Jacksonville FL- 20 min move distance, June 2026. The sales people went over every last piece of…read morefurniture and box that I was going to move and all the square footage and rooms, etc. of my original place and my new place and quoted me around $500. A few days before the move, they called me and had me go over every little detail of everything that was being moved, etc. again even though I had already provided all that information. Still quoted around $500. Move ended up costing $1,200. They insisted on cling wrapping every single piece of furniture, even if it was already padded and then charging for those materials. One of the movers was excellent, fast and efficient even though he stopped for a few smoke breaks. Even he said everybody says that it's way more expensive when than what they were quoted. The other one was a trainee who damaged the new place, clearly didn't know what he was doing and worked at a snails pace compared to the more seasoned mover. I had to chase the company for the insurance to cover the cost of the damage to the wall, and they offered me a very small amount compared to the quote that I got from the painter. Would not recommend this company at all.

Update : July 9th : After re evaluating my claim they offered still less than half the value of my…read moreTV, which was damaged by them during the move. You could keep that money and invest on your employees' training who pack the natural flowers vase in a kitchen household box. I had a terrible experience with this moving company, and unfortunately, I am still dealing with the consequences more than two weeks later. On June 12, 2026, two movers arrived at 8:30 a.m. for my move. Shortly afterward, the company called and asked if they could send two additional movers to speed up the process. I trusted their recommendation and agreed. Around 2:00 p.m., I had to leave. Everything seemed to be going well until my wife, who was at our new home, called me after checking our security cameras. She noticed that two of the movers were standing around talking instead of working. Around the same time, my neighbor called to complain that the moving truck was blocking her driveway. I contacted the office, and they apologized. While these issues were frustrating, I considered them manageable. When the movers arrived at my new home, they asked me to pay before unloading, which I understood was their policy. They also informed me that I would be charged until 6:45 p.m. and that any unused time would be refunded if the job was completed earlier. The real problems began after the move was finished. One of the movers, who was professional and courteous throughout the day, informed me that my bed headboard had been damaged and showed me the damage. He also told me that the crew had finished one hour earlier than the time I was charged for. He called the office himself and advised me that I should receive a refund for one hour of labor for four movers ($240), plus an adjustment to the fuel charge, for a total refund of approximately $300. After the movers left, I immediately discovered that my brand-new 75-inch Samsung QLED TV had been severely damaged on the bottom-left corner. When I turned it on, half of the screen was black and unusable. This was a TV I had recently purchased so my family could enjoy watching the FIFA World Cup together. Today is June 27, 2026. More than 15 days after the move, I still have not received my final invoice, and I have not received the promised refund of approximately $300. I submitted a claim for both my damaged bed headboard and my TV. The settlement offer I received was not even enough to cover one-third of the TV's value. I did not accept or sign the settlement because I believe it is unfair and does not reflect the actual damage. I contacted customer service to dispute the settlement. After waiting on hold for nearly an hour, my call was disconnected. When I called back, I was told that my claim would be re-evaluated, but they made it clear that there was no guarantee the revised offer would be any closer to the actual value of my loss. The representative repeatedly told me that the settlement was based on the contract I signed, which compensates customers according to the weight of the damaged items rather than their actual value. My response was simple: I trusted this company. I trusted them when they asked to add two more movers to my job. I trusted them to handle my belongings with care. I never expected that they would damage my brand-new TV and then tell me that its value was determined by its weight. I also requested my invoice. I was transferred to another department, where I was told they were short-staffed and that my invoice would be sent the following day. That was over a week ago, and I still have not received it. More than two weeks after my move, I still don't have my invoice, I haven't received the promised refund, and my claim remains unresolved. This entire experience has completely broken my trust in this company. From the damaged property and broken promises to the lack of communication and poor customer service, I have spent more time chasing answers than enjoying my new home. Based on my experience, I don't recommend this company.

My belongings were loaded from my old residence on 6/18. We were given a delivery date of 6/25…read moreafter receiving a window between 6/21 and 6/25. That date has come and passed. We were eventually told (after we had to make contact) that the truck never left Fl until 6/24 (day it was supposed to arrive at receiving facility in PA). We were then told that the truck would arrive in PA Saturday, June 29. That date came and went. We received confirmation the day before that our delivery would be 7/2. We were contacted the morning of that truck never arrived at the receiving facility. On this anticipated delivery day, we took off work and my mother actually drove 3 hours to help us. We received that call 15 min before she arrived. We also took off work for the original delivery date of 6/25. We have been living without furniture, cooking supplies, and a decent place to sit at the end of the day besides camp folding chairs. The guys who came to move us were the best we ever had. They were respectful and so careful with our belongings. Unfortunately, the great experience ended there. UPDATE: Truck finally delivered to local facility last night at midnight (7/2). Local movers arrived this morning (7/3). So far, all boxes are smashed. All heavy boxes were on top of lighter boxes. Should be interesting to open them. Thanks BayMeadow Movers for making this process a nightmare. FYI we have moved many times before with other movers and have always had a wonderful experience.

I've been using this company for years, but with Mike Sr's retirement, nothing is the same. I'm…read morevery unhappy with the condition of my valued furnishings as this never happened before his retirement.

If I could give 0 stars I would…read more I used them to move from Jacksonville FL to Ocala FL. Including packing. Some family jewelry is nowhere to be found. Not saying they took it, but.... They packed everything and disassembled furniture. They damaged my dinning room table, office desk, chandelier, and dented the dryer. Everything was unloaded to a storage unit. They refused to allow me to examine anything and put everything in storage wrapped in their moving blankets. When everything was removed from storage a few months later the damage that they covered up was discovered. They paid to repair the dining room table because the driver lied and said it was delivered to the rental house and not the storage. Everything was delivered to storage and photos show the damage discovery in the storage unit. They refused to pay for the rest of the damage

Stay away from this company. They moved me from Phoenix to Boise, Idaho. They packed all of my…read morestuff and many boxes never showed up in Boise. Filed a claim and they won't make it good saying I'm responsible for what comes off their truck. They left boxes of stuff at my house that were not mine and I returned them to the moving company. Pass on this company. They were very careless in their work and turned out to be a very disappointing experience.

HIGHLY RECOMMEND! Flat rate offer was honest and saved us money in the long run. Jay was a great…read morecommunicator throughout. Him and his team were so efficient, cautious, and respectful throughout the process. Would use them again 10/10 times!

I used this moving company for an in-state move from Jacksonville, FL to a storage unit in Tampa,…read moreFL. While the owner was courteous and professional, I later realized that the total charge of $1,300 was significantly higher than what is typically charged for this type of move. The move involved less than a one-bedroom's worth of items, including a queen mattress and box spring, bed frame, recliner chair, jewelry box, small TV, and three boxes. Given the limited amount of furniture and the in-state distance, the pricing was excessive. I was disappointed to learn after the fact that I overpaid for the services provided.

We used Chad Orr moving for both a local move to our storage units and then 2 weeks later a long…read moredistance move out of state. We were extremely happy with their service they fulfilled everything they promised me they would do. There were no surprise charges, the young men worked very hard and were very polite, respectful and professional. We had no damage items nor did we have any damage to walls or floors. We just couldn't be happier and we highly recommend this company.

I used Chad Orr Moving for an in-town move last week & am very pleased with the experience. It…read morestarted positively when I called a few weeks ago to get a quote & spoke directly with Chad. Their prices were very reasonable and I felt good about our discussion so I booked right then despite the fact that I planned to contact a couple more places (he was my 2nd call). The two movers who performed my move were friendly, efficient, and did a great job. I hope I'm not moving again any time soon, but I will happily use COM again if needed.

We had a fantastic experience with Stair Masters Moving. From start to finish, the entire process…read morewas smooth and stress-free. Luis was incredibly helpful and made sure everything stayed organized and on track. Tyler was honest, upfront, and completely professional--no surprises, just clear communication and integrity the whole way through. The entire moving team was courteous, efficient, and very respectful of our property. They handled everything with care and treated our home and belongings like their own. It's not easy to find a company that combines professionalism with genuine customer care, but Stair Masters Moving absolutely delivered. I highly recommend them to anyone looking for a reliable and trustworthy moving company.

From my first meeting with Tyler, I experienced clear communication, a full explanation of how the…read moremove would work and a fair estimate. Jessica followed up closer to the move date to confirm all the details. The 4 young men assigned to my move were professional, efficient and careful with our belongings. They were willing to place or move items at our new home and were very easy to work with. The final cost came under the estimate. We were very impressed and would both recommend Stair Masters Moving and use them again!