communicators. They need to get their $hit together. I will never be coming back here again. read more

They make it very difficult to access your own records-- could possibly be violating law; am looking into violations and further action. AVOID at all costs. read more

I made an appointment for an MRI. First of all, they were one hour and 20 minutes late for testing. I Requested 3.0 machine. They lied to me. They used a 1.5 machine for testing. Took them 2 weeks to give back my results. I do not recommend them. They have outdated machines. Their ct scan machines are very old and will expose you to a lot of radiation vs new machines. read more

We had the appointment scheduled for the same day which is very efficient. Estefania G.at the front desk is really nice and helpful.

My mother went for a CT scan April 6th. The results still haven't been sent to the referring doctor after numerous phone calls . Stay away from them !!!! read more

Came in for X-rays, the parking is P3 under ground, elevators were not working and a couple of ladies one with a wheelchair and the other with a walker were waiting for a while for it to open, I only waited about 5min then walked all the way up to the street level since other people were doing so. Alarm was going off when I entered the building ( super loud ) so that's what why the elevators weren't working. The staff was quick to greet me but I was told to be there at a certain time and was called in around 35 min later. Place was full of patients so seemed forever, I finally get called just to be told to go back and sit because "oops sorry it wasn't your turn" Once inside the staff greeted me with a smile and was courteous. Will not be coming back to this office. read more

Since the purchase by Radnet the service has gone very bad, very fast. Miscommunication, mishandling of pre-authorizations, disconnect screams! read more

Radnet as a company is truly the most incompetent company. They wont let you pay in person and instead send emails from another institution with no context, just an amount and expect you to click on scammy looking links to pay for unspecified services. They schedule imaging at facilities that DO NOT have the equipment to actually perform such imaging so that you only find out after you spent time and effort driving and parking there. If your insurance requires prior authorization and denies it they will do absolutely nothing to assist in getting such approval including not telling you that the approval was denied. I was so annoyed with them that I scheduled with another provider but my doctor is linked with them. I called their scheduler and for some reason even with my zip code only provided me options really far away saying that was all that was available but when I asked about various specific facilities nearby they acknowledged they had availability also. WTF? Stop outsourcing to clueless people in other countries this is healthcare not some widget. This time they canceled my appointment even after I told them I had prior authorization but was out of town and didn't have the paperwork on hand - they waited until the last day to call me. Administratively this company is THE WORST and if you have a better option you should definitely go for it. read more

After ignoring multiple calls they finally responded to my negative Yelp review - only to say they could no longer longer find the order for the tests they had schedule. But Blue Cross already received the pre-claim from them. Is this just incompetence or insurance fraud??????? read more

The place is a dump. The parking is expensive. And even though they insist you fill out everything in advance online they still make you come 20 minutes early. And then they're still late for your appointment. Why have us come early for no reason? Especially when you're running late?!?! Also, the office staff is not apologetic about it. Update: someone just came out to apologize but I've still been here for forty minutes for no reason. Update: Still here almost an hour after I arrived and still haven't been seen. Also, I was just told that I actually didn't have to fast for four hours before my procedure. They told me to. So I rearranged my morning. The MRI tech was very nice. read more

Beverly Tower Wilshire Advanced Imaging - Diagnostic Imaging Near Me - Beverly Hills, California

The place is clean and members of the staff are friendly, helpful and efficient. However: 1. The MRI machine was built in1988. (I asked.) 2. I was reassured that it was updated in January, 2025. 3. The fan does not work, making a claustrophobic experience almost intolerable. 4. Since everything was supposedly recently updated, why was the fan not working? This makes me distrust how thorough the updating was conducted. 5. The tube for the MRI is quite narrow both side-to-side, and top to bottom. I am not a large person, quite the contrary. 6. I was told to ask for the wide machine next time. Next time? I think the MRI machine is antiquated, which gives me no confidence in the safety of the equipment. I have had many MRIs. This was the worst MRI experience I have ever had. My strong advice is to go elsewhere. read more

Gross. Filthy place, used syringe parts laying around, awful mannered front desk staff. About as bad as it gets. Avoid if possible.

It was really good and I checked in early and they took me early even though it was New Year's Day

No health crisis in the world would encourage me to revisit this facility - for one very good reason: Reception. The girl at the reception desk was sullen and rude to the point of insult, never making eye contact, answering queries reluctantly in monosyllables, tossing a sheet of paper onto the desk with a pen without instruction and generally ignoring the patient. Perhaps she longed to be someplace else... I certainly did. read more

It took me 3 weeks to get my MRI appointment scheduled. The day before my appointment Radnet called me 6pm to say the authorization was not for their location and that my appointment would be canceled for the following day. Eventually after numerous calls between Radnet and my provider I got it taken care of and scheduled a new appointment. The reason I came to this location is because I need a sooner appointment for my issue and this location had availability. It took me over an hour through traffic to arrive at their location. My appointed was 10am and I arrived at 9:15am. After signing in and waiting till about 9:40am, I was told that because I was late my appointment had to be rescheduled. They said there is nothing they can do to help. Seems like customer service and care is no longer a thing in this day and age. No sympathy or care. Very disappointing. read more

So, you're thinking about going to Beverly Hills Towers Imaging Center? Buckle up, friend, because it's quite a ride. The atmosphere leans more towards "freezing warehouse" than "welcoming medical center". And if you're a fan of warm, friendly customer service, you might want to keep looking. Be prepared, regardless of what you're getting checked out, their policy is "clothes off". Knee x-ray? Elbow scan? Doesn't matter - the dress code is your birthday suit. Yep, you read that right. They will make you strip naked, and yell at you if you disagree for a minute. And oh boy, it's cold! It's like they cranked up the AC to "Antarctica" setting. If you thought MRIs were chilly before, try sitting through one here. I swear, I caught a cold after each visit - so maybe bring a scarf...or five. In a nutshell, if you don't mind the frosty temps, stripping down for no reason, and a general lack of smiles, then this could be your place. But if you ask me, there might be more comfortable places to get your scans done. I try to avoid this place as much as possible. read more

The front desk staff is unwelcoming, being commanding, unfriendly, and condescending. Maybe she was an isolated case, but it doesn't make you want to return. As for the wait time, although they said the X-ray was a walk-in, it still involved 30 minutes of waiting. On the positive side, the medical staff were professional and friendly. They do a thorough job with X-rays. They informed me that the front desk staff get paid less than a McDonald's employee and have to deal with insurance patients, making it too much work for too little pay. Management needs to address staff compensation because poor support leads to fewer customers and less money. Ultimately, they're being penny-wise and pound-foolish. Regardless, I still blame the individual workers for being rude and condescending to patients. Their unsatisfactory pay doesn't give them the right to be nasty to customers. read more

Beverly Tower Wilshire Advanced Imaging - Diagnostic Imaging Near Me - Beverly Hills, California

Arrived early for my appointment as requested. Waited an hour to be seen! There was no information given on where to park so I put an hour in the meter for my 10 minute appointment which clearly wasn't enough. I tried calling for parking information and couldn't get any information. The receptionist hardly spoke English and was difficult to understand her directions. read more

The only reason this isn't a 1 star review is because the staff from the front desk to the techs were all very kind and did their best. Facility - absolute s**thole... this would have been unacceptable for any part of LA, but I genuinely don't understand how this is tolerated in a place like Beverly Hills. I'm guessing they're in the middle of a remodel and are too cheap to close the doors temporarily? Chipped paint, paint test swatches on the walls, chipped floors, ripped carpets, you name it. It was beyond depressing. I felt bad for the workers. Communication: 0 stars. I should've listened to the reviews. It's been 10 days since I had an MRI and I've called multiple times to be told my results still aren't in. I'm no stranger to medicine and testing... I've never had an MRI result take this long. I even had my doctor's office call to expedite but I still haven't received them. Their website is also junk so I cannot access anything on their portal (which is what the automation tells you to check when you call the number). Horrible experience, go somewhere else. read more

Beverly Tower Wilshire Advanced Imaging - Embarrassing excuse for a medical facility - Diagnostic Imaging Near Me - Beverly Hills, California

No thanks. tech was good but everything else like the reception, wait time, and facility sucked. read more

I had an appointment for CT scan and to my surprise I did not have to wait . The office was very clean and the staff very professional.. It was easy to park and reasonable rates for Beverly Hills! read more