Bonjour ! Au mois de…read moreMai 2024, mon chat Félix a eu 14 ans ! Il a commencé à aller chez FÉLINUS quand il avait 2 ans ! Alors cette année, cela fait 12 ans que Felix et moi allons voir Anne-Marie pour sa tonte ! Merci Anne-Marie ! Bisous ! Felix and I give FELINUS 5 Stars ! Felix was 2 years old when he went for the first time for his grooming at FELINUS ! It is 12 years that we comeback as happy customers ! Thank you to Anne-Marie and to her friendly team !

Felinus is an amazing place and the people there are cat whisperers. Very happy everytime I take in…read moremy cats. So pleased that this business exists, and encourage anyone with a long haired cat or a cat with long claws to patronize this business. They know cats.

Our daughter brought our beautiful Goldendoodle for grooming and specifically requested a teddy…read morebear cut. Instead, they completely shaved his face. It's incredibly unprofessional, and they should be ashamed of what they've done to our dog. To make matters worse, our dog has been completely depressed since the visit -- we have no idea what happened to him there. It's heartbreaking to see him like this. I honestly don't understand how this place is still in business. I've attached two pictures, before and after, so you can see for yourself.

New owners are really good. They gave one of the best haircuts to my bichon at a very reasonable…read moreprice. Always going back there!

Great groomers - caring, quick, efficient & great pricing! I highly recommend Studio Paws!read more

If you don't mind the main groomer yelling at other furbabies, I guess this is a good place to go…read more Owner is aware, as I informed him. " Ok " was his reply to me. I must be old fashion, as my goal is for my furbaby to experience a whatsoever calm moment being groomed, as well as a stress free day at the daycare.

GREAT EXPERIENCE (IN A NONSTANDARD INTERACTION):…read more My daughter and I found a lost dog (small shih tzu - so cute!) roaming the streets and couldn't find its owner anywhere in sight. We brought the dog to this business - since we knew it was nearby - and they graciously accepted to take care of the dog until it's owner would (hopefully) come looking for it. They were also nice enough to take our contact info for communication/updating purposes. Within a few hours, we received a courteous email from the store informing us that the dog owner had dropped by and picked up the dog. Very nice of them to do this and I believe this informs on the kind of "dog store" they are (and the kind of dog lovers they have running the place). If our family ever owns a dog - we certainly feel comfortable with this place. Thank you!

If zero stars were an option, this is what I would leave…read more My husband took our puppy to get his nails clipped and a slight trim this past week. Although the grooming seemed fine, we noticed his eyes were extremely red. While initially concerned, we assumed he got something in it, or had a reaction to one of the grooming products used. However, over the course of two days, the redness did not improve. We took him into the vet today and they confirmed it was bruising and likely popped blood vessels, potentially from being pulled or handled improperly. Our dog is always within our care - we do not use doggy daycare, babysitters or dog walking services, so there is no other explanation than this happening while at the groomer. Our dog is a cavalier and while he is a 10 month old puppy, he is extremely well mannered, rarely aggressive or overly hyper, and not to mention has been groomed prior to this experience elsewhere and has never had an issue. It makes me sick to my stomach that an establishment can boast about such great reviews while clearly handling their clients in an abusive manner. Please, to anyone with a beloved pet, do not bring them here. It broke my heart into many pieces to see the pain caused from this experience.

Great place ! It's the second time I take my pooch there, they also groom cats. They spent 5 and a…read morehalf hours on giving him the royal treatment, it took longer because he had a skunk shampoo since he got sprayed twice before we adopted him and kept smelling. He's ready for the red carpet now. He was so happy to see his parents come in to get him ! I would definitely recommend this place. The prices are extremely cheap compared to others and the customer service is great.

I went here often never had an issue until I got my dog back today  The groomer said my dog was…read morenice and patient but when I got home he was acting weird more then usual I also noticed the groomer tightened my dogs collar to the point it was choking him. I couldn't even fit 1 finger between the collar and my dogs neck. I am not impressed.I won't be coming here ever again and I won't recommend this place to anyone. God only knows what else that man had done to my dog

Such a nice & kind groomer which is very important in this profession. My dog is very attached to…read moreme, but when he was ready to be picked up--he was happy to see me but not in a desperate way. Something he's struggled with every other time he's gotten his hair cut at other groomers. Charlie is a miniature schnauzer mix and I like his hair cut in the traditional schnauzer style, just with a few twists. I was not disappointed, Charlie looks super fresh I highly recommend this groomer, extremely good prices & he does a wonderful job. Will DEFINITELY (yes, in all caps ) be returning to this establishment!

Great service. A hidden gem in Valois Village. Super friendly knowledgeable staff :-)read more

Best pet store ever! Staff were super friendly and helpful. Sylvia and team went out of their way…read moreto help me out in a difficult situation. Gulliver gives 5 stars and two thumbs up.

Absolutely disgraceful service. We organized for our small dog to be shipped from Montreal to…read moreLondon, UK this past September. How can we begin to explain the absolute disaster that took place? To start with, as others have said here it was a nightmare to try to reach the kennel to begin with. We spoke first with a Nicole who was very clear in her explanation of the details of the application but very rude and sharp with her words. We get it, they are busy and once we finally heard back after two weeks (Tim admitted that we may have gotten lost in the pile of applications) we were then dealt with appropriately, but after that, a lot of the correspondence was confused with repeated questions and repeated information. Everything was then set up and approx 4 weeks later our little Morty was picked up by Tim and taken away to the kennel where he would spend two nights and three days including a trip to the vet before then being shipped off to the UK with Air Canada Cargo. Morty spent one night at the kennel and the next day we found out through a friend ON FACEBOOK that our dog was MISSING from the vet that he had his check up with. What then proceeded was a web of lies, mixed information and stress/trauma that our dog is STILL recovering from nearly one month later. Essentially, the incompetent worker from the kennel who took Morty to the vet opened her car door and attempted to put a collar on him while he was free to run...which he did. Unbelievable. So imagine, we hear from our friends who have seen a notice on social media that our dog is missing and no-one NOT A SINGLE PERSON from manoir Kanisha contacted us to let us know. We rushed over to the vet (while calling the kennel who straight up lied that he was fine and well in the kennel) and through a process of elimination we found out which vet he was at. We arrived and the woman who had lost him said he was missing for one hour and had been found by her husband. Fast forward to when we managed to speak to Tim who said he was missing for three hours and had been found by a stranger who had seen the missing poster they had printed. Super super strange and highly unprofessional. You have to understand, while waiting to find out if he had been found (as the kennel lied and told us he was fine and well while we knew he was missing) we were trying to change flights to the UK with our baby, completely stressful and absolutely unnecessary. While we understand accidents happen...we shouldn't find out that our dog was missing through social media and find that the kennel was lying to us...we have paid $3,000 to ensure that accidents DONT happen. We wonder if the kennel would have ever told us about the incident as he was found in the end. He was then eventually brought back to the kennel for his second night where we are sent one photo of him (we were promised two to three pictures) and Tim's excuse was that the light was too poor to take photographs...we were getting more and more infuriated and nervous that we were being lied to once again. Then, our dog arrives in the UK and his blanket that he needs to keep him soothed was missing...we reach out the UK and they say he was never shipped with a blanket. Of course, the incompetent kennel had shipped our dog without it. They sent it and it arrived to us just a few days ago. This whole ordeal cost us so much stress and anxiety and to be honest, our dog has become incredibly anxious and traumatized because of this. This shouldn't have happened like this, we paid for our dog to be kept safe and well and to be shipped in comfort. Lastly, Manoir Kanisha offered to pay for the vet bill from the vet where he was lost...that was promised to us both in writing and over the phone from Tim and we haven't heard a thing. Nicole was one of the rudest people I've frankly dealt with in customer service. We demanded compensation and received 0, not even a response back. We advise anyone reading this to stay FAR FAR away from this kennel; unprofessional and rude and to top it off... lying to us about the state of our dog. BOYCOTT BOYCOTT BOYCOTT.

During a pressing personal emergency I had to have my standard Poodle boarded for almost six weeks…read more I wanted the best for her so I chose to board her at Manoir Kanisha. Their service was first class from the moment they picked up my dog from my family residence and took her to the Manoir Kanisha. During her boarding I had regular telephone contact with staff and received pictures confirming that she was doing great and in optimum care. I had peace of mind that she was in the right place and with the right professionals. When I needed to extend my dog's stay for a week during the holiday season, a place was made for my dog to stay at Manoir Kanisha. When my dog was finally delivered to me she was in perfect health and very affectionate. I would like to thank Johanne, Nicole and all of the staff at Manoir Kanisha. Happy New Year and Best Wishes! Anna and Jazmine :)