Our home caught on fire back in August and we decided to work with total restoration. This company…read moreis AMAZING and our project manager Tim was AMAZING as well. My husband and I had no complaints and were so happy our house was finished within four months after the fire. Tim and his team worked so hard to get things done and they were always there for us if we had any questions. Lauren was also AMAZING and very sweet when had questions for her as well. Thank you total restoration for everything you guys have done. We appreciate you all and are so thankful for you guys!

I had storm damage from the tornado which hit in late March/Early April. The Insurance company…read moreissued them a check for the full amount of the repairs in mid April. The work has yet to be completed. Every week is another reason why they are unable to finish. I would avoid this company if you have other options.

We had water damage from a burst pipe that caused extensive damage to the ceiling, walls and…read moreflooring. ServiceMaster was able to get out there within several hours and start the cleanup process. They walked me through the steps of demolition and renovation process. They were especially good about communicating their progress. They made a stressful situation much easier and I am very appreciative of their help!

Basement flooded and this company was the worst service provider that I have ever had to deal with…read more This is after having my father dealing with many restoration services in his 30 plus years in the fire service. They ruined so much stuff that was not ruined in the flood including o er $100 in resin for my business, their representatives as well as their owner done nothing but lie. You knew they were lying if their lips were moving. If you want workers that take many smoke breaks, be lied to, stuff packed sloppy, just to name a few things then this is the place for you. Tried to deal with company to fix the problems before leaving review but they wont return call to the person/owner of the items they damaged. I give it a 1 star because I had to in order to leave this review. Their service and customer service isn't worth a sh*t!

My oh my was this a story full of cataclysm, angst, and drama…read more Bizarre situation but we had a precious item of jewelry fall off and into the toilet AS THE TOILET WAS FLUSHING! To make matters worse it was like 11 pm on a Friday. Almost every plumber we called said to kiss it goodbye. But roto-rooters told us to shut off the water and don't flush any toilets and wait for them to come... they eventually sent out two absolute heroes to our house. They put a snake camera in the pipes and located the jewelry. They tried to fish it out with a coat hanger but the jewelry was close to falling over an edge and being lost again. So the man, Terry was his name, exercised expert judgment and said we would do best to came at it from underneath, through the dry wall. He said he knew exactly where it was and we don't want to give that up. (This turned out to be a genius decision and may have saved our bacon). He called another man named Juan that came out to cut the dry wall and pipes. He said he was nervous but Juan acted with pure poise under pressure. I'm talking Jordan in game six. Im talking Tom Brady down 28-3 in the SuperBowl. Hall of fame performance from Juan and Terry both. He cut as soft as possible so the jewelry wouldn't fall down. They shined a light and could see it in the pipe. It was so close to the drop! I'm talking 2 inches away from falling over a cliff. They had the clever idea of putting a drill bit right thru the middle of the jewelry to hold it in place - I mean Terry was out here making Bill Belichick level game-time decisions. They then cut the pipe and for a moment we waited with baited breath cuz we thought we lost it again. But then Juan handed it to me. We cried tears of joy. God bless you, Terry, Juan, and Roto-Rooters! Please give these men a raise or infinite job security. I am forever grateful. Just typing this up makes me want to cry all over again.

BEWARE INDY!! Do NOT call this company for any services. They will rip you off, charge you for…read moreservices you didn't approve and then you will be berated by Joe, the GM. Sharing with all of my family, friends, neighbors and co-workers. AVOID THIS COMPANY.

I scheduled an appointment at 2:00 pm for service the next day 10-12. Someone apparently called at…read more8:00 that morning to confirm and because I was in meetings, they decided to cancel the service visit. I shouldn't to verbally re-confirm an appointment i just made the previous day. No text communication, and the whole experience prior to someone getting here was just a mess. They won't be getting my business and I would not recommend them to anyone else.

I contacted them about a leak in my water heater and they had someone out within 90 minutes. The…read moretechnician was super professional and knowledgeable and even explained some things about my house's water system that I didn't know about. Great job on the installation of my new water heater -- which replaced one that was under warranty installed by another company. I will definitely contact them for future plumbing needs.

I just was to send a Shout Out to Harris Services who have been cleaning our office every week for…read moreseveral years and have never disappointed us. We alway have two (2) of their crew members - presently Kenzi & Shay - and they are just like family to us now. Overtime personnel have changed but that has never reduced their quality of work and dependability. Harris Services will continue to be our Go-To vendor for most everything needed to maintain our office and building.

We went to the realtor who helped us purchase the house and asked who you would hire to clean out…read morethe dryer vent and this is the company they recommended. In less than two hours, they discovered we had a totally clogged dryer vent. They cleaned it out and provided us with a solution that should work until they come back in a year and a half to clean out the dryer vent again. I cannot speak personally about the other services they offer. I can tell you dryer vent cleaning is a necessity.

Every time we have used Roto-Rooter the technicians have been amazing! We are blown away by how…read morerespectful and kind they are. They also have come out twice before at zero cost to us, give recommendations and put zero pressure on us for anything extra. They've always provided quality work as well. 5 stars every time!

On time , quality work and quick service. Was able to schedule them on line and they quickly…read moreaccepted my timeframe. i did think the service was a little pricey.

Shame on Midwest Remediation. I initially thought I was one of the few with a grievance, but after…read moreseeing so many similar complaints, I am shocked they are still in business. Following a flood in my basement, I requested a quote on December 18, 2025. Seth repeatedly led me to believe the estimate was almost ready, causing me to delay hiring a different company--a decision I deeply regret. They didn't actually start the work until January 2026. Furthermore, they were completely dishonest about the costs. I was told the total would be $21,000, but that a $5,000 credit would be issued via a change order because they used cheaper materials. I have the text messages to confirm this agreement, yet they are now claiming no such promise was ever made. Their lack of integrity is appalling. Avoid this company at all costs.

Don't use them. They quoted me twelve hundred dollars to remove duck work under my bedroom and…read morebathroom. They only removed three feet of duck work under my bathroom but they are still trying to charge me for all of it. And now , the salesman that came out to give me an estimate is telling his boss that price that he gave me of twelve hundred was only for the bathroom , not the bedroom that is a lie. The salesman's name that came out to my house is Drew Smith. I still have a septic smell that blows into a house when the furnace comes on. Because they did not remove all the duck work that had receptic water in it.

It's rare to find a company that has the policies, procedures & business acumen that focuses on…read moredelivering outstanding customer service! The employees and service provided by Indians Crawl.Space were outstanding. I called for an estimate to repair damage to my crawl space. Larry arrived exactly as scheduled to inspect & provide me with 2 viable options to repair the damage. After learning about the 2 options, the benefits associated with encapsulating my crawl space were obvious ... despite the increase in cost. The team leader assigned to my project, James Patton did an outstanding job and took the time to explain & actually show me the work performed. After completing the job, he went above and beyond by sending me a series of "before" and "after" photos of my crawl space. This review would be incomplete without mentioning the outstanding customer service provided by the office member, Erica. She called to initially schedule, confirm and provide a detailed outline of what to expect, including the name of the Team Lead and their arrival time. Every person associated with the company should be acknowledged for their commitment to quality service & competitive pricing!

I contacted Indiana Crawl Space Repair for some work I'm needing done in my crawl space. I listed…read moreon my request to be quotes for the following work: -Joist replacements -vapor barrier installation (never had one in) -old insulation removal (installed wrong) -new insulation installation -some work near the sill plate to fix a small leak Let me first say that all the staff I talked with were incredibly friendly! I will pay extra for companies that go above and beyond, and for that reason I was leaning towards Indiana Crawl Space Repair. Whoever mans the phone over there is very kind! I knew when I purchased my home that a few of the joists would need replaced. I confirmed what the inspector told me by getting a quote for the work with another company- about 4K was their estimate, which included a newly found issue, MOLD... I'm reluctant to pay that much, so I wanted a second opinion. So I called ICSR and informed them of the findings and requested an itemized quote for all issues now found. They were quick and polite ! We scheduled a visit only 2 weeks out, which worked fine for me. I allowed the technician to begin the inspection before I arrived back home. He was younger than I would have expected, but courteous none-the-less. The issue was the quote and it's amount. The quote work was exhaustive in the work he believed was needed, which included a very fancy drain system. It also included some other items that I didn't request that would "ensure my crawlspace not retain water"- although this isn't my issue because the crawl doesn't flood. The real issue I saw was that the biggest portion of my original requests- the joists- weren't even included in the cost estimation... when I asked him why he said because he could see no damage. After a few extra questions on how that could be, I discovered that he didn't remove any of the old insulation to check the joists, and only assessed what was visible to the naked eye. The total costs for work I didn't ask for, and for work that didn't address my biggest concern was $12k all in all!! I don't believe his intention was to sticker shock me; i'm just not sure he knew exactly what I was looking for with the work I requested. My rating here was hard to assess- in terms of employees, I would give 5 Stars... in terms of costs I would say more like 2 Star. I will mention, I've been told for all the work they quoted, the price really wasn't bad. Just not what I was looking for.

These two guys from first serve, Austin and Corbin, did in about 30 minutes what four of us…read morecouldn't achieve in 3 days and for half the price. (Just for the record they probably could've done it in less time had our carpet not previously been royally messed up). Not only that, but they came back two days later to guarantee they effectively scrubbed out all the residue left in our carpet. For context, my family came over to help my boyfriend and I clean our condo's carpet ourselves, since our cats had pretty much decimated sections of our carpet with cat urine and vomit over the years. Between deep cleaning with rental equipment and drying the carpet with three rented industrial fans, we invested about $300 and 3 days of labor ourselves. Wish I could say it was worth it, but after all was said and done, we were left with residue filled carpet that felt worse than we started (I've since been informed I over saturated our carpet in cleaning solution which left behind that gross sticky residue - don't believe the ratios on the damn bottle). It left my feet with a grimy black substance on it, and also, because who doesn't love a cherry on top, the smell of cat urine still persistently lingered like the ghost of Christmas past. Frustrated to say the least, we caved, called in the professionals, and after seeing their results I can confidently say I'll never deep clean a carpet myself again in this lifetime. Just call in the pros. The first day, they were in and out in less than 30 minutes total and that was after they sprayed some extra enzymatic solution to kill the incessant pet odor everywhere. They even came back when I'd called and said the carpet still felt sticky in some areas, and again were in and out in even less time than before. True champs. They were efficient, friendly, professional, non-judgmental (can't say I'd be the same if I walked in and saw some of our gnarly cat stains), communicated everything patiently, and they were just amazing in general. Wish I could give more than 5 stars.

Todd from First Serve committed to cleaning my flooded basement with a $2500. The water in my…read morebasement actually receded automatically. Their job was to just dry the wooden stumps and clean the basement. The quote itself was very high but I did proceed with it due to limited time and urgency. As a part of their job, they were supposed to return my basement in a cleaned state. However, they added this activity as an additional cost when it should have been part of the job. Als,they took an additional day and inflated my invoice by about 25% higher to $3050.when cleaning to the target drying level should have been their intention from the get go. Further, they threatened to lien my property and foreclose it for not paying this extra $500. They did not ask for verbal approvals for the authorization to proceed with the increase in costs. They are resorting to corporate holliganism. Giving inaccurate estimates and inflating invoices, adding additional labor and costs that should have been covered as part of their estimated and quoted work. Please stay away from First Serve. Integrity, accuracy and feedback from the customers are important but they wouldn't want to accept it.