I needed a new dentist after my insurance changed. I was not happy about that because I had been going to my dentist for many years. I finally settled on Manassas Dental Center and I am very pleased with the quality of care I received so far. I really need to especially give a shout out to Nga, the hygienist. She is the best!! She has 20 years of experience and it shows. She is very gentle, awesome and very sweet. read more

I was greeted nicely, I've have been there for 15+ years, since this is the only office close for my insurance. Dr Mendez is awesome but you'll only see him for orthodontics. This time my hygienist was very polite. Apologized for the fact that I had asked for a different hygienist to do my cleaning. Because many of them have not been good. Lynn is great, and Jessica is also. The woman I had today was very thorough but the lady who polished my teeth didn't even floss parts of my bridge. and she was so fast I thought how could that be thorough! I was in and out of there in 30 minutes. It should have taken much longer to be done well. The dentist came in for 5 minutes and wrote me a referral to see an endodontist for pain in my teeth. read more

Very disorganized. I have been going to this dental office for about 3 years. The attention to detail and the quality of work is getting worse and worse. The staff are unorganized. The office space feels and looks unsanitary. They also seem to feel the need to find something to charge you for at each visit. On my last visit for a simple cleaning. They started with a polish, then came behind with the cleaning and then took X-rays. When I asked why they polished before cleaning the teath first I was told that it didn't matter. I really felt as though the staff was just going thru the motions with no concern for me at all. Needless to say, I did not leave with a fresh clean feeling in my mouth. The practice could use an overhaul and the staff an attitude adjustment. read more

I have been very bad experience today. First time went to this clinic. I took appointment at 1 pm.I went on time desk lady came to me check my temperature and give me paper work.I completed and waiting for her after 20 mints and say come inside. Then I wait one hour for X-ray. The lady she hurt my whole mouth there is bleeding.she is asking me are u ok? After 2 hours Doctor came and check me and tell me you need this and this' so any things still I am waiting for cleaning my thee the, after that I wait one hour more, I feel tired and thirsty . I thinks they have big surgery for me .at 5pm they done my cleaning.I never go again there. Please be careful.how much time for teeth cleaning five hours. read more

I'm happy to add to the list of negative reviews for Manassas Dental Center / Kevin Mendes DDS and Assoc. Big ticket #1: Went in for cleaning. At every dental cleaning in my 30+ years of cleanings at various dental offices, you always see the doctor at the end. It's just part of the deal...clean, X-ray if necessary, doc comes and says "ok". This time I had a legitimate concern, only to be asked repeatedly if I really needed to see the doctor because he was busy with patients. Really? Yes! I want to see the doc. What a hassle. Big ticket #2: Went in with a legit concern. When doc finally came around, he look quickly, said no problem, and left. No time for questions, discussion, etc. rude. In general: long wait times always, a hectic scene always. No doubt it works for some people, but the yelp trend shows they aren't great by any means and have lots of work to do. read more

DO NOT go to this dentist! I have been going here for a couple years only because it's close and convenient however, it is the worst dentist I have EVER been to. I am always waiting at least 30 minutes extra for my appointment and the stations are dirty! It looks like the chairs are never cleaned, you can see residue and dirt build up. The worst part is, they did one of my fillings incorrectly and will not refill it again for free. I called to talk to the office manager and he gave me all kinds of excuses I've never heard of. I have had fillings since I was a child and those have kept for over 10 years with NO HOLES. I got a filling at this place less than a year and the office manager made it seem like it was my fault the dentist didn't fill my tooth all the way! I recently switched to a new dentist and she showed me the xray. I told the office manager I'd bring it to show him and he says "You can go head and do that but LET'S GET THIS STRAIGHT, that doesn't mean you're getting a free refill" I have never been spoken to so rudely by any professional in my life. DO NOT GO HERE! read more

I had seen the other reviews on Yelp and thought that since this was a professional medical practice, it couldn't be that bad. I was very much mistaken. I made a routine appointment as a new patient as this was one of the few practices in the area accepting Aetna insurance. It was easy to make the first appointment and I was scheduled within two days. After a short wait I was taken for X-rays, but then had to wait in the chair about 45 or 50 minutes to be seen by the dentist. She was extremely rushed and made no apologies for the wait. The real challenge came when I attempted to make a follow up appointment for a deep cleaning, and the front desk staff informed me nothing was available for 5+ months. I told them it's fine, go ahead and make the appointment. They made some excuse about not being able to schedule on the computer and said they would call me back. This never happened, and I proceeded to call three more times over the following two months in a fruitless attempt to schedule an appointment, was always told I would receive a call back and never did. It seems like this practice seems only interested in keeping a patient 'on the books' for insurance revenue, but otherwise try their best to avoid doing any of the actual dental work. It was a very strange experience. read more

We had an emergency, and had to see the dentist today. We were able to set up an appointment, and as far as that went, it was incredibly nice and fast. But when we arrived, it turned out we couldn't see the doctor today at all because they kept making us call the insurance to verify we had insurance, although I gave them a copy of my insurance card, and gave them all of the appropriate information at the time we'd made the appointment. Eventually, we left and went to another dentist we knew from a while back. I'd chosen this place because of the good reviews on their site (which is misleading), the fact that they had a time slot (which turned out not to be), and because of the close proximity to my house. I guess I'll have to keep searching. read more

I wish I could give a MINUS STAR FOR THIS "dentist office" First of all the place is dirty and smelly - the equipment is so old that I was so worried having that old fashion equipment used on me. I saw 2 dentists in this office and each one recommended a different procedure for my tooth. There's an older big guy in there called "the manager" all he does is sit there and give orders and fights with patients that need help after an issue or a bad experience. All he does is yell at people and ask for money up front before anything to be done. No one there is friendly including the receptionist. DO NOT GO THERE!! read more

Find another dentist. My quick description: unprofessional, dated facility, unorganized. The front staff is beyond rude- they are snappy, unaccommodating and give the impression you are inconveniencing them. I have waited more than 15 minutes for every single appointment. Once my visit was done, it took another 15 minutes for the "check out" process- not enjoyable with half of my face being numb. I was questioned as to why I was leaving, where I lived and where I was transferring in an interrogating way. Then, the woman wouldn't even make eye contact when I wanted to make sure I had completed the form correctly and was dismissive. I was told it would take at least three weeks to transfer my records when the same week I called and was told 1 week. The facility hasn't changed or been deep cleaned since the 90's at best. I have gone for a few years before my insurance just changed and had a cavity fill and cleanings and the dental staff was kind and knowledgeable but I was pressured to whiten my teeth with each new person I saw during the visit (an upcharge obviously). I got unnerving vibes by the interactions between the hygienists and the doctors they didn't seem to be on the same page or have a smooth operation/respectful relationship between them. I am happy to never step foot in the facility again. read more

I have been a patient of Manassas Dental Center since 2012. I started as a patient when I needed some emergency dental work. I visited them every 6 months for my routine cleaning/dental care. Last week I was having dental pain. I visited their office and was prescribed an antibiotic to treat an acute infection. Unfortunately after my visit the pain increased and I needed their services once again. The office is closed on Fridays, and when I called I was directed to a call center. I explained my situation, and expressed that I was in extreme pain. The call center employee took my information and said the on-call doctor would call me Friday morning. I am disappointed to say that did not happen. To make matters worse, the office called me the following Monday to come in so they could have a second look. (I had already found treatment elsewhere.) The person who answered the phone said I should have had the doctor paged - I thought that is what I had done! She said there was an option on the line to have a doctor paged directly. Perhaps I was in too much pain and missed it - but I don't think this is the case. In my experience, call centers never work out for the patients. They do not understand the day-to-day of the practice at the same level as the office staff, and set-up unrealistic expectations. If leaving a message with the call center was going to lead to a follow-up call on Monday - that should have been communicated so I could make other arrangements. To be in that much pain, and to not receive a follow-up the day I called is unacceptable. read more

My visits at this location have always been pleasant and very friendly , I had a little problem with replacement of denture but they kept at it till it was resolved. very pleased with the service. read more

Been to this dental office twice and will never go back. Terrible experience today. The dental rooms are filthy, the chairs are torn, they had someone else's records mixed in with mine, employees bickering loudly in the hallway. Plus they overbooked and couldn't tell me when I'd be seen so after waiting 30 minutes in that filthy room I walked out. read more

Patient care was not a priority here. I had woken up sick the day of my appointment and tried to reschedule. I was told that I was going to be charged $75 because I didn't call to cancel 24 hours ahead. How was I supposed to know I was going to get sick/stuck in the bathroom the morning of my appointment?! And if this was someone else who didn't care about the well being of the public, everyone in the clinic would have gotten sick too. Makes no sense to me to hand you $75 for nothing. read more

No star deserved! DO NOT GO TO THIS OFFICE! I went into the office this morning with a friend. After sitting in the waiting room observing the dysfunction and disorganized chaotic mess. It appeared all of the ladies were arguing with each other. The older gentlemen who I am assuming is the office manager was pacing back and forth like a crazy person yelling at the ladies in the front. He was very abusive to them and used profanity. NOT A PLACE FOR CHILDREN FOR SURE!!!! After the chaotic mess, the ladies at the front were called away leaving people waiting. You could hear the gentleman yelling from the office. After they came out of the back, the chubby Spanish lady, short dark headed lady, tall girl with short hair and glasses sat around talking about how they are tired of being yelled at 10 times a day. Among other things, this office is completely unprofessional and appears the staff is abused by their office manager. A shorter woman came out from the back with an accent and spoke very rudely to her co-workers as if they were scumbags. This office is definitely filled with violence and harassment and you get a bad vibe just sitting in the waiting room. I was very uncomfortable and ended up sitting in my car for the remainder of the appointment. My friend who has three children in orthodontics with this office, will not be returning either. This is no way to treat your employees or act in a business. Not only will I never give this office my business, I will never step foot in there EVER again. THIS OFFICE NEEDS TO BE SHUTDOWN! read more

The facility was nice and was very comfortable and easy to find, but the front staff (older lady with black shoulder length hair) was rude and unprofessional. She failed to mention an extra charge for x-rays to me (usually included in cleaning) and at check out I expressed my dissatisfaction that I was never told of an extra charge and I wish they would have told me prior to taking me in the back. I have perfect teeth and just needed a routine cleaning. She raised her voice to me and said "its your responsibility to read your health insurance packet, did you not do that?!" I agree it is my responsibility but I do feel as though if you warn me of other charges not covered by insurance and ask my approval before doing them an x-ray should have been included in that list. I will not be returning and do not recommend them. There are far too many small business run dentists in our area to have to tolerate an unprofessional office. read more

Went to this dentist because they are signatory to DentalPlans.com. My first appointment went well with the taking of x-rays (which under the Plan is free, but MDC charges a $58 fee for the "evaluation") and explaining what they thought I heeded. I explained to them what I wanted. They indicated they would work with me. My next visit was to perform the work that I had indicated to them that I wanted. They said the Dr. recommends a root canal, (which is only indicated if there is pain or exposed nerves), and I said that is not what I came for. I told them all a wanted was the filling that fell out, replaced. The Dentist left the treatment room and the next thing I know the Office Manager is there saying that if I did not want what was recommended I would have to leave. When I protested, he summarily opened the door (literally)to the parking lot and told me to leave. RATING is actually less than one star... read more

Been going here for six months. Never again. I only stayed that long because I had two surgeries in six months and needed pre-dental approval and was afraid to change at the last minute before my surgeries. They do not care about their patients but only MONEY. Both times that I went for my pre-op appointment they "found" a reason to denial it. The first time was a "deep cleaning" that cost me 312 dollars. They said after that that I needed a cleaning every three months instead of the normal six months. When I went for the first cleaning after the deep cleaning they tried to charge me 45 dollars. They said I only get two free cleanings a year with my insurance. I said then use those free cleanings up first and then I will pay for the third and fourth ones and they refused. The lady said they went ever other cleaning for the free. The did the same song and dance for my daughter with the deep cleaning and saying she needed to come in every three months. When I came for my second pre-op the dentist said I need to have a root canal and a crown before she would sign the pre-op paper. She used the SAME x-rays that were used for the FIRST pre-op paper. When I asked WHY wasn't this mentioned to me with the first pre-op paper she just shrugged her shoulders and said I don't know. Because I couldn't afford the over thousand dollar cost for the crown and root canal, I asked if I had the tooth pulled would she sign the paper. She seemed shocked that I would sacrifice a tooth for my surgery but she said that would work too. Having the tooth pull would only cost me 45 dollars so I said lets do it. I made an appointment to have the tooth pull. The dentist that was going to pull my tooth seemed shocked that I was pulling it. I explained why I was doing it. He looked at the x-rays and said that the hole on the side of my tooth was super small and that it was a good tooth. He said it was wrong to have the tooth pulled just for the reason of having my pre-op paper signed. He asked when my first surgery was and I told him and he said that I had already gone through the first surgery with the tooth and there was no reason I couldn't have a second surgery with the way the tooth was. He agreed to sign my paper and took the time to even write a note to my surgeon explaining what was going on and why he signed the paper. He was the ONLY saving grace to this horrible place. If it wasn't for him, I would have lost a perfectly good tooth just because it had a tiny hole in it that does need to be fixed but can wait until I have the money for it. One of the worse things that happened was that one of the ladies that worked there told me when I was complaining about the office that SHE doesn't even get a discount working there and pays full price for any work she needs done. The owner cant even give his OWN employee a discount. I called and canceled all remaining appointments for my family and told the lady that answered the phone that I didn't like the way I had been treated and she didn't even ask why or what had happen. The one good dentist that saved my tooth should leave this place and find a good respectable place to work. read more

DON'T waste your time at this dental office. Staff is very unprofessional. First off, I was questioned 3 different times about my insurance, even after giving info over the phone prior to my appt. There were patients in the waiting room that got to be entertained by the receptionist (younger blonde Ashley?) answering the phones twice and each time she hung up, she remarked "ignorant", "stupid". Mind you, this was within ear shot of the waiting room.Then we get a side show of her and a staff member (male at the desk wearing a hawaiian shirt) in a yelling match because she changed the time of an appointment for his client. I went in to get a new bottom partial made, and I have a full upper denture. I get called to the desk as asked to sign a form for 3 additional xrays that I am responsible for stating what I will be charged for an upper xray, bottom xray and facial xray. I hadn't even seen the dentist yet! I am finally called back, and the assistant has my chart in her hand and states that I am there for a cleaning. I had to tell her that no, I was was there for a new partial. Then she goes over the "required xrays" as she put it. When I questioned her about why I would need the top xray and facial xray, her demeanor changed immediately. Her only answer was, "it's required". I asked her again WHY, if I have no upper teeth would I need these xrays and she just walked out of the room. I hear her in the hall talking, then the dentist walks in telling her "that's ok, just get the bottom done." I explained to the Dentist that I didn't think these were necessary and she didn't reply. The xray was done, and she comes back saying I will need all the bottom teeth pulled because they're too weak to hold a partial. Are you kidding me? I had just been to my regular dentist 3 months before and they were sound. I'm then told to come back in 2 weeks to have them pulled and it would take 2-3 more visits for the partial to be made. I go to leave and am told to talk to someone else who would go over everything with me and the total cost. Once again, I had to explain that I had insurance and she said "oh, well you can leave then." I was told that it would be 2 weeks before they would call me, because they had to wait for my insurance co. to send a referral. UNBELIEVABLE! (By the way, I never did get that phone call) Hmmmm NO. I went home and found another dentist that had my partial made and in my mouth in less than 3 days, and guess what? I still have all my bottom teeth! WARNING TAKE YOUR TEETH AND GO SOMEWHERE ELSE!!!! This place is a joke. read more