I had extensive water and fire damage In a townhouse. I called KG and they had a restoration crew…read moreout to my property in less then an hour. The work they completed was very professional and timely. They will work directly with your insurance company or you can pay out of pocket with flexible payments. I highly recommend KG for all your restoration needs.

Great work/real pros. Fixed my floors quickly and professionally. Would highly recommend!read more

I have used this company to clean my tile floors and my area carpet…read morerugs. They work is great, timely arrival and departure and no mess when they leave. No smell from dirty carpet machines!!

I made initial contact with Pro Clean on November 24, 2025, after a leak was discovered behind the…read moreshower walls in our master bathroom. The initial crew was outstanding--knowledgeable, responsive, and professional. Timmy and William, in particular, were exceptional. Unfortunately, the positive experience ended there. Customer service, communication, and overall follow-through quickly deteriorated. On December 31, Ryan and another representative came out to conduct estimates and measurements, assuring me the report would be submitted to insurance within a few days. By January 25, I had received no updates or documentation. After contacting USAA, I learned they had not received anything either. When I followed up with Pro Clean, I was told, "There is no good reason it wasn't submitted, it just was not done," but was assured it would be expedited. I also left a voicemail for the CEO expressing serious concerns about how business was being handled and never received a response. Eventually, USAA received the estimate, but it contained duplicated line items and pricing discrepancies compared to the original assessment. This caused further delays while the adjuster waited for clarification from Pro Clean. A partial payment was eventually issued for deposits and materials. On March 12, I made the remediation and 50% deposit payment. On March 24, I followed up with my project manager regarding discrepancies identified by USAA and was told the information had been forwarded to Ryan on the estimating team. As of today, April 14, 2026, I still have a gutted master shower, no meaningful communication from Pro Clean, and no response to additional voicemails left for the CEO. This level of communication and customer service is unacceptable. As a military family, we have lived in multiple states and countries and worked with many companies. This has been, without question, the most frustrating and disappointing experience we have encountered. Zero stars. Avoid this company after initial water mediation.

Rytech sent out two of their best employees, Matt and Rob. They were considerate, quick, and did an…read moreamazing job. They even dusted/cleaned the ceiling fans, I will recommend Rytech from here on out because they made the process so easy and obviously have great employees who go above and beyond. The smoke smell is gone and the house is so much cleaner and all I had to do was open the door for them! 10/10 experience.

From the owner: Rytech Restoration of Greater Pensacola provides 24/7/365 emergency service by certified…read moretechnicians trained to get Florida residential homes and commercial properties back to normal efficiently and fast. Our local experts utilize advanced detection devices to minimize demolition and industrial-grade equipment to rapidly dry water and fire damage and prevent mold growth. We specialize in water damage restoration repair, mold removal, mold remediation, decontamination, and flood damage cleanup services. Live specialists are standing by, ready to answer your questions and dispatch a Rytech tech to your door. Schedule an inspection today.

ServPro came to my home after it had flooded. Their moto "like it never happemed". Well, it…read morehappened. As it began i thought they were very thorough but it wasn't long before I realized things were missing. The first thing I noticed missing was a prescription drug. The ServPro employee returning to my home regularly was Chris (he listed his last name as ServPro so I don't know his real last name). Chris was the only ServPro employee at my home when the drug went missing. I live alone and I was missing my prescription so you do the math. That was the first thing because it was a drug I needed daily. I filed a police report but the drug was never returned. After i noticed the prescription was missing I began noticing other things missing. I found there were many things, like household products missing. Of course it's difficult proving theft so I just lost the items stolen. In addition, there were damages done to my home. Like, holes in the walls. Base boards were taken off and in the process of removing, holes were punched into the walls. A hole was also punched in the wall behind one of the doors. After the discovery of all the things missing and damages done, I was extremely disappointed that I had chosen ServPro. I'm relating my experience to alter anyone considering ServPro. Because of flooding, ServPro has unlimited access to the whole house and it's difficult to monitor things missing. ServPro must move everything out of the affected areas and that creates a mess and things are misplaced but not missing. ServPro did not finish the job. Base boards were not replaced and things moved out of the way were not put back in place. My moto when I have company after ServPro left is ""see it happened" The message I wish to convey is "Customer Beware" and monitor your possessions hourly, at least daily to insure you are not in my position after ServPro leaves.

This company is hands down what a company with integrity should be. If you are looking for someone…read moreto be fair and honest, and not out to just "make a buck", then this is the company to go to. Extremely knowledgeable, professional, and personable. They look out for the customer 100%. Will definitely get our business again.

First Onsite did and excellent job on our repair. They came promptly to begin alleviating the…read moreissues to help speed up the repair work. They took care of everything and it was all put back to make everything easier.

Predatory Crooks! If a fireman recommends this company, take down his name and report him for…read moresoliciting because that's how they get all their customer. DO NOT LET THEM ON YOUR PROPERTY!!! Here's the last email I sent them. We have never seen photos of 95% of the items removed from our property. No proof was provided to indicate what items you cleaned, stored or threw in the dumpster. We lost our entire family home and its' contents because of the unlawful demolition caused by your employees. The very least you could do is return our property, for which you have not accounted. I have no doubt the majority of which was trashed long ago. Your actions have been more catastrophic than the fire. Any positive reviews are posted by their employees and owners. WORSE THAN A FIRE.

Fidelis did an excellent job replacing my roof. The price was resonable, the work was completed…read morevery quickly, and the crew cleaned everything up before departing. I highly recommend this company.

Great communication. Showed up on time when they said they would. Did a great job and showed…read moreexcellent attention to detail. The price was competitive and reasonable.

When Hurricane Helene hit Florida's west coast, a call to Clean and Restore was made for their…read moreassistance with the damages that occurred. They responded & were on site within 24 hours to begin the mitigation process. After 2 days they were ready to start the rebuild process of our home. Unfortunately Hurricane Milton was headed our way and caused additional damage with the loss of our roof in the lanai. Clean and Restore returned to mitigate the lanai & install a temporary roof to prevent further damage. Thanks to their profesionalism & outstanding customer service, they had our home ready for rebuild within days. We highly recommend Greg & his crew for any needs that you may have. Many thanks for their services!

From the owner: Clean and Restore Restoration, LLC will always get the job done in a timely and effective manner…read more Our goal as a Pensacola, FL building restoration company is to get your home back to normal.