I found Malcolm online when I tried to help my son and daughter-in-law make their first car purchase. After a conversation on the phone I knew I got the right broker. Malcolm paid close attention to the details and solicited input from all 3 of us. Eventually, my kids settled on a 2023 Subaru Impreza hatchback. Malcolm held the car for me to inspect instead of trying to rush to close the deal because I would be coming to town to visit in a week or so. Malcolm delivered the car to my kids' residence at the end after having the car nicely detailed. Overall, a good and stress free experience for all of us. read more

We found Malcolm after searching online reviews for an auto broker who we could trust to handle the purchase of a used car for our daughter. Since we live far away, we wanted someone dependable to guide our daughter through the necessary steps. We were delighted to find our experience matched that of Malcolm's previous clients and we now have a very happy daughter in a great used car at a good price that perfectly matches her needs. Thank you Malcolm for all your help! read more

Malcolm was gracious and kind in helping me assess my needs for a new car. He guided me through the process of how to approach a dealer. He gave me peace in going into a dealership!! Thank you, Malcolm read more

Malcolm was great to work with. His overriding goal was to help me find a car regardless of whether I bought one from him. We're moving out of state and he provided needed information relative to buying and registering the car. Highly recommend him. read more

A thoroughly terrific experience. Not only did Mr Hirsh find the perfect car for us (almost immediately), but he guided us to realizing an unexpectedly good price for our trade in, ordered and installed (with our approval of course), some much appreciated upgrades (protective floor mats, tinting), and most importantly, made the arcane and endless paperwork essentially effortless. A seamless, efficient and pleasant experience. read more

I had an amazing experience with this auto broker! The staff was super friendly and really took the time to understand my needs. They helped me find the perfect car at a great price. Highly recommend their services! read more

Malcolm is kind, caring, and efficient-- a rare find in the car world. We highly recommend him! Malcolm communicated frequently and consistently and was a pleasure to work with from start to finish. We will definitely work with him again! read more

Malcom is highly recommended. We decided in September 2021 (yes, 14+ months ago) to replace our 2007 Audi. We also decided to use an auto broker as we had in 2008 when we bought our Audi. I searched here on Yelp and Malcom's name came up. With lots of great reviews. I contacted Malcom in October 2021 to help us buy a VW ID.4 AWD Pro S. He helped us get started with VW's queue. Then, we waited. For 13 months. Finally, when we were on vacation in Europe (which Malsom and the dealer knew about) our car arrived at the dealer. Because we did not show up right away to buy it, the dealer tried to sell it to someone else. Malcom prevented this and on November 23 we signed a "million" papers and picked up our car at HM Brown. P.S. I don't give 5 stars on "first visit". read more

I'd recommend Malcom to anyone. He was extremely helpful in working with me to figure out the best car for my lifestyle, and managed to secure me a pre-owned Toyota RAV4 Hybrid which I learned are hard to come by. He made the whole process very easy and kept me informed all the way through. read more

Malcolm helped me locate the truck I was looking for and understand the complexities of buying and selling. I will use him again when we are buying or selling. read more

Okay, first and foremost I am extremely biased against HM Brown - following the purchase of the pictured vehicle they have dropped every ball, fired my sales rep, and much worse - their behavior continues to be negligent, rude, at times out of control, and indeed I have everything either recorded (via telephonic means) or everything is written through text and email. This is a FACTUAL account, and I will be posting all of the information on my personal website to authenticate all information, as to not make any of this slander or defamation - the truth is an absolute defense to any violation, and everything written can and will be backed up by HM Brown employees, paperwork, or similar. There is a credit check and then there is HM Brown (HMB); HMB sends all potential clients through a vigorous screening process through OFAC (the Office of Foreign Assets Control is a financial intelligence and enforcement agency of the U.S. Treasury Department). But, don't count on anyone telling you this - I only know this after purchasing my SECOND VEHICLE from the group, with a broker that was too mouthy - he also happened to JUST complete the first repo in H.M. Brown history - 10 years ago this company was a 5 star and growing company. Today, I predict, sadly, they will not exist in one year from today, if I take any action or not. But stealing and cheating customers who have absolutely everything recorded is just flat out dumb! read more

Malcolm was my choice for an auto broker after researching extensively. He did not disappoint! He maintained good communication and found a vehicle that had all the features I wanted well within the price range I had provided. He took care of all the paperwork and delivered the car to my home. He offered some add-ons, but there was never any hard sell. I can recommend Malcolm with no reservations! read more

Sounded like a nice guy but didn't live up to his promise to contact us the following week or to show the cars we discussed. Never heard from him again. read more

I carefully evaluated several auto brokers, settling on HM Brown because of excellent reviews, years in business and seeing their name on more than a few cars around town. I reviewed all the brokers and settled on Malcolm because of his commitment to clear and timely communication. I was not disappointed with either decision. Malcolm listened carefully to my needs and wants, then very quickly found a vehicle that checked off all boxes at a price easily within the budget I gave him. Next time I'm in the market for a car I'll be going back to HM Brown and Malcolm. read more

Although I did not use Malcolm's services, he pointed me to a car that fits my needs even though it meant not doing business with him. I highly recommend Malcolm as he is honest and ethical to work with! read more

Malcolm has been great to work with even years after I bought my car through him. He is incredibly responsive and helpful with recommendations for servicing my car and utilizing the warranty for any issues that have popped up! I highly recommend working with him to buy your car! read more

It is an old fashioned descriptor but it sure applies to Mr. Hirsh. He is a godsend. We wanted to get a fair market wholesale price for our used car without doing much more than 1) having him come by to photograph our car and supporting ownership documents ; 2) having us agree, over the phone, to the best offer he secured via auto retailers' bids and 3) setting a convenient day and time to sign the papers need to relinquish ownership, accept the H.M. Brown check and hand him the keys. Those are the steps through which he eased us. He dispelled our 'transaction anxiety' right from the start and carried us through as promised. read more

Malcolm was recommended to me by good friends. I appreciate his top notch, customer centered service in finding my car. He brought a car out to my house to test drive. Once we narrowed down which model I wanted, he found it, facilitated the transaction with the dealership and delivered the car to my home. I trusted him completely. Great service!!! read more

Malcolm has helped me for years with car lease/ purchases and I always have been more than satisfied. Recently my near new 2021 Audi Etron had some rear end damage. Because the car market situation is so crazy right now my insurance company decided to "total" the car even though the collision shop said it was repairable. Presumably the insurance company would rather sell the parts from the damaged vehicle then pay for repairs. My rental car allotment was running out and I needed a car quickly. With the supply chain issues there are almost no new cars available, but Malcolm was able to secure a 2018 RAV4 hybrid in perfect condition. The whole process only took a couple of days and I am so grateful. Now I have a nice car to drive while I consider my next new electric car purchase. Malcolm made it quick and seamless, and I am grateful. read more

I loved working with Malcolm - The whole new leasing experience was flawless, He had cars there at his office for me to test drive and when I found the right fit, he had the lease ready to go with Toyota in a day or two. He basically showed me cars on Monday and I was in my new car by Thursday thanks to Malcolm's expert help with his new car leasing experience. read more

Malcolm helped me sell my leased car and get out of my lease early. Through HMB's auction process he found me a competitive offer and I was able to break even on my lease with 8 months yet to pay. I could not be more pleased with the service provided by Malcom. He is great read more

I found Malcolm after doing a Yelp search and he definitely lived up to his five star rating. Malcolm made our car search/experience enjoyable and easy. He truly listened to our wants and needs and was willing to meet on weekends and/or after hours. Malcolm treated us with patience and respect; we didn't feel like we were taken to the cleaners or that typical feeling you get when you go to a dealership (you know what I'm talking about). When it came to the numbers, Malcolm was factual, precise, and explained everything thoroughly. You will not feel like your just another car buyer with Malcolm. He's absolutely fantastic and I highly recommend him. You won't be disappointed!! read more

Working with Malcolm is an absolute pleasure! This is the second car that I've purchased through him and the experience couldn't have been easier. Malcolm will deliver the car right to your door and you can sign all of the paperwork at your office or home. And, he's the consummate professional. Don't wait! Give him a call today! read more

Awesome!! Wish I was clever enough to come up with new and better praise than expressed in the other reviews, but all I can do is reinforce and say THANK YOU, Malcolm. And, thanks to the other reviewers because everything written about Malcolm, his service and the results was true and I would never be driving my gently used Certified Pre-Owned Audi Q5 had I not discovered him via Yelp! read more

This was my second time working with Malcolm and he goes above and beyond from start to finish! Despite a lag in new Subaru Outback production Malcolm helped me order my car directly from Subaru, and even delivered the new Subaru to my home. I couldn't be any happier with this experience! read more

I highly recommend Malcolm Hirsh with HM Brown for an auto broker! This is the third car my family has purchased with his assistance and we've been very impressed with his attention to detail, customer service and expertise every time. Using a broker takes the stress out of buying a car -- I will never go back to trying to purchase one on my own. Thanks much Malcolm!! read more

If you're in need of a car purchase, stop the search and pull into HM Brown. They can't make it any easier!! The broker I worked with was Malcolm, & he went out of his way to make my car purchase effortless. Malcolm was extremely patient and kind, answering all my questions along the way & ensuring he understood what I needed from my next vehicle. I am so glad to have found him, & now every time I get in my car, I am smiling ear to ear knowing I made a great choice!!!!! read more

You can tell so much about the caliber of a broker by the experience you receive regardless if you end up making a purchase. Our company has used Malcolm Hirsch at H.M. Brown for nearly a decade, both buying and selling company fleet vehicles. We find the process transparent and smooth, communication excellent, prices fair, and above all else, we can trust that we are dealing with an expert and ally in the process. There is a reason that Malcolm continues to receive such wonderful reviews and that is because he is truly dedicated to the people and their experience above all else. read more

Malcolm was a wealth of knowledge and VERY patient with me. He was very helpful to me when analyzing different car options, lease vs buy, and in understanding how much my trade was worth. I did not end up using his services, as I found a car on my own, but would still suggest reaching out to him to understand if his amazing broker services are right for you! They just might be, taking the hassle out of negotiating the price of your car and worrying about your trade in. read more

We worked with Malcolm to purchase a new SUV in March 2022. We had identified 3 potential vehicles that we were interested in and he guided us on what he felt were the pros and cons of each vehicle for our needs and use. Because of the shortage of vehicles, he researched and directed us to specific locations to test drive each one. When we made our final decision to move forward with the Subaru Ascent, we handed over our "build" list to Malcolm and took it from there. Our track record is that we buy a car and keep it for about 20 years, so we seek a hassle free, streamlined process...and that's what Malcolm delivered. We couldn't be happier with our experience or our new vehicle! read more

Malcolm is fast, responsive and got us what we needed in record time. He was super communicative and really lived up to his reviews! I would recommend him to anyone looking for a car- a seamless experience. I personally will be using him again. read more

I called and spoke to an employee. I cannot remember his name. We spoke about what I was looking for. He said he would check in every so often to provide status. It's been a month and it's crickets from H.M Brown. Not a good experience. read more

We recently turned to Malcolm to start a search to replace one of our cars. We wanted to purchase a 2-3 year old used car. Malcom made the process so easy and efficient. He listened to our needs and wants over the phone. When we met he educated us on how their business model and process works and even had one vehicle for s to test drive. When our current vehicle failed, our search became more urgent and Malcolm accelerated the search and we had our 'new' car in a day. Historically, our car buying experiences have been long, drawn out, and painful. This was so easy and Malcom was friendly, professional and efficient. We would highly recommend Malcom for your vehicle needs. read more

Thank you, Malcolm, for making the car leasing process seamless for me. I cannot say enough great things about Malcolm. I just moved to Denver with no car. He drove to meet me for our first appointment, took detailed notes of what I was looking for, and his first two options were spot on. The application process was easy and he even delivered the car and paperwork directly to my home. The entire process only took two weeks. The best part was the multiple discounts I received because he shopped for lenders and manufacturer rebates. He even gave me great tips on the sightseeing and camping trips we plan on taking. I will be a return customer! Thanks, Malcolm! read more

I had no idea car buying could be so easy. I I got exactly what I wanted. No stress or pressure. Malcolm was patient and knowledgeable. The best part was having the car delivered to my home. The paperwork was signed at my kitchen table. I highly recommend calling Malcom the next time you need a car. read more

Malcolm is the best. White glove service. Unbelievable way to purchase a car. Malcolm makes it easy and seamless and somehow creates finding a new car a fun and enjoyable process. Would hands down recommend Malcom to anyone. read more

My son recommended Malcolm H. for a pain free way to lease a new car in Denver. Malcolm's knowledge and service standards are top notch. I recommend to anyone who wants to avoid car dealers to work directly with an auto broker for the best deal and no hassle service. Thank you Malcolm. read more

I was in a unique situation living overseas and returning to the US and need a car quickly. I decided on what I wanted and Malcolm did the rest. Fantastic service and support. If you are in the market for a new car you should not look further than Malcolm read more

Such a great experience working with Malclom Hirsh with H.M. Brown. I have leased two cars now, and each time I would go to the dealership I just felt robbed. For my third lease, Malcolm made everything seem so simple and I didn't feel like I got the ring around like we have all felt one time or another while buying/leasing a car. read more

Malcolm was the first car broker I've used and my experience was so good, it was surreal. After many painful car deals through independent parties and dealerships, I dreaded my most recent purchase as it always seems to be a high pressure / must buy today sale. (Especially with a dealership). With Malcolm and H.M. Brown, I didn't have to set foot into a dealership and the entire process from start to finish was about a two hour time investment. If you're considering working with Malcolm, consider no longer. I highly recommend him and his services. We even filled out the paperwork in my kitchen after he delivered the car to my front door:) Thank you Malcolm! read more