I went here for dinner this evening and had the worst experience I have ever had in a restaurant. I have never felt so embarrassed, singled out, mistreated, judged, and discriminated against. I have a service dog for medical reasons, she is an angel (as are all service dogs), there is not a place on this planet that I go without her, and legally so. I have been to this same location in the past, with my service dog, multiple times. For some reason this evening was different. We walked in, said hello to the greeter, said how many were in our party, and expected to be seated. The greeter immediately went to the woman behind the bar and pointed at my dog, they both stood there looking at each other, looking at my dog, and shaking their heads saying "no, no, no dog". I stated the obvious and said "she's a service dog". They continued to say no, no I could not be served. I told them I didn't understand what the problem was as I had been there before, with the same service dog, same location, and politely but to the point told them it is illegal for them to refuse me because of having service dog. The greeter then walked the couple meters back over and asked if she was a service dog, as if it wasn't obvious (she's in her full service dog vest, clearly marked with service dog tags, carrying medical devices, and standing beside me while I hold the handle that is attached to her), and as if I never said anything. They then asked for me to "prove it", to which I told them I do have an identification card for her but it's illegal of them to ask for any form of proof. It's very discriminatory. Dispite it being illegal to ask for proof of any kind I did hand them her card, they both looked it over slowly as if checking for a fake 100$ bill. I had to continue to explain, in front of half a restaurant of people, that what they were doing was against the law. We were reluctantly seated in the back corner. After we were given our drinks the woman from behind the bar came and stood by our table. She told us she was the "one in charge", I was then talked at for about twenty minutes, at our table, in front of other customers, while she said things like "what if one of my workers has allergy to fur", "one of my workers will scream so loud if she even sees big dog, she will scream running everywhere in restaurant and upset customers", "can you give me certificates for dog so I can take picture", "everyone with dog must give proof", "I have to take care of my employees, it is illegal for me to not", "I have worked here long time, you have not been here with dog before". I calmly suggested that if a particular employee had such a severe problem then perhaps they could be given an hours break and could return to their duties after I had left, the woman said she would not do that. She tried to tell me I didn't know the law, the law must have changed, she has to "protect the employees and customers", customers don't like big dogs, this is illegal, I should call ahead to places to make sure they will allow my dog before I go next time, etc. This woman then went around speaking to different workers, pointing out I was there with a dog. Even the kitchen workers came out from the back room to lean out over counters and look and me and my dog. To have spent 140$ for three people to eat, with being treated like that, I am dumbfounded. Thanks so much for giving me a panic attack in your restaurant, for belittling me, berating me, embarrassing me, humiliating me, and making me feel like utter garbage for having to exist in your presence. To treat people like this is nothing but shameful, to know absolutely nothing about discrimination laws is a disservice to your customers. This was a cruel experience to have to endure, and never should have happened.
Photograph is from 2018, me, with same service dog, same vest, same restaurant, same Oshawa location. No, lady in charge, I was not lying. read more