This office is poorly run. They do not return phone calls. I have left many messages after my first appointment, and there has been no response. Dr Shammas seemed nice but lacked all follow-up skills. Seh did not know what was on her website about anti-aging or women's health. This is supposed to be a concierge office changing an extra premium for services, but it's a low-end office and not worth the time it took me to go in for an initial appointment. read more

Dr Shammas is a great physician but my experience with getting my prescriptions has been a nightmare. Her office staff has repeatedly forgotten to fill my prescription or sent the wrong one in. It's been months and they still can't get it right and it's taking a significant toll on my physical and mental health. I had an exceptionally bad experience about a week ago when I called early on a Friday morning and left a message (they rarely answer) requesting an albuterol inhaler refill sent to a pharmacy near me because I was travelling and having severe asthma due to allergies. Someone from the office texted me back in the afternoon to ask which pharmacy, and once I responded with the information I then assumed this was in progress. When I went to go pick up the medication the pharmacy said they never received the prescription. By this time the doctor's office was closed for the weekend. I was in tears at the pharmacy because I was so frustrated and I didn't know how I would make it through the weekend. Thankfully I borrowed my father in laws inhaler, but it was a major let down. I've been trying to get a refill for a different prescription refilled for months now. It's a prescription that you are supposed to take regularly and eventually build up - I have started and stopped this medication 3 times now because they cant get the right prescription from the office. I have been avoiding writing this for months really hoping that they would get it together, but I'm officially at my whits end. I'm sad to have to look for a different physician but I feel like I have no other choice now. read more

Dr Shammas is so professional and courteous has amazing knowledge and is very kind and caring the office is clean and professional, and the staff is courteous read more

Dr. Shammas has been my primary care doc for several years now. I even got my husband to start going to her, and he likes her too! She has great bedside manner, and she doesn't rush through appointments. She delivers whole person care, and I feel like she puts my well-being first. I never feel judged or off put by her or her office. Other than her being great, my 2nd favorite thing is that you can text with her office staff to take care of simple matters like scheduling a follow up appointment or requesting a prescription refill. Video appointments are also available if desired. read more

I had my initial appointment with Dr. Shammas today and was VERY IMPRESSED! She was very warm and reassuring, The best bedside manner you could imagine. I have the upmost faith in her and understand why she was highly recommended. Im lucky that she will be my new Internist! I also want to mention CHRISTINA at the front desk who is so helpful and so polite! read more

Dr. Shammas is the best doctor ever. She has been my primary doctor for over 10 years and I cannot imagine seeing anyone else. Our office visits never feel rushed and she is always available if I have a question or concern. She is incredibly knowledgeable and genuninely cares and I feel so lucky to be one of her patients. Her assistant Christina is amazing too. Best office in town! read more

I was recommended by a friend and i'm so pleased. Dr Shammas is relatable , smart, savvy, real and kind. I am so happy to have found my forever Doctor!! read more

Dr. Shammas is absolutely incredible. She's thorough, thoughtful, and hands down, a life saver!! I am so grateful to have found her and cannot imagine seeing anyone else! read more

LOVE Dr. Shammas and am so happy I found her! I was getting exasperated with my previous PCP's office and searched for a replacement around two years ago. Dr. Shammas came up in my network and, since she had stellar reviews, I decided to check her out. She has excellent bedside manner and doesn't rush you like other doctors. She takes lots of notes on her iPad and immediately sends prescriptions to your pharmacy right then and there. She is also quite accessible via email, which I appreciate. I an so happy with her that I referred her to one of my friends, and continue to recommend her to anyone looking for an internist. read more

Horrible experience with Dr. Shammas and her office personnel, Valerie. They were dishonest about my insurance coverage, admitted their errors, and then still tried to request full payment despite misleading me about coverage. Valerie was incredibly rude, hanging up on me on the phone, and treating me poorly. I would recommend going to literally any other doctor, it's not worth it. read more

Dr. Shammas is truly the best!! I feel incredibly lucky to have her as my doctor. She is so understanding and has always made me feel very safe and taken care of. She genuinely cares about her patients, and being a doctor is clearly her vocation. She is highly knowledgeable, affable, and makes going to the doctor as pleasant as humanly possible. And a shoutout to her assistant, Christina, who is also wonderful and always so helpful! read more

As a physician myself, I am knowledgeable and careful about selecting doctors for myself and my family. I have been a patient of Dr. Shammas for six years, and have sent family and friends to her. Dr. Shammas is very smart, and I am always impressed with her depth of knowledge about medical information, including up to date material. And as her reviews state, she is a warm and friendly person. Her staff members are all great. The only reason her total ranking is not close to 5.0 is due to issues with her previous secretary. Please read her old reviews and you will see that. Now that Dr. Shammas has an excellent assistant in Bobbie. the patient experience with Dr. Shammas and all her staff has been wonderful! Six stars! read more

Dr. Shammas is amazing! I have not had a primary care doctor in a long time, and I am so happy I found her. She is intelligent, kind and took the time to listen to my concerns and answer any questions I had. I did not feel rushed at all. Her presence is very calming and reassuring, which is so important to me because I am prone to health anxiety! I can't wait to continue returning to her for all of my annual physicals and health care needs. I will be her patient until she retires (which is hopefully a long ways away)! read more

Dr. Shammas has been my primary doctor for a few years. She is always professional, kind, and I trust her advice. Appointments are easy to schedule. I love that her assistant is available via email and she responds within 24 hours. There is free parking garages within a short walk or metered spots nearby. I highly recommend! :) read more

Dr. Shammas is amazing! She makes you feel at ease and comfortable at all times. Very knowledgeable and knows how to help you. She's been my doctor for over 3 years and I couldn't be happier with her. I went in for my annual physical and we talked about everything from personal stress to any concerns I might have. Easy to talk to and highly recommended! read more

The doctor is great! The receptionist is absolutely terribly rude and does not know how to act like a mature adult. When I went back for my follow up appointment, she handed me a bill and said that she would not be able to see me without paying for my last appointment. Although I never received anything in the mail. I asked if I could have some time to pay it and she said no! Most people know they have to pay for a doctor and so you should have money ready. I told her don't treat me like I don't have any money, I just would have liked some notice. When I asked her to stop being so rude she stood there and said look at the other girls here and ask the other receptionist if I am being rude? She acts like a child and has turned me off from this fabulous doctor all together! read more

Jumping on the bandwagon to let you know that Dr. Shammas is the BEST internist I've ever gone to. She's kind, patient, attentive, and makes you feel so welcome. The minute I got out of the office I told my husband he had to make an appointment with you. I'm so happy I was referred to her and I can't recommend her enough! read more

Could not recommend more highly. Dr. Shammas has never left me waiting very long at all, and she also never seems like she's rushing to get me out of there. She listens, like really listens, she's smart, she's observant, and i feel cared for. 6 stars! read more

It really makes me sad that I have to write a not-so-nice review for this doctor's office. I just received a call from this office from the receptionist (I think it was Loreanna) regarding the bill that I received from them and have been arguing with insurance about. In September, I went in for my annual physical. Well it so happens that during that time, I had been having stomach issues, so when i went in for my physical and she asked me how I've been feeling, I told her. I'm not gonna lie and say no nothing is wrong with me, do the bare minimum of a physical and let's pretend I'm not in pain. So we talked about my symptoms, what I've been taking for my stomach (I had already seen a gastroenterologist), other suggestions, and then she proceeded with the rest of my physical. When the bill came, there was an extra 15-minute appointment charge added to my bill (even though a physical is 100% covered). I'm sorry but I went in for a physical! I don't think I should have to pay for 15 minutes just because I answered your question and told you how I was feeling. I mean what's the point of a physical then!? So, the receptionist wouldn't listen to me, and just said "well then you don't pay and it'll go to collections then and you don't have to come back." Good... I won't. It's not the first time they charged me for something I didn't think I should pay, and the very first time I went, I waited forever to be seen because they were so unorganized. What a disappointment because Dr. Shammas herself is a nice doctor. I'll be looking for someone else and a place that doesn't nickle and dime you. read more

A wonderful physician that I was lucky to find in a sea of madness.

When I called to make an appointment as a new patient and to make sure my insurance was covered, I was told that I was covered. I made my appointment, which was a VERY routine appointment and should absolutely be covered by insurance. Months later a large bill comes in the mail and when I call, they tell me "sorry, your insurance doesn't cover it". I never would have gone there in the first place, had I been told the truth. Also, sounded like a problem they deal with often, as she was ready with a whole spiel. read more

Dr. Shammas is the best! She is so caring, friendly and thorough. She reviews all history and asks a ton a great questions. She has such a great attitude, is always super friendly and really cares about what is going on in my life. It's pretty easy to get an appointment. I highly recommend her for your internist! read more

Dr. Shammas is a good doctor, and has excellent bedside manner. I wish that were enough to keep me going to her practice. Unfortunately the problem here is her Assistant/Receptionist Loreanna (or however you spell her name). She is extremely rude and impossible to deal with. In the beginning Loreanna just seemed irritable, and I chalked it off to her having a bad day. She slowly became nicer to me as I became a bit of a "regular" in the office, while I was extremely sick. Where to start.... Well if you ever need to cancel an appointment, Loreanna is very hard to get ahold of... and I began badgering the other doctor's assistants to help communicate with her since she wouldn't answer the phone or check the voicemail. Then I started having issues with prescriptions. She would often forget to have them called in, or would get them wrong, or I would ask for the prescription to have some refills so I wasn't having to call in every 30 days, and she would forget to add the refills. And then it got worse... All of the sudden, I could no longer call the office for refills or to correct the wrong medication being called in after an appointment... Instead I was told I had to have the pharmacy fax over the prescription request, and she would not discuss anything related to medication over the phone. Then the pharmacy would fax it 2-3 times, and call me claiming they cannot get ahold of anyone in the doctors office and that I needed to contact the doctor myself. I have also been told by the head Pharmacist that they have never seen a doctor's office give them or the patient (me) so much trouble to fill a simple prescription. I'd call Loreanna (The Assistant) and she would literally yell at me telling me to have the pharmacy fax in the refill request (which was already sent 3 times over 2 days), and then she would hang up on me. Several calls later and a lot of pleading with her, I was finally able to communicate that she was not responding to the faxes the pharmacy had already sent her... then she denied receiving all 3 faxes ... and then finally called it in - as she could've done from the beginning. This issue goes on even further - there are several times I've asked to speak to Dr. Shammas, including a prescription Loreanna was getting incorrect and she refused to correct her mistake. She argued with me and told me I could not speak to the doctor and she would NOT give her my message. I heard from someone in the medical field that this action could be considered malpractice. I finally got ahold of another doctor's assistant in the office and literally begged them to give my message to Dr. Shammas, in order to go over Loreanna's head. Once Dr. Shammas called me that afternoon the miscommunication was worked out in literally seconds. Dr. Shammas clearly had no idea what I had to go through just to speak to her, and get this serious mistake cleared up. The last time I dealt with that office... I once again asked to speak with Dr. Shammas. Loreanna said she would give the message to Dr. Shammas - but never did. Over a month later I still haven't heard from Dr. Shammas, and haven't wanted to call back for fear of dealing with her Assistant, Loreanna. I hope Dr. Shammas is aware of this issue and realizes how many patients she will continue to lose because of her rude, downright nasty Assistant. I've literally witnessed her Assistant yelling at other patients on the phone while in the office. I get that they're busy and perhaps under-staffed - but that does not excuse an assistant screwing up something as important as a prescription, let alone forgetting to cancel or schedule appointments, being verbally abusive to patients on the phone, and making it impossible to reach the doctor if she is having a bad day or doesn't like you. This is not a retail store or a restaurant. This is a doctor's office. You cannot deny patients the right to speak to their doctor, and it is downright dangerous to screw up someone's prescriptions. This assistant is leaving this office vulnerable to several lawsuits. read more

Dr. Shammas is amazing! She is attentive, knowledgeable and helpful. She has been my doctor for 5 years and far and away the best doctor I have ever had. read more

Dr. Shammas spends time getting to know her new patients and is across the medical condition of her current patients. She worked with my ophthalmologist and rheumatologist to diagnose a problem I had been dealing with for years. Her years of experience as a doctor who has seen everything and one who has a great network of doctors and specialists to turn to is unmatched in LA. read more

Incredibly and horribly disappointing. She used to be an excellent doctor when I first saw her through the L.A. Free Clinic about 15 years ago, now everything has changed. She only works part-time and made a HUGE ERROR on my medical records that she refuses to remove and which affects my insurability. I have NEVER SMOKED. I am allergic to tobacco. She also put down I had cystitis, which I DID NOT HAVE and she NEVER TREATED me for it. After two months of asking her to make these corrections, she has refused and put as a tiny footnote at the very bottom of a two-page report, in fact, the last line, that the smoking was in error. It is hardly visible. She also put down that she called me with a blocked number very early in the morning and I said "Please leave me alone. It is sort of a petty swipe as I had no clue who was calling, and I get dozens of robocalls and I was exhausted from bleeding internally which she certainly knew when she called me that very early morning and I was out of it and barely awake. Furthermore, though she knew that I was bleeding internally she sent me to a nurse practitioner, not a gastroenterologist in Santa Monica and insisted I have an endoscopy in an OUTPATIENT FACILITY. This is the way Joan River's met her demise. I eventually went through with a battery of extensive testing at Cedars Sinai, which is excellent, especially Dr. Jeffrey Sherman, my gastroenterologist and had the endoscopy done by him at Cedars Sinai. I eventually had successful hiatal hernia surgery and the internal bleeding was coming from Cameron ulcers. I also needed iron transfusions with Dr. David Hoffman, also at Cedars and also excellent. Dr. Shammas clearly wanted me to go to only doctors she recommended which leads to many unanswered questions as to what relationships some doctors have with outside facilities and other doctors that may or may not be in their patient's best interests After that, Dr. Shammas totally dropped the ball because I wanted to have Cedars doctors and Cedars Sinai care where I have had innumerable experiences 90 plus percent which has been excellent. I also have had brain tumor surgery with Dr. Keith Black also at Cedars, the head of the Brain Tumor Institute and one of the finest human beings I have ever encountered in my entire life, in addition, to being a GENIUS surgeon. I also see Noel Bairey Merz the head of the Barbra Streisand Heart Center and Marina Vaysburd, both superb and also at Cedars. I also highly recommend Dr. Jeffrey Grant, my internist, Dr. Myron Samovitz, my dermatologist, Dr. Philip Yalowitz, my urologist and Dr. Swaraj Bose my neuro-ophthalmologist, and last, but not least, Dr, Paul Crane, my gynecologist who I know for over 40 years and who are all excellent and highly experienced physicians, all caring and compassionate with the best of credentials So, yes, I do have extensive experiences with many doctors and research everything. That Dr. Shammas REFUSES to REALLY CORRECT MY MEDICAL RECORDS and then further uses language to take a rather petty swipe at me, I believe, is highly unprofessional leaving me with no other option then to file a formal complaint with the California Medical Board, which I intend to do shortly to get my medical records corrected as they all go into a system called APEX and the FIRST thing anyone will see is her INCORRECT note right at the top of the first page saying I'm a SMOKER. In fact, I have never, ever smoked a cigarette in my entire life. Why she would put this on the FIRST LINE of my medical records is a total mystery to me, but after two months of imploring her to CORRECT HER GRAVE ERROR, I am even more shocked at her behavior and the unnecessary swipe at me in the notes, knowing full well that I was exhausted from bleeding internally and at the time of her phone call to me had a hemoglobin of 7 which is a symptom of severe anemia causing great tiredness and exhaustion. Dr. Shammas' continued intransigence in setting the record straight purely caused by her own error, I find even more egregious as it a doctor's responsibility is to " first do no harm" and surely she has done so to me, in more ways than one. read more

Dr. Shammas is bright, thoughtful, attentive and patient! I never wait long and always feel like she gives me as much time as I need and never feel rushed. It hard to find a primary doctor and I'm grateful to have found her! read more

No one dislikes going to the doctor's office more than me but I never mind visiting Dr Shammas as she has the best bedside manner and is so personable. I did a bit of a blind search on Zocdoc which doesn't always guarantee the best results but I got very lucky that Dr Shammas was the GP that I chose once I moved to LA from NYC. Her office location is really convenient for me and she is so kind and patient so whether good news or bad, it just sounds better coming from her than other doctors. Unlike some other doctors that I've had in the past, she actually takes time to read my charts and remembers issues from past visits and follows up on those issues. So lucky to have chanced upon Dr Shammas - she will definitely be my main go-to doctor for as long as she'll have me! read more

Such a friendly office and Dr. Shammas is very sweet and attentive. I felt very comfortable with Dr. Shammas and her positive disposition (especially for an 8am physical) was refreshing. read more

This is the best doctor's office I have ever gone to. The doctor was amazing and personable which was refreshing in LA. She made me feel like she really cared about my overall health. Highly recommend! read more

Dr. Shammas is the best! She listens, takes careful notes, it always looks for the best solution. The thing I like best is she tells it to you straight! She'll be my doctor until I move or she does. read more

Dr. Shammas is awesome. Great doctor and great personality. Will be my doctor for a long time.

Dr.Shammas is the absolute BEST! I've been going to her for 10+ years Best doctor out there. Eileen S. read more

Dr.Shammas is so efficient and very sweet doctor. I just moved here about 5 months ago from the east coast. I was so nervous about seeing a new doctor. I highly recommend Dr.Shammas for any visit she is very informative and cares about her patience. read more

I saw Dr. Shammas today for the first time. She was very caring and professional. She took her time and addressed all my concerns . I highly recommend her. read more

Dr. Shammas is my primary care physician . She is very knowledgeable and compassionate Doctor. I went through a lot of problems in the last year and she was very supportive. Easy to schedule an appointment and never waiting in the office. Well organized office. read more

I have been seeing Dr. Shammas for several years now. I had looked for a new primary doctor for many years and couldn't seem to find one I liked. I am so happy that I found Dr. Shammas. She is so attentive and really cares about her patients. She takes as much time with me as I need. My visit never feels rushed. Highly recommend. read more

I did not have a great experience here. No one cared to explain anything to me at this office and I was a new patient. Some lady walked into the room for vitals and didn't introduce herself or speak to me and was veru curt. After waiting for 40 plus minutes I went to the front to ask where Dr. Shammas was and they assumed I had been seen already and asked me if I wanted to check out. When I told them I had been waiting this whole time they seem confused. Turns out Dr. Shammas was in the office next door the whole time doing paper work. They mis-billed my insurance, and I had to make multiple requests for my blood work results to be sent to me. I felt very unwelcomed here. read more

Great and personable doctor. I highly recommend her to anyone looking for an exceptional physician. I had a wonderful experience with her!

Dr. Shammas is an incredible doctor! I've been seeing her for many years now, and she always makes me feel comfortable and heard. She never keeps me waiting, and is extremely knowledgeable. 100% recommend! read more