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    Malcolm R Fields Insurance Services

    5.0 (1 review)
    Closed Closed

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    Services - Malcolm R Fields Insurance Services

    Life insurance

    Homeowner or property

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    24 days ago

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    Allstate Insurance: Donna Parker

    Allstate Insurance: Donna Parker

    1.0
    (2 reviews)

    just now There is…read morelittle to no care or concern for the client. While sitting in the office, I have overheard staff joking and making fun of customers who called in with questions. This agency's staff does the bare minimum requirement. Horrible business and customer service. Witnessed agents being very rude and disrespectful on multiple occasions. Update- When given this very feedback, Donna responded by saying "it's the customer's responsibility to sign state documents" however, it is the agency's responsibility to notify the customer of said documents. She at no time addressed the rude comments made about other customers or unprofessional behavior.

    DO NOT USE THIS AGENT FOR ANY INSURANCE NEEDS ! Got into minor bump up last February. My Agent…read moreassured me that my my premium would not change at all. Due to the fact I had accident forgiveness. Got my second renewal and bam! My premium increased. Called this agent And her or her front desk lady could not tell me a reason why my insurance went up. Finally she called me two days later. she told me that she did not tell me last February that my rate would not change. This agent is a lier. I even contacted corporate to see if I could have the phone calls pulled. That's still pending. But people. You been warned about this place!! I trusted this agent. What a big mistake STAY AWAY!! If I could rate this agent zero star I definitely would ! STATE FARM IS THE WAY TO GO!

    Malcolm R Fields Insurance Services - insurance - Updated July 2026

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