Today was my first service. They didn't do half of what they said they would do…read more Do yourself a favor and go with a different company.

Terrible job "deep cleaning". I Emailed the company to express my concerns As well as sent photos…read more Never received a response- but they were quick to cash my check. I would not recommend this company.

I must begin with very high praise for Hannah and Mikayia of the Cleaning Authority who did amazing…read morework transforming our home into a spotless very orderly haven.

Professional cleaning, great staff, reliable. Have been a customer for over 15 years.read more

Stay away from this company. They give you a quote and charge your card different price. I asked to…read morespeak to the owner, but he never returned my call. I will never do business with this company again.

AVOID THIS COMPANY!! They are not reliable and do a poor job of cleaning - at best. The initial…read more"thorough" clean was satisfactory, but each time after just kept getting worse. Tub not cleaned; dusting not completed; one whole bedroom not even touched. This is just a small sample of what was missed, not to mention they were in and out in record time. I attempted to give them one last chance to redeem and they didn't even bother to show up at their pre-scheduled time. Don't waste your time or money with this company. You WILL be very disappointed.

I've been a client of The Cleaning Authority for years. They clean my Birmingham home, and also my…read moresmall Birmingham business office. They're consistently dependable and courteous! They care. I read some of the nasty reviews here, which seem pretty unfair. The staffers are doing a really unpleasant job and at pretty low pay (or else the company would have to charge so much, nobody would hire them!). Be fair, guys. They're cleaning out your toilet because you don't want to. I love the Cleaning Authority. Folks, if you want something special for your house, spell it out up front. Be willing to pay extra for more comprehensive work that you seek if that's what you want. It's unfair to pressure them for a cheap price if you're going to hold them to a million-dollar standard. You can't get it both ways.

Advertised that they are bonded and insured, but when something was broken and damaged in my home,…read morethey are refusing to fix the damage. The damage to my bathtub has been estimated by a professional contractor at $3600! The owner has been difficult to reach, and is refusing to fix it. He is also not being forthcoming with insurance information either. So hours and hours of research to figure out how to get compensated in order to fix this damage, which will likely have to be settled in court. It should not be this difficult. Beware - get this information before hiring a contractor (and hope it doesn't change) just in case you need them to back up one of their strongest advertising claim.

Hired for "spring cleaning". My desire was for the deep cleaning that would get my 1000sq.ft…read more ranch on track......through dusting, blinds, ceiling fans, etc. I did not white glove or follow around. My criteria was for someone who cleans better than me. Cob webs discovered behind doors that remained open. retrieved an item that rolled under the bed and it was covered with dust. I was charged extra for vacuuming steps down to the basement. The nap of the carpet was matted beyond restoration. Can't imagine how that could even happen. Way to expensive for the quality of service. Can't recommend.

We've been with TCA Plymouth for 4 months now, and we continue to be very pleased…read more We're on an every two week cycle, and we've had a couple of different crews come through (which you'll know because they put their names on the note they leave letting you know what rotation area they did). All of the people that TCA has sent in have been professional and done an excellent job. They've not forgotten to clean areas, left personal items or taken anything from our home. Ok, the rotation area concept? The crew cleans your entire house every time, but they deep clean a specific area each visit (examples include 1) foyer-hall-bedrooms or 2) bathrooms). Extra attention to baseboards, knick knacks, etc. My home has never looked better, and I love knowing it's always clean, and I don't need to spend my precious weekend time home from my traveling job scrubbing my house. Our communication with the office has been great. I accidentally gave them the wrong house key so they weren't able to get into our house the first time, and they were so nice about it (even though I completely inconvenienced the cleaning crew, which was rude on my part). Our day, Monday, has been a holiday a couple of times this summer, and the office staff has called well in advance to reschedule for later that week. We've had no reason to call and complain but if that is ever the case, I know they will as professional as always. If you're looking for a cleaning service I can highly recommend TCA.

This is the WORST cleaning company I've ever encountered! Very unprofessional! Cleaners were at…read moreleast an hour late. I had to call them to ask why the cleaners have not arrived at agreed time. They informed me there was a delay. One cleaner was an hour late the others arrived two hours late! This was unacceptable! I had to move/cancel other appts. previously made. They did a horrible job cleaning the house. The house was already cleaned so I requested them to just focus on deep cleaning the bathroom, inside fridge and oven and wipe/sanitize cabinets. Some cabinets and surfaces were still dusty, inside of freezer was still dirty, bath tub was untouched and shower fixtures were not wiped at all. I had to leave for an appointment, I specifically requested them to notify me once they leave as I am paying them on an hourly basis. When I got back home prior to agreed time, they were already gone, did not notify me when they left. This is a complete waste of time and money! I will never hire this company again and will never recommend to family and friends! Needless to say, it was a HORRIBLE experience!

I had a seat damaged and was promised it would be repaired or replaced, it's been 6 months and…read morenothing has been done to correct this. My complaints get nothing but excuses and empty promises.

Very accommodating and excellent service!! Highly recommend this business. Came out on an early…read moreSunday in an emergency situation.

A very professional and friendly staff. The owner and staff and very flexible, and work with you to…read morefind the best times available for you. They are also accommodating with cleaning products. I am pregnant and cannot handle many cleaning product smells, and I'm also concerned about using non-toxic products around my house. All of my needs have been met, and my house is looking better than ever! I highly recommend this company!

Totally unhappy to pay $200 for 1hr and 1/4 of work by 2 people who went thru the middle of the…read morehouse quickly! Toilets not cleaned, rugs not shook out, counters not finished.

I've been using The Cleaning Authority for about 4 months. They come every other week. I was…read moredisappointed after every clean. It's my fault for not calling sooner as I was trying to give them another chance each time. But when I walked into my house yesterday, it was like they didn't even clean. There was very visibly dust everywhere--all over the hardwood floors, the stairs, furniture--the stovetop didn't look like it was cleaned at all, they never cleaned my laundry area, there were dust bunnies in my kids closets and under easy to vacuum furniture, spider webs left everywhere. Things that they were supposed to cleaned as part of a regular cleaning were clearly not done. I called to cancel my service and I asked for a refund from yesterday's cleaning. Apparently they don't do that becuase if they offered money back everytime someone wasn't happy with one part of their service, that would be a problem. I understand that. But my issue with the way they handled it was that they could not seem to understand that my whole house is still dirty. Not just one area. They offered to have a team come back to reclean instead, but then only offered for them to clean the laundry and master bedroom because there were "some dust bunnies and a crumb on the stove," according to the owner, Mike.