Shop is run by some former beach 'babe' wanna be who has had one too many burritos of late, and her son who thinks he's apparently cool but nothing short of an absolute goon who rambled on about being anti corporate america but drives a posh bmw...
Susie, the owner, brings her little dog along, and has trained this poor thing to keep quiet so it just sits there looking sad all day. Asked her did she take him to the famous dog beach. poor thing doesnt even get that.
Her assistant, whose name I didnt get, looks like something out of a zombie film, who is 'out of it' and who, just coming near me, made me nervous, given she had sharp things in her hands but didnt seem to know what day it was. She had no idea what I had come in for and had started to set it up for some entirely different procedure...
Rather uncomfortable the way Susie spoke to her, though probably warranted, but treated her as if she was completely stupid which doesnt do much for customer confidence.
I popped into this shop to get one of my wefted hair extensions which had dreadlocked (not done by this shop), removed given I live abroad and was out visiting and saw this salon during a street fair, and this dreadlocked tangle was driving me mad.
She charged me 25 dollars to remove one weft, which would have been ok, however, given the fact she still charged this even though I decided to book new kerotin extensions with her for 650 dollars - well, a bit tacky, really, innit (i would have comped the ten minute fix given the business for the new extensions which I paid 150 deposit for, it were me).
Anyway, she put the extensions in, and not only do they not match my hair as the old ones did (they are too dark - is she blind? - don't ask me if they are right babe, you ought to know...), but after just over a week one has already come out and I have done nothing that would make it my fault, following her instructions on after care. Also, the hair looks great when she first puts it in, but it must just be some gloss because once you wash it, it looks crap. She uses cheap hair, and I heard her on the phone, she only pays 20 bucks for hair donations, then charges 650 and more for extensions. what a profit, but then youve got the huntington beach overheard, and her posh car, and her son's posh car, to pay for, havent you.
And it wasnt until I left the salon that I realised she hadnt put extensions on the front part of my hair, where they were before, which also angered me, but I had no time to return to get it put right. Again though, she ought to have done it properly in the first place but the whole thing seemed a shoddy, rushed job even though I paid big bucks for it...
Further to that she made racist remarks, which is fair enough, but not in a salon with a total stranger... i realiase its HB which is chock full of skinheads but crikey i dont want to talk about that sort of s**t in the salon chair, do you?
For the 650 I paid, I was barely offered a cup of tea, which they dont even have in the shop but she sends the zombie out to fetch from starbucks which is brought back cold.
Sadly, this is about what I expected from this town. I will be pursuing a partial refund from Susie for the fact that my hair is falling out after just one week.
Avoid this shop. Staff arent happy, either, and it shows. read more