A Must-Visit Texas Experience - Incredible Service & True Craftsmanship!…read more I cannot recommend Wild Bill's Western Store enough! My sister flew all the way from Germany wanting to take a piece of Texas back home with her, and we are so grateful we found this place. We were initially struggling to find boots that fit, but we were quickly approached by an incredible gentleman who turned our frustration into an education. He was so kind and passionate; he explained that for tall boots, it's about the calf fit, not just the sole size. He taught us how to read the codes inside the boots rather than just the size tag and personally helped us try them on and off with such patience. When we moved to the hats, he was just as helpful. He made sure we picked hats that wouldn't fly off while horseback riding and helped us color-match them perfectly to our new boots. He even steamed and customized the hats right there (the photo of him working his magic with the steam is a memory we'll cherish!) to ensure a perfect, firm fit. Beyond his expertise, he shared the wonderful 70-year history of his father's store. He made us feel so welcome and happy--it felt like talking to a great father figure. We didn't stop talking about his kindness all the way to the car. If you want top-notch customer service and an authentic Texas welcome, please go see him. He made our entire trip special!

This is a fun shop located in the Historic West End of downtown Dallas…read more The have boots, hats, belt buckles, clothing, ornaments, stuffed animals, coats and so much more. We walked around and decided to purchase our ornament for our trip to Texas 2026. Certainly worth checking out. Service was so nice. The store is fully stocked and the prices are great.

Ethan, Brad, and Kirby at McKinney Hat Company were absolutely amazing! From the moment we walked…read morein, they were incredibly friendly and welcoming. Their customer service was truly immaculate. They took the time to help me customize my hat, were patient throughout the process, and made sure every detail was exactly how I wanted it. You can tell they genuinely care about their customers and take pride in what they do. I absolutely love my hat and the whole experience made it even better. If you're looking for great hats and even better service, this is definitely the place to go!

McKinney Hat Company totally gives Kemo Sabe vibes. The weather will remind you, you're in TX not…read moreCO. I stopped in this afternoon on the way to brunch next door. I recently purchased a straw Stetson for summer but wanted another straw option with a wide brim. I chose a Mexican palm Charlie Horse. I love this brand and Lainey's collab with them. The price point on this brand is always very friendly and you can grab several for the price of other hats. Service was exceptional. Very very cute store with such an impressive selection. I love all their hat accessories and jazzed up even a simple straw hat with a couple cute little additions. They do branding, have a ton of bands, ribbons and more. Such a fun stop. Highly recommend! Great shop!

All i can say is don't deal with this guys, save your money…read moreThey don't call you back , i had a hat done for 300 dollars it was supposed to be hat call the coach like Tom Landrys ( Fedora ) IT WAS NOT AT ALL !!! they are never open

Everything! Easy, friendly, quality hats. Well priced! Good location. Great service! What more can…read moreI say?

Very nice people. They are helpful, and they have a great selection of products. Much preferred…read moreover the corporate placed in town.

I saw this place on the Internet, so I drove over from Abilene. I bought a nice Resistol straw hat,…read moreand I am well pleased with it. They had a nice selection of straw hats. This is not a giant superstore. It's a one of a kind country store. You always wanna try a hat or a boot on to make sure it fits.. ordering online hoping for the best is risky.

Great experience today. Got some new Anderson Bean bootS! Great store; check it out and get some…read morenew boots too!

Stopped by yesterday because I was in the area. Super cute apparel for women and men including…read moreapparel that isn't western per say. They also sell a lot of hats, socks, sunglasses, shoes and much more. I'll definitely visit again next time I'm in willow park!

I have been several times. From the front office ladies to the hat shape ladies, they are always…read moreamazing. So friendly and caring. I am always impressed. Thank you for what you do.

service was ok. the hats are nicely made and selection is ok…read more but at checkout they ask for a 20-25% tip? at a retail store, and annoyingly after taxes? not going back!!

Poor customer service. Bought a relatively cheap felt hat for $175. Or at least they act like $175…read moreis super cheap. The hat was white and it arrived with a stain on the top and the white was as if it had been sprayed painted and I couldn't touch it without the white getting all over everything. Some transfer has been known to happen but this way crazy. The day it was received I sent a picture clearly showing the larger stained in the tip where the hat was discolored. Almost like a clear oil stain. Their response was literally well there is nothing we can do. Not hey we are sorry we can help get you a replacement. Not hey don't worry you can return the hat for zero shipping and we can t get a new hat ordered. Nope. For the price you can literally buy a hat if this quality online for 1/4 or less of price. Given their attitude, lack of service and poor price to quality I ended up just buying a hat with a competitor and I couldn't be happier.

I do not know where to begin. Great company with great products and unmatched customer service. HCread more

I've gotten a nice straw and felt hat from here and they both are shaped bad. Especially the felt…read more The sides are lumpy, one side of the brim is lower than the other. One side of my brim is way more relaxed than the other side, the curve of the hay is off centered. From the back one side is significantly higher than the other side. Tried to take it in there to see if they could fix it and they didn't see anything wrong with it. Never buying from here again.

I was told that I had to vacuum the hat then bring it back because she was allergic to cat hair and…read morethe hat is wool so probably not able to be reshaped....obviously did not want to service someone like me