I used this company a couple of days ago wiith excellent results. It was a difficult move from a 4…read morestory townhouse, two stops and a 2 story final destination. The guys were very professional and polite. They never complained about the difficulty of the job and the extreme heat in Jacksonville. They worked hard the entire 9 hour job! I would highly recommend this company and will use their services in the future.

I am writing this as a public service announcement: Do not hire New Chapters Moving Company. What…read morestarted as a $579 quote turned into a $1,200+ disaster that left my belongings broken, my apartment half-empty, and my storage unit a dangerous mess. 1. Property Damage & Negligence The most devastating part of this move was the complete disregard for my electronics. I provided professional TV boxes with foam corners; instead, they shoved my TVs into two-piece boxes with the screens exposed. Now, both TVs are ruined. One screen is visibly shattered, and neither unit will even power on. They took "professional" equipment and treated it like trash. 2. Price Gouging & Bait-and-Switch This company practices predatory pricing. I was quoted $579. Once they had my items on their truck overnight, the owner demanded $1,260. I felt completely extorted. He offered a measly 10% "discount" when I complained, but the final price was still double the estimate for a job that wasn't even finished. 3. Chronic Unprofessionalism The movers arrived 1.5 hours late and spent the first 30 minutes on the phone with their boss. Despite having a reserved freight elevator and a storage unit only 4 miles away, they moved at a snail's pace. They went "radio silent" for over an hour while I waited for them at the storage facility, later claiming their phones "died." 4. Incomplete Work & Reckless Packing * Abandoned Items: They left numerous boxed-up items sitting right by my apartment door, forcing me to deal with the move myself after paying them over $1,100. * Storage Disaster: They packed my unit so poorly that I can only open the door six inches before items begin falling out. Sentimental items were crushed and broken because they lacked basic stacking skills. 5. Zero Accountability When I sent the owner photos of the damage, he spent 30 minutes on the phone defending his "professionalism" rather than offering a refund for the damaged TVs or the unfinished work. He is a smooth talker who takes no responsibility for his crew's incompetence. I had to hire another company to fix the mess he made. Save your money and your sanity. This company is dishonest, overpriced, and will break your expensive belongings.

They are awesome in every way that you'd want your movers. They are so attentive and careful and…read moreeducated and experienced!!!! I recommend and would use them again!!!!

Gary, his wife and Jeremy the additional helper were awesome . They got down with loading and…read moreunloading in exactly 3 hrs ! They were very efficient and held awesome conversation which helps make the entire experience personable!! Definitely would recommend if you need assistance with moving at all !!

While moving us my 50 inch TV they cracked the screen and did not say anything, we found it out…read morewhen we unpacked it and try to turn it on and realized the screen was cracked. Also a few items are missing. We asked to speak to someone in charge and we're completely ignored. So now we find ourselves having to go to court. Beware for they moved other tenants in our building and this has happened to some of them too.

Hired to help us move. Unbelievably inefficient. When you are paying by the hour, efficiency is…read moreappreciated. We got to our house and noticed several items missing. Their hourly rate might be good, but if it takes them longer to do the job, you end up paying considerably more. We tried to contact the owner, Roland Johnson, but he has done nothing to help resolve issue. Instead, he does not answer his phone or return phone calls to address our issues.

Reads Moving Systems, A Jacksonville, Florida, agent for Atlas, managed my family's recent…read morerelocation from the Jacksonville area to the Chicago suburbs! I could not have asked for a better experience! From the initial discussion about my plans, to the in-home estimate, thru the entire communication process for scheduling of packing to the in-home packing, to the van loading, and thru the delivery of our items to our new home, it was a flawless experience! Here are some names of the fabulous people with whom we interacted - the moving and packing crew: Cian, Ryan, Lucas, Sean, Ron, Q; the administrative team: Jackie and Alison and Brad! Thank you for making what is always a stressful experience to one that made us confident in your services!

Please never use this company for any of your moves. They increased tree price by $4,000 after the…read moreinitial quote, they broke multiple of our items, and now they are denying our claims. Poor customer service with only profit in mind. You'd be better off moving yourself.

From beginning to end, Reads provided exceptional service for my family's out-of-state move…read more Jackie was professional, knowledgeable, and responsive with the administrative part (estimate, scheduling, etc.); the people packing the house were careful and efficient (Cian, Ryan, Sean, and Lucas), the people loading the truck were fantastic - worked hard, handled everything with care (Ron, Camden), and the people who drove our home items across the country were trustworthy, communicated in a timely manner, showed up when they said they would, and worked their butts off unloading the truck and placing things where I wanted/needed them. All of this happened with no issues, no loss or breakage, and at a fair price! Thank you, Reads!

My move from Jacksonville FL to Hilliard FL with Reads Moving Systems was flawless starting with…read moreKevin W, Estimator & Relocation Consultant to Ron K, Lead Mover & co-worker, Nick M. Ron and Nick were excellent. Every piece of furniture was handled with care. Ron's attention to detail demonstrated his professionalism & experience.Nick was efficient & demonstrated his kindness throughout the day. I highly recommend Kevin, Ron and Nick.

My belongings were loaded from my old residence on 6/18. We were given a delivery date of 6/25…read moreafter receiving a window between 6/21 and 6/25. That date has come and passed. We were eventually told (after we had to make contact) that the truck never left Fl until 6/24 (day it was supposed to arrive at receiving facility in PA). We were then told that the truck would arrive in PA Saturday, June 29. That date came and went. We received confirmation the day before that our delivery would be 7/2. We were contacted the morning of that truck never arrived at the receiving facility. On this anticipated delivery day, we took off work and my mother actually drove 3 hours to help us. We received that call 15 min before she arrived. We also took off work for the original delivery date of 6/25. We have been living without furniture, cooking supplies, and a decent place to sit at the end of the day besides camp folding chairs. The guys who came to move us were the best we ever had. They were respectful and so careful with our belongings. Unfortunately, the great experience ended there. UPDATE: Truck finally delivered to local facility last night at midnight (7/2). Local movers arrived this morning (7/3). So far, all boxes are smashed. All heavy boxes were on top of lighter boxes. Should be interesting to open them. Thanks BayMeadow Movers for making this process a nightmare. FYI we have moved many times before with other movers and have always had a wonderful experience.

I've been using this company for years, but with Mike Sr's retirement, nothing is the same. I'm…read morevery unhappy with the condition of my valued furnishings as this never happened before his retirement.

No accountability for my damaged floor…read more The movers seemed to be a great price, really nice, fast and careful until they damaged my brand new floor. I called them and emailed about the damage and sent photos. I was called back with no apology and they went into straight defense mode. Blamed me for the damage they caused. Tried to say my photos proved I moved the table that caused the damage. I can't move heavy things due a back injury and spinal surgery I've had in recent years. It took 3 men to move the table, but somehow I did it on my own according to the company. Now the money I saved, I will now need to put into fixing the floor. Avoid this comapny! Save yourself the hassle and the money. Go with a known moving company. This is not including when the owner asked for cash after

From the owner: we move local and long distance, we also pack your household. we provide free estimate and make…read moreyour move fast and safe.