I love Sara! She has done my hair twice now and although it's a little pricey, I understand…read morecompletely and I'm happy with her service. I did, however, have another stylist do my 10-year-old daughter's hair and I thought it was a $50 cut wash and blow dry but was charged an extra $25 for 15 minutes over the hour mark "because her thick hair". My problem is that she did not even start my daughter's hair at our appointment time. So those extra 15 minutes shouldn't have been charged to me. It would've been nice if she mentioned the extra charge as well instead of just smiling and saying her hair is so thick as she continued to thin it. She did a great job on my daughter's hair but shouldn't start late to do someone's hair and then charge them extra time for going over the hour without asking if I want you to take the "extra time". It was just a bit frustrating.

No Transparency on cost and the communication in the beginning was great ... until the lack of…read moretransparency occured and it felt iffy. The amount of hair that was insisted to cut off just for a test strand was strange and not telling me testing my hair strand would cost was also not so good . Regardless of anything transparency will always be top priority when running a good hair salon

I had a really excellent experience at Nitty Gritty! Was greeted warmly upon arrival as a nervous…read morefirst timer, and Julia is an absolute superstar. I love the vibe of this salon - super bright, trendy, and conveniently located in the Village Gate Plaza. The website answers any and all questions about your cut, color, or wax in advance, with a demystifying FAQ page and a full before and after care list. My service was ~30 minutes long and I felt totally comfortable for the duration. Nitty Gritty goes out of their way to ensure their salon is an LGBTQ+ safe space - there's specific information on waxing if you're transitioning, an ask for pronouns at the time of registration, and a truly welcoming atmosphere for all. This alone will keep me coming back and supporting, but the fact that the service is so top notch is a nice added bonus. The reviews don't lie, Nitty Gritty is the best. Looking forward to my next visit and grateful to have this awesome shop in town!

Nice people and spot. Julia is the best in the business. I keep my appointments for about three…read moreyears now. I haven't had an issue yet. I'll recommend anybody to go there who has class and sense.

I was in from NYC visiting and got my hair trimmed up after 6-7 months back in mid-June due to…read moreCovid. Tammy worked her magic on my hair so it was easy to manage. Due to some of the guidelines hair salons had to adhere by, my hair wasn't blown dryer. This pic shows you how easy and manageable it was to style. Totally worth it! PS- I was going to Tammy & Salon Paragon when I was living in Rochester before I moved to NYC in 2004. This place is a hidden gem! Tammy and her sister Jenny as the bomb!

This salon is perfect. Flexible, reasonably priced, super talented and incredible customer service…read more Nice cozy, safe environment. The owners are very intuitive about what you need and what can work wonders if you give them freedom to create. Give them a chance, you won't be sorry.

I've been going to Metro since they were on Gibbs St. I originally went because I have curly hair…read moreand had been all over town looking for someone who knew about curly hair. Not so easy. Stefania (Metro owner) was the only stylist I could find that was able to help. That was many years ago. The new place on University is beautifully appointed and the service is always wonderful. Stefania and her crew bend over backwards to please. After the winter lockdown of 2020 my roots grew in so much I decided to 'just embrace the gray'. My hair is not a pretty shade of gray however. Stefania now adds just the right amount of color to make it attractive. I'm very happy with it. Before Metro I had been all over town looking for someone who could 'do it right'. Once I found Metro, I never had to go anywhere else. I highly recommend giving them a try.

I purchased one of their products and later realised I had the same one and wanted to return it…read more They did not tell me their products have a no return policy at the time of purchase when I got it. I did not open or use the product. Then I went to return it and they stated due to covid they do not do returns. I find this surprising as if they really cared about the pandemic they should have a mask policy in place and other protocols. In summary, I would not make purchases here as their products are overpriced and they have a no return policy that is not told to you until you try to make a return.

Relaxed environment. I am new to Rochester and found them via Yelp…read more Jason did an amazing job. Love my hair now! Went for trimming. This place is worth giving a try!

My hairstylist was lovely, she loves working there. My love for this salon is the ambiance,…read moreespecially the rescue dogs that get to visit and get loving. If you're looking for a great cut, friendly people and love from a pup give this great salon your business

Cristan does an amazing job with both color, cut and brows. I started going to her about a year ago…read moreand I am so glad I did. I have naturally curly hair and she knows exactly how to cut it without making my look boxy. I love how she blow dries my hair so that it has a fun bounce to it. The interior of the salon is adorable and super relaxing. The best part is it's close to my office so I can easily walk on my lunch break to get my hair done.

It's always nerve-racking trying to decide on color but Cristan has the eye for it. I am always…read moreuneasy with taking risks with color but easily trust her to pick out something for me whether it's highlights or all over. Her salon is super cute and convenient. Very easy to go relax while she does wonders.

Crystal is amazing at what she does for my fiancé and also has a huge heart donating gift cards for…read moregreat causes! She is a real class act!! Highly recommend

Crystal was absolutely amazing. My makeup appointment was canceled the day of my prom and we called…read moreher and she fit me in day of between other appointments. My makeup was gorgeous and she was the sweetest. If I need my makeup done again I will always go here.

Can not say enough amazing things about the work my hairstylist Lenzie does on my hair. As someone…read morewho moved here from another city, it took me three years to find someone I could trust. Having naturally curly, thick hair it is hard to find someone who knows how to cut it right and not look uneven. Not only am I her client my wife is too and we would not have it any other way. Lenzie is kind, funny and helpful and offers suggestions when I am looking to try something new. She also handles my hair dye and root coverage. I highly recommend you check her out! I have included pictures to show off her work!

First time here a received a gift card. Easy to book appointment online. Even though I had a gift…read morecard I still had to reserve my appt by keeping a credit card on file. Arrived 15 mins early and walked into bouquet that sells products and clothes. I was escorted to a set of chairs to wait for my time. I was seated in a high traffic area that everyone walks by. I waited 20 mins in the chair. Was not offered anything to drink. Another lady came in and the tech said let me get you a glass of wine. No one even acknowledged that the tech was running late. Upon entering the pedicure/nail area I noticed it was a very loud environment. For $60 for a pedicure I expected more. Asena was friendly but you can tell either she was rushed or new. I had quit a bit of dead skin around my cuticles still after and had to ask her to do it again. I was then placed under a fan which didn't cover all my toes to dry and was blowing cold air. I saw a dryer open and asked to move under it and it had heat. I didn't noticed the spa music playing at all until I was getting ready to leave as that is how noisy it was.