Great compassionate care, my mom and good friend. Thank…read moregoodness I have the ability and patience for this review and the ability of my team and I have a great understanding and a great yyyyy

Great place. Looks and smells good. Food is amazing and staff is super friendly. Love the downtown…read morearea as it connects to so many great things.

Found them on Google called and talked to a Steve. Told them my dad was suffering from dementia and…read morewe need to find him a place to stay. Steve was very professional and upfront asking a few questions: What city? How bad was my dad's health and condition? Does he have insurance to pay for it? Any pets? Can he drive? etc After that Steve called me back 20 minutes later with appointments to 4 different facilities. We went to visit the first 3 which were a bit on the spendy side and then the last one my dad fell in love with. They even asked us to try out the food for free. So we had a nice dinner to top it off. Yesterday we went to put in a deposit and filled out the application for him to move in 3 weeks. This company was a life saver and made what seems like a stressful process simple and convenient. Highly recommend them to anyone that has aging loved ones that need assisted living.

From the owner: We understand the difficult decisions that arise when your health declines during your "Golden…read moreYears". Our goal is to provide information and protect our golden age population from being taken advantage of while making decision about their health care. We offer a NO CHARGE service and available 24/7. We are experts in Assisted /Independent Living, and Memory Care Facilities. In addition, we've built a network of trusted services for Skilled Nursing, Rehab, Private Care, and Medical Equipment companies.

Great place. If you have a need or want, they will get it for you. Staff is so caring. I feel at…read morehome here. I heal here. Warm and inviting. I eat so much of the great food and enjoy the daily activities.

I have many friends at Parklane so I spend a lot of time there. The building is beautiful, the…read morepeople are very friendly, they serve delicious food, and it's in a great location. Parklane also has a lot of fun activities the residents can participate in. I would highly recommend Parklane to anyone looking for a great environment and great people.

I can't express in words how special Nadeen Marcus is... she is Marketing Director by title, but…read morethat's only the beginning. When searching for senior living for my mother, she was very approachable, informative and attentive, knew all the right questions to ask, and clearly her goal was *not* to get a quick close... but to make sure all the choices I made would be the best for my situation. She genuinely cares about real people making real decisions about real lives, and ensuring the *quality* of those lives is second to none. My mother moved from out of state and timing of arrival wasn't set in stone, but Nadeen kept us informed of options, checked in regularly, and made sure when the time came, that all went smoothly upon arrival. Now that mom is here, you will see Nadeen as a warm, pleasant and smiling fixture of the Parklane community, going around greeting residents... who are not just residents to her, they are family... you are made to feel right at home by her. When my mom ran into some difficult challenges, though not officially her responsibility, Nadeen went above and beyond the call of duty to check on her, reach out to myself and to other resources, and helped me understand the best options and how to navigate the best paths to these options... all a true blessing, as caring for a senior parent is new to me, and it became scary at times... Nadeen helped alleviate that stress as she knows the landscape, she knows the world of senior living and truly, truly cares. She is a very special part of The Wentworth at Parklane! You will see her helping out all around the place, bringing smiles, and a sense of safety and security to all... when she's around, you know all is ok! :-)

We showed up today for an appointment to tour memory care for my mom. They had told us they had…read moreavailability when they didn't when we showed up they act like we didn't have an appointment and then said oh another family had come in. We thought they were you, the entire experience was a waste of time the pricing They had quoted us. They then said oh our new 2025 pricing is $500 more it was just a very disappointing experience. It looked like a nice place parking was atrocious the elevators trying to get down the floor was impossible. Can't say I would recommend even a tour.

My father has been in the memory care unit at Legacy for year now. He's been neglected and…read moreverbally abused for the last 6 months. Virtually every visit we've run into an issues ranging from feces all over the bathroom floor, to bumps, bruises and bleeding, to no showers, to lost items, to no cleaning and laundry service. When I've walked the floors after 9 PM, I often can't find a single person at the nurses station (behind the glass enclosure). Walking the halls turns up no employees as well. Each time we notify staff about issues, we get apologies and promises for improvement. However, things never get any better. Legacy has had leadership issues and turnover at the top levels. If you're looking for a newer facility with nice furniture and building amenities, this is a good option if you can afford it. If you're looking for a facility where your loved one will be happy, look elsewhere.

I spent a weekend with an ailing parent at this facility. While some of the nurses showed great…read morecare, the majority of the staff seemed lazy. Took thier times to answer the call button. Didn't do night checks, despite the standing medical orders to do so. I had to go and fetch help several times because they weren't responding after 15-20 minutes only to find them socializing in the cafeteria. In several occasions we encountered a woman yelling "don't leave me" "help me" only to be scolded the staff. Many were left alone I. The common area til very late at night. All alone, covered in food. When going to see out help for our parent, the residents would ask/ beg for assistance. This is not a place I would Recommend to leave anyone. They obviously need more competent staff.

I would not recommend this place. Horrible staffing. Very incompetent CNA's and nursing. My father…read morewas in this place for several months, blind. He died here. The only consistent care was his family. We had to be there to make sure he got his medicine, diaper changes, food, water. He was not cared for. Left alone the majority of the time. Afraid to call for help. Afraid of certain CNA's. Very disappointed with the overall treatment. You think by putting your loved one in a care center they would be taken care of! Not this place. It was heartbreaking to watch my father suffer in pain and never getting what he needed.

We have found the team to be caring, cheerful, engaged, and helpful. We appreciate their gracious…read morehelp through transitions to higher levels of care. Would recommend.

My mother in law resides in this facility. It has been a disappointment to say the least. Her…read morecare and responses to needs are hit and miss, mostly miss. The only way to get management (Bobby, the "Executive Director") to respond is to get in front of him to complain. He then responds, but it doesn't last long and problems are reoccurring. I am not one to write a negative review to this degree until tonight. My MIL's room has a critical maintenance issue. We just learned this issue is throughout other rooms. This is a health concern. It was reported to the staff and again the next day to Bobby directly. Our concerns fell on deaf ears. Now on the weekend we learn the problem is not resolved and there is no building maintenance on the weekends. How is it that a facility of this size,with elderly care needs, has no maintenance on weekends? This is unacceptable. In the past all the excuses for lack of attention to issues have been understaffing due to Covid. While we understand the challenges businesses have faced and continue to face, there are things that can't be ignored. Care of our mother cannot be ignored! When she pushes her button she cannot wait an hour for help! Batteries in the alert system around her neck need to be checked regularly by the staff. It's issues such and this that bring us great concern. There have been many kind and caring caregivers who have loved my MIL. For that we are grateful. Unfortunately the best people are leaving and this allows for concern as to why. I wonder what the staff goes through, as we hear there are many unhappy residents with complaints such as ours. I don't know the management personally so I can judge only based on our experience. The conclusion is that this beautiful facility is managed and run poorly. Someone at corporate needs to start paying attention!

Being 800 miles away it was a huge relief to have the Visiting Angeles be not just our eyes and…read moreears, but ourheart and mind as well. My mother had always been strong and independent and then she wasn't. Everything went wrong at once and the staff - from the person who answered the phone, to Julia who managed our case, to the aides who helped my mother in some of her worst moments. Not only did they help her, they helped us cope and make the best decisions as we moved ahead. I will not ever be able to thank them enough.

They have been visiting my mother 3 times a week for over a year. If I was to document everything…read moreI LOVE about this company the post would be so long and full of emotion that you wouldn't read the whole thing.. Suffice to say they truly are VISITING ANGELS