Absolutely disgraceful service. We organized for our small dog to be shipped from Montreal to London, UK this past September. How can we begin to explain the absolute disaster that took place? To start with, as others have said here it was a nightmare to try to reach the kennel to begin with. We spoke first with a Nicole who was very clear in her explanation of the details of the application but very rude and sharp with her words. We get it, they are busy and once we finally heard back after two weeks (Tim admitted that we may have gotten lost in the pile of applications) we were then dealt with appropriately, but after that, a lot of the correspondence was confused with repeated questions and repeated information. Everything was then set up and approx 4 weeks later our little Morty was picked up by Tim and taken away to the kennel where he would spend two nights and three days including a trip to the vet before then being shipped off to the UK with Air Canada Cargo. Morty spent one night at the kennel and the next day we found out through a friend ON FACEBOOK that our dog was MISSING from the vet that he had his check up with. What then proceeded was a web of lies, mixed information and stress/trauma that our dog is STILL recovering from nearly one month later. Essentially, the incompetent worker from the kennel who took Morty to the vet opened her car door and attempted to put a collar on him while he was free to run...which he did. Unbelievable. So imagine, we hear from our friends who have seen a notice on social media that our dog is missing and no-one NOT A SINGLE PERSON from manoir Kanisha contacted us to let us know. We rushed over to the vet (while calling the kennel who straight up lied that he was fine and well in the kennel) and through a process of elimination we found out which vet he was at. We arrived and the woman who had lost him said he was missing for one hour and had been found by her husband. Fast forward to when we managed to speak to Tim who said he was missing for three hours and had been found by a stranger who had seen the missing poster they had printed. Super super strange and highly unprofessional. You have to understand, while waiting to find out if he had been found (as the kennel lied and told us he was fine and well while we knew he was missing) we were trying to change flights to the UK with our baby, completely stressful and absolutely unnecessary. While we understand accidents happen...we shouldn't find out that our dog was missing through social media and find that the kennel was lying to us...we have paid $3,000 to ensure that accidents DONT happen. We wonder if the kennel would have ever told us about the incident as he was found in the end. He was then eventually brought back to the kennel for his second night where we are sent one photo of him (we were promised two to three pictures) and Tim's excuse was that the light was too poor to take photographs...we were getting more and more infuriated and nervous that we were being lied to once again. Then, our dog arrives in the UK and his blanket that he needs to keep him soothed was missing...we reach out the UK and they say he was never shipped with a blanket. Of course, the incompetent kennel had shipped our dog without it. They sent it and it arrived to us just a few days ago. This whole ordeal cost us so much stress and anxiety and to be honest, our dog has become incredibly anxious and traumatized because of this. This shouldn't have happened like this, we paid for our dog to be kept safe and well and to be shipped in comfort. Lastly, Manoir Kanisha offered to pay for the vet bill from the vet where he was lost...that was promised to us both in writing and over the phone from Tim and we haven't heard a thing. Nicole was one of the rudest people I've frankly dealt with in customer service. We demanded compensation and received 0, not even a response back. We advise anyone reading this to stay FAR FAR away from this kennel; unprofessional and rude and to top it off... lying to us about the state of our dog. BOYCOTT BOYCOTT BOYCOTT. read more

During a pressing personal emergency I had to have my standard Poodle boarded for almost six weeks. I wanted the best for her so I chose to board her at Manoir Kanisha. Their service was first class from the moment they picked up my dog from my family residence and took her to the Manoir Kanisha. During her boarding I had regular telephone contact with staff and received pictures confirming that she was doing great and in optimum care. I had peace of mind that she was in the right place and with the right professionals. When I needed to extend my dog's stay for a week during the holiday season, a place was made for my dog to stay at Manoir Kanisha. When my dog was finally delivered to me she was in perfect health and very affectionate. I would like to thank Johanne, Nicole and all of the staff at Manoir Kanisha. Happy New Year and Best Wishes! Anna and Jazmine :) read more

I was fearful of never finding a secure place where I could leave Nox, my dog. He's a very big dog and has always been weary of strangers. Since day 1 he seemed to trust the staff, I was reassured. During my trip I even received weekly updates about my dog's whereabouts. They all were so professional and it showed how they took the animal's well being at heart. Upon my return I noticed great improvement in my dog's health and behavior. Thank you Manoir Kanisha! From the Flores-Soto Family. read more

Very nice boarding facilities for dogs and cats! Great service for exportation of animal in any countries. I definitely recommend it!

From the first phone call to check out we could not be more pleased with Manoir Kanisha. When I got there I saw staff members walking dogs and taking them through the obstacle course. There was even a veterinary student on staff. Everyone there seemed to love animals. We really appreciated the updates and pictures staff sent us. Our Jade certainly looked to be enjoying the Kanisha lifestyle. We won't feel guilty anymore when we leave and have to board her. Glad to have found this place. read more

I was away for vacation for 3 weeks and had to leave my Labrador behind. This was the first time we had been separated for that long. Manoir Kanisha took care of him for us. The place is clean, well organized and friendly staff. Loki was well taken care of and upon request, pictures had been emailed to me with a little update of how things were going during my vacation to keep my mind at ease. We will definately be back to use their services. We were very happy to see Loki (although he had lost some weight) but this is not a bad thing as he was already a bit overweight. He is now back at home and back to his usual self. Thank you for taking care of him. read more

They took care of our elderly cat (17 years old) during a vacation, and they are just the best. So caring and helpful. They've also boarded our guinea pig, and two other cats. Absolute gems. read more