Fantastic used car buying experience, they were very helpful on financing and helping me to get a…read moregreat deal, I'd highly recommend!

The best used car buying experience I have ever . Ahmed and David could not be better! Very…read moreinformative , not high pressure, but very helpful and available. I bought from out of state. It was a great vehicle but a few questionable items turned up on the mechanical inspection( which I recommend you never buy without) and David agreed to fix all. They even assisted in getting my carrier chosen to deliver and wanted to be sure I did not overpay. How satisfying to find a really reliable group of car dealers!

These guys are awesome!! The team is so helpful and knowledgable. I can't recommend this place…read moreenough! They were very patient through the process and answered all of my questions. Very fair prices and a lovely selection of vehicles. Ask for Henry if you go - he is the BEST!!! I purchased a 2023 BMW and could not be happier. Huge fan of Maaliki Motors!

Awesome service very friendly workers, would recommend buying a car through them! Alex took great…read morecare of us and sold us a great car!

I have financed a 2014 Jeep Cherokee from the Aurora location in Colorado. I have been having some…read morestruggles financially and fell a bit behind on my payments. Jeremy M has been amazing with helping me get back on track and working with me. I highly recommend working with him if you are looking for a car that is reliable and affordable. Thank you Jeremy!!!

Buyers beware -- get your emissions checked immediately!…read more They sold me a car that did not pass emissions, then told me to just keep driving it even though it had defective parts and "it wasn't a big deal." I was informed the repairs could take up to two weeks. I asked them to pause the payment process until the car was fixed because I did not want to make payments on a "new" car that I couldn't legally drive just four days after buying it. Instead, they told me to come pick out another vehicle. They had me test drive three more cars -- one of which even had a check engine light on. After wasting my time test driving these vehicles, the manager, Sheri, then told me all of the cars I drove would cost significantly more than the original vehicle. Why put someone through all of that if those cars were never realistic options? What makes this worse is that this was my second car through CarHop. My first vehicle also failed emissions because of missing parts, including a fan and gas cap. At this point, it's hard to believe they do proper inspections or due diligence before selling these vehicles. Please get your car checked immediately before the short grace period runs out.

I bought my Grand Cherokee Jeep from here and had a good experience. They gave me a decent deal and…read moreI paid cash so I can't really comment on their financing terms. I usually get my regular maintenance at a nearby auto mechanic shop but I had to come here for a recall and I had another good experience. Courtney checked me in and she was super nice. They have a nice waiting area and the coffee machine actually made some good French Vanilla espresso. The wifi is good so I was able to do some work on my laptop while waiting for my Lyft home. Oh did I mention they partner with Lyft to give you a ride home and back? The recall took several days so the free Lyft home was a nice touch. Luckily I have another car so I wasn't dependent on a loaner since they don't provide one. They also did a complete inspection and found some minor issues that I will have my local mechanic fix. I decided to write a review since I had a good purchase and service experience with this dealership.

WORST SERVICE DPT EVER. It has been 2+ weeks of my car sitting because of the lack of…read morecommunication. Can't even get ahold of the manager. Worst service team I have ever seen.

ABSOLUTELY THE WORST service center i have ever been to. Their so called mechanics if thats what…read moreyou want to call them but I prefer a joke and now refer to them as emich NO KNOWLEDGE kia. They will take parts off your car and put them on other people's cats then tell you that a rock must've knocked the part off. They will lie about your car being fixed, then of course deny any wrong doing when your car is in worse condition after being serviced there. They then removed all the freon from my car anf said my a/c was fixed and when I confronted them and told them I was tired of the lies, they said they were offended (apparently cause the truth HURTS!) and they then told me I could take my car elsewhere to get what they messed up fixed. They tried to lie about it and let me tell you its coming to an end. I will not lay back and not do anything! Im going to be their worst nightmare or one of many. How do you like me now you dumb ignorant, incompetent of a joke who sells cars that they are clueless about and cant even fix there brand of cars!! You guys are a disgrace and a joke!! And guess what joke is on you!!

Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have…read morepurchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get when purchasing a vehicle. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so.

I purchased a 2015 Hyundai Sonata from DriveTime on August 15th. Less than a month later, the car…read morealready had major issues. I first brought it to Firestone (one of their approved warranty shops), but they couldn't even provide a proper diagnostic. I then had to move it to the Hyundai dealership, where costs piled up fast. Between deposits, diagnostics, and repairs, I've already spent over $1,700 out of pocket, all within the first month of ownership. The warranty they sell you on is very misleading. It excludes basic but critical parts like spark plugs, ignition coils, and belts. These are exactly the kinds of things that fail and cause drivability problems, yet none of them are covered. That leaves the customer paying for expensive repairs right away despite having "coverage." To make matters worse, DriveTime's customer relations department has been completely useless. No alternative transportation, no meaningful help, and no accountability for selling a car that broke down so quickly. For clarity, Wesley (the salesperson) was professional and helpful at the time of purchase, so this is not directed at him personally. The problem is with DriveTime as a company, the poor quality of the vehicles they sell, and the false peace of mind they advertise with their warranty. I feel misled and taken advantage of. I strongly recommend avoiding DriveTime unless you want to risk the same headache, read the fine print and don't trust their promises.

I was sold a junk car. I received inspection and maintenance reports that were positive. Two months…read morelater I had an engine full of metal debris going into my exhaust system from poor maintenance that needs a full replacement which is more than the cost of the car. DriveTime has been unwilling to assist because I didn't buy the extended warranty and says I failed to maintain the car even with proof of an oil change within my two months of ownership. Any decent mechanic (or anyone who can do a web search) knows an engine doesn't build up debris and get shot within 2 months/3000 miles - that takes years. Yesterday - my catalytic converter dropped!! So now I am paying for an unusable vehicle and they have been worthless. DO NOT BUY A CAR HERE!!