I've been taking my kids here for over 5 years. I don't think we have ever had to wait more than…read more10-20 min to be seen by the doctor. Dr. Nelson is very kind, patient, and knowledgeable. I highly recommend Prime Pediatrics!

The staff are amazing. They are very attentive and the doctor answers any questions you may have…read more This place is great and I recommend it to anyone that has newborn or children.

As a parent I'm very concerned: my child's medication record was removed from the portal after a…read moremismatch between the pharmacy order and the clinic record. I've shared documentation with Cook Children's Patient Relations and filed with TMB (LOG #26-1126) and HHS. Double-check your child's prescriptions and portal entries.

This was my first time being here. I called this morning and they got my daughter in that same day…read moreand when we got there we waited less than 10 minutes. And even in the room we didn't wait long for the nurse came in. They checked her and said everything was fine with her. She used my son to help keep my daughter calm. She was friendly all around. I would recommend this place for any child.

The staff at Pediatric Canter of Grand Prairie are always so helpful, compassionate, and…read moresupportive. The doctors and nurse practitioners are always happy to spend as much time as needed to help, make sure we're comfortable and that all of our questions are answered. Even when our whole family came down with COVID back in February, in the middle of the night we had concerns about our baby and needed advice. Their 24hrs call service was amazing and a lifeline for us. Our family is so lucky to have found this pediatric center. We love them and everything they do for little girl!

I have 3 daughters (ages 5, 2, and 4 months) and have to bring them all with me for the…read morenewborn/baby first year visits and all of the clinic staff are so kind and helpful. They have stickers and suckers at checkout too which is always a big deal for my girls. haha Also when they have to give multiple shots at the same visit the med aid holds 2 shots in her hand administers them simultaneously with ease so even if the baby is getting 3 shots they do it so quickly it is like they're only getting 2! Stephanie Loh is our provider and she is SO good with all the girls. She is very knowledgeable and encourages questions and discussion on how my girls are growing. We have also had visits with Dr. Ahmad Anwar and she is lovely.

We have been with Dr. Julie for 10 yrs and both my kids are her patient since birth. She is very…read morethorough, caring and kind. We absolutely LOVE Ms. Christina! We are so blessed and thankful to be in her care. She not only is caring, kind, supportive, VERY knowledgeable/good at what she does, she is also sooooo sincere and genuine. She follows up after every sick appointments my kids have had and ensure the kiddos are recovering well. She truly is the BEST and most amazing NP we have ever met and are forever grateful for the medical care Ms. Christina has provided our babies. Dr. Tomberline's nurses and staffs are also so sweet. I cannot say enough great things about them!

Dr. Tomberlin and her NPs have been amazing with my children so this post is not about medical…read moreservice. It is instead about the business side. My youngest daughter has been with this office since she was born 7/20/20. In efforts of having one visit and because we moved, I changed my oldest to this office who had been with her pediatrician since 2009. So needless to say, I made the decision because I valued how my child was cared for at JT's office. Fast forward to recent events... my daughter missed her appointment because the message reminder went to my husbands phone and he assumed I received. Totally our fault. Well then I received this letter! We have no past due bills and it was not intentional that we missed. I understand making sure people respect your time but I just don't think sending a certified letter shows you value people. Just as she wishes us the best with our new provider, I wish them the best in finding. I guess we should be grateful that they are willing to continue sick visits until August 31st. ‍. This rating again is based on the letter and lack of value in patients. I would give a 3 otherwise due to long wait times during appointments.

If I could give -1000 stars, I absolutely would. I recently…read morehad an initial visit for my newborn, and the experience was beyond disappointing -- it was heartbreaking. The exam room was freezing cold, yet they undressed my newborn for nearly 10 minutes. The staff seemed unprofessional and unskilled, and during that time, my baby's temperature dropped multiple times -- as low as 94.4°F. Dr. Reed then recommended we go to the emergency department for possible infection. Once we arrived in ED, my baby's temperature was back to 98°F, clearly showing there was no infection, just negligence. But because of that mistake, my healthy newborn had to spend two days in the NICU for observation and endure countless unnecessary tests, blood draws, and even a lumbar puncture. This entire ordeal, the emotional trauma, medical stress, time, and financial burden, medical bill that we have to handle was all caused by their careless handling and poor judgment during a 5-minute exam. Absolutely unacceptable.

Omg. Where to start. My grandson cut his eye open as we were walking out the door for family day…read morethe day before his dad departs to Basic Training. As a Cook Children's Alumni, I made a call to explain the situation as this would be the last time he would spend a dinner with his daddy. The lady who answered was not friendly at all, but I won't judge as I am sure she hears excuses all day long. She spoke with the charge nurse and my grandson was in and out with a new eye and was able to meet us in time for our dinner. I can't say enough about Cooks! There is a reason I worked there. I can also say that they would have probably done it for anybody because that is just how customer friendly they are. Thank you Cook Children's Urgent Care of Mansfield! What could have been a disaster, you made a good ending for my grandson. We wouldn't go anywhere else. Now, can you please follow my grandkids to Seattle?

DANGER moms!! Unless you like to get verbally abused, go somewhere else! HORRRRIBLE office staff…read more Rusty, the manager, had to be brought in because we were a few minutes late (13 to be exact) from being caught in a traffic from an accident nearby. Tried to check in online & it wouldn't send me the code. When I arrived they told me they didn't have the staff to see me & only allow 5 minutes late time. That's the first I've ever heard of that & we've been going here for almost 3 years. I was naturally upset since I had to take off work & while talking to Rusty about it he told me to go to urgent care if my son was "really that sick" & when I told him I was there right now, couldn't they just fit me in, he told me to "just leave instead of standing there talking to him like an idiot"! WHAT???? I was just called an idiot by the MANAGER of this office. Worst experience EVER. Too bad the Dr.'s can't get support staff that reflects the bedside manner because it's usually great. I gave them another shot after being turned away last month when we got there (ON TIME) because they couldn't be bothered to call me to tell me that they no longer take my daughter's insurance after making an appointment for her. They simply DO NOT provide any sort of customer support. We won't be using them again. HORRIBLE STAFF. HORRIBLE.

We have had nothing but positive experiences so far with Dr. Baird. We switched to her recently and…read moreher entire staff has been very friendly and accommodating. I'm so glad we made the switch. I saw a couple of complaints about office staff, but everyone we have talked to/encountered has been extremely friendly and helpful!

Over all a great spot and would 100% recommend. So much so, that even after moving to Johnson…read moreCounty I continue to bring my kids here just to have the peace of mind that my kids are in good hands. I've been bringing my oldest since he was born in 2012 and now my youngest. I absolutely love this office. I've never had a bad experience and have had Dr. King, and a couple other Drs on her team, see my kids. Everyone of them was great and attentive. I've never felt like my concerns were disregarded or played down. Dr. King will always take the time to not only hear you out but will also take time to educate you on what maybe going on. She also always takes her time and warm up to my kids, making them feel comfortable during their visit. The waiting room and sick room have always been neat and clean. I know they have a routine of sanitizing it as I have been there as they were about to close for lunch and saw the staff go over all the chairs and tables. The staff has always been kind. Front desk staff is great. I have to admit I always hope for Erica when I call, who has been there since I first started coming. She is always on top of her game and ready to help you however she can. As far as wait times, I'm sure they can vary but I can't remember a time when my wait time was ridiculous even on a walk-in visit. I also want to give them kudos on the changes they've made through COVID to make sure to keep sick visits and all others separate and safe, as well as the way they handle patient check-ins. Wish I had a picture to tie this review together. This is a very nice space with hand painted nursery rhyme themed murals on the walls.

Rude staff, waited over an hour and a half.not to mention the waiting room smelled like dirty…read morediapers central ! And that young lady Erica smelled of liquor.

My 3 toddlers are loving the addition of all the lawn animals! They are scattered all around the…read morebuilding. It definitely eased my kids minds going into the appointment and they were excited after the visit to - which was awesome after shots haha Shout out to Ms. Debbie B who administered the shots she explained everything clearly and handled my little ones with care- definitely made it less scary for me and them!

I had a very disappointing experience with Dr. Jacob Knox and his assistant during my 4-year-old…read moredaughter's visit. From the moment we were taken to the back, Dr. Knox didn't acknowledge us once, not even a simple hello. For a children's practice, that kind of warmth should be given. His assistant made the visit even harder. She avoided eye contact with me throughout our entire interaction, showed no friendliness toward my daughter, and provided zero information about the shots being administered or what side effects to watch for afterward. She gave the injections and walked out without a word. Getting shots is already a stressful experience for little ones. The least a pediatric team can do is help ease that anxiety for both the child and the parent. Unfortunately, that did not happen here. I've seen other providers at this practice who are warm, communicative, and wonderful with kids. Dr. Knox and his assistant do not meet that standard. I won't be requesting him again and wouldn't recommend this particular provider to other parents looking for a children-friendly experience.

Leilani is our NP and she's amazing. All 3 of our kids go there and they are extremely…read moreknowledgeable and kind. Their training is rigorous and they are up to date on evidence based research as well. They have great bedside manner and ask questions to the kids and take their time with each kid. I love messaging them, too if I have any questions or issues. I wish they'd use their phone more than the messaging app sometimes, but they are very busy.

Some of the front staff has changed.... The ladies with the really big fake eyelashes are less than…read moreattentive. They don't look at you when they talk to you and they just seem like they don't really want to be there. I would expect this at an adult clinic but not here at a children's clinic.

Mrs. Pressley is amazing!!! She has been so kind to my baby. He's 15 Months and has been going…read morethere since he was a newborn. She has a lot of knowledge to caring for my baby's health. Always gives him the proper care. The office is also so great and very sweet! It is a long wait when you get in there but it's because she's really taking her time to care for your babies needs! Definitely would recommend!

We love Ms.pressley she has been amazing with my boy since he was 10 months old he is is Two he…read moreloves her .