Stopped in right before closing (around 6:59 PM on a Sunday) to quickly ask about a fish tank…read moredivider. I understand closing procedures need to happen on time, but the interaction felt rushed and dismissive, and I wasn't given a chance to ask a simple question before being turned away as the doors were being shut. I work in retail as well, so I understand closing routines, but customer interactions should still be handled with basic courtesy, even at the end of the night. A brief answer or acknowledgment would have gone a long way. I'll plan to come earlier in the future, but this experience did not reflect great customer service.

I came in today to purchase crickets and a heating mat for my new tarantula. The workers who helped…read moreme, Eric and Jordie, were beyond helpful and very friendly. Eric helped me collect crickets and was readily knowledgeable about how many I should get at once and how to take care of them. Jordie directed me to the heating mats and helped me decide which one was worth it for the price, but also would fit best under the terrarium. Overall I am grateful for the good service I recieved today, and every time I stop by Bloomington PetSmart.

I would call this store more of a satellite location as it is smaller in square feet than a normal…read morestore of theirs you would find in a large shopping center. There are no dog and cat adoption facilities, i.e. cages for viewing, etc. within the store. In fact, there are no animals here at all. No guinea pigs or mice, are sold here, just your basic supplies. We had to go to the Greenwood location to purchase a guinea pig. No offer to call ahead and locate one was made to us. Surprisingly the "wet" cat food I shopped for was comparably priced with the Walmart across the street. Friskies was only a couple of cents more per can. I also was looking for a specific type of fish flakes for my outdoor pond and they did not stock them. The store is well maintained and the shelves are full.

Had a grooming appointment booked for 3 months. They canceled when my dogs were being dropped off…read morein person, not prior to traveling 30 minutes to the store.

You know, I don't think I will ever get greediness I don't understand how a company can generate…read moreabout $6 billion in sales in ONE YEAR , but yet can't invest in a proper and humane adoption area for the cats that are under Petcos care LIKE A BIGGER SHELTER FOR THE DISTRESSED TIMES THEY'RE IN UNTIL THEY FIND A HOME COME ON YOUR A PET STORE DO BETTER GREEDY!!!! Now I'm not going to lie I'm sure this cat is doing better healthwise in the situation he is in rather than being outside but that doesn't change the fact that with how much money Petco makes, they should invest more money into their adoption centers and the animals that are under their care!! PLEASEEE

Not a good or bad experience but it is difficult to locate help when needed. If you know what you…read moreneed and where it is, this is the place.

This was my first time having my large fluffy Persian cat groomed, not only here but anywhere as he…read moreis just 18 months old. The place I had been going for years closed, so I needed to find a new place. He is my third Persian and their fur can get out of control regardless of how many times I brush. . I always have anxiety dropping off my pets, but I will absolutely go back! Finnegan, my cat, can have strong opinions about things, but he did great! They were so kind and patient and that's truly all we want. Plus a great cut and he even came out with a cute Valentine's Day handkerchief. Very fair price as well. I will absolutely be back!

Angela and her crew are incredibly knowledgeable and helpful! We have a very reactive and anxious…read moreGolden Doodle who loves to get groomed. She does an amazing job at working with the animals! Also, she is understanding and kind. We sent our payment to the wrong Venmo (100% our fault), but she was so kind and patient while we got it figured out. If you're looking for a groomer who is knowledgeable and will do an amazing job- check them out!

I'm so grateful for Lindsay at Road Dog Mobile Pet Grooming. I took our sweet young Golden Doodle…read moreto one of the big box pet store grooming salons last week only to get a call 30 minutes later telling me she was uncooperative and find her stressed out and with one leg shaved! Our experience with Road Dog was so much more pleasant- my dog looks great and the experience was stress free for both of us. Lindsay is the sort of person any dog would trust and love. Having her provide 1:1 service in the quiet, cage-free environment of her new grooming van was so much easier on my dog. I couldn't be happier!

Lindsay groomed our Westie puppy for the first time and we can highly recommend her. We had so many…read morerequests as we did not want a classic Westie cut and she aced every request! Zeki looks great! Also, she spent a lot of time talking with us as first time customers. And how convenient is it to have a mobile unit come to your home? Great service!

Took my cat here to be shaved and bathed, $110 for reference my parents take their 4 dogs, 3 being…read morepoodles and pay under $300 at a different groomer. I get it cats are finicky but that price is crazy. His cut is also uneven. 2 stars because his matting is gone and he smells good but we won't be back.

It's hard to find a place that grooms cats. Our family cat is 20 years old (!) and had some large…read moremats on his fur because it is difficult for him to groom himself. The groomer was very gentle with our old man and insisted that I stay there during the grooming for his comfort. She could have charged extra by asking if I wanted to bathe him as well, but she recommended not to do that as to not aggravate the cat even more. The only reason this is 4 stores and not 5 is because the place is a little dirty and because I didn't see any evidence of the supplies having been sterilized. However, they are still moving into their new location. Their team definitely is experienced and knows how to handle pets.

A really lovely little gem, Thrifting and kitties, WINNING! The owner is so sweet and welcoming and…read moreyou can just tell they truly love their business and what they're doing. The time with the kitties was so sweet. Found some treasures to take home too!

Very kind staff! Student were allowed to enter the cat lounge for free the day I went! Cozy spot…read morewith 90's curated thrift finds. Many kitties to play with and potentially adopt! Be cautious if you have any sensitivity to cat dander.

You lost a dedicated customer today. We have been coming to you for over 2 years. The last time I…read morewas scolded for being 10m late picking up my dog (we had a medical emergency, you graciously waived the fee and I tipped you well more than the fee would have been, yet you continued to scold me). Against my better judgement but because I believe in second chances, I made an appt for 10am today. I arrived 8 minutes early and rang your side door doorbell - repeatedly, knocked - repeatedly, and though I know you both could hear me and see me (it's a Ring doorbell) with a dog in my arms, a dog you've been grooming for YEARS, you did not answer. Your staff advised me when I asked if you heard me at your side door that you "don't open the door before the mall opens unless it's an early appt". [SEE PHOTO] But that's not what your sign out front says and with a dog in my arms, you could easily assume I'm not there for unrelated business. I've absolutely had it with the rudeness and continued lack of professionalism. Grooming is a luxury service and I'd rather drive an hour somewhere else than to be treated so poorly again. All you had to do was open the door for me.

Super cute lil studio, small but mighty! They have a decent…read morerange of dog treats-SUPER fun boxed snacks, can't wait to go back for those! They have great toys too that look durable and unique. I got two of the cupcakes, my friends dog freaked out and loved them-great feedback from him! They do grooming as well, I did not use that service but worth checking out if you have a pooch that needs groomed. Great addition to the College Mall

Chase looks great! I hated asking but I needed a quick groom and they worked out getting me in…read moreright away. Listen to my concerns and he was ready to pick up quickly. They will be my permanent groomer!

They clean my dog very well, she is really clean and white, the price is reasonable（35 for my dog…read morewhich has long fluffy hair)and the quality is way better than petco, I'm really satisfied! You do need to call to make sure your appointment before you go. I didn't get their call, so I call before my appointment time to make sure. Angela is great, my dog looks really clean after grooming, I'm amazed!

When we considered training for our 15 week old goldendoodle bella, my two good friends highly…read morerecommended Brianna to me, and I could not be more thrilled with her services. She's very thorough and her experience shows through in her lessons. She taught us lots of training tips and asked me to write down all the notes to practice at home. From day one after her training, bella started to master the concept of various commands, and she has been a lot more responsive, especially around distractions. The in home lessons that she offers is exactly what we were looking for for our puppy. She not only has helped train our puppy, but also helped train our handling skills. The two hours with Brianna has boosted my confidence to raise the best dog for my family. I can't say enough about Brianna, and we absolutely love her

From the owner: Affiliated with TFC in the Chicago area, I have 10 years of experience training dogs of all ages…read moreand breeds. I'm heavily involved in the American Kennel Club, competing in Obedience, Agility, and Conformation. At The Fine Canine, we understand that your furry companion is more than just a pet – they're a cherished member of your family. Our mission is to create a harmonious bond between you and your dog through effective training and personalized care. I offer in home dog training lessons designed to cater to the unique needs and personalities of every dog. which include: - Puppy Socialization and Basic Obedience - Canine Good Citizen Training - Behavior Correction and Rehabilitation - Agility and Fun Activities