Would never be a customer again after seeing them illegally parked in a bike lane and near a fire…read morehydrant. This behavior is completely unacceptable for a business and shows a lack of care. There are so many exterminators in this town and if you can't be bothered to follow simple and obvious rules you clearly can be trusted spraying chemicals in my house. And thanks for trying to cover up your illegal practices by having my original post removed. Clear I struck a nerve.

I have used this company off and on for four years. I've used them at two different residences of…read moremine. I repeat my business when I get good service. They recently have been helping me with an infestation issue with a new home I purchased. Was told "will follow up as many time as it is needed to make sure the problem is gone". I emailed Mar 15, it went unanswered. I called today. I'm told the process will have to start over. Since it's been three months since their last visit, now I'm the problem-not the original issue. It's sad when a business will not celebrate repeat business. Instead wants to charge a single mother another $500 for her piece of mind to make sure the problem is gone. Very big disappointment.

I have been using H & L Pest control since they opened 5 years ago. I am so happy with their…read moreservice. Lea always gives me plenty of notice when we are due for a treatment and works with me to schedule our appointment at the best time for my family. Holden is so attentive to our requests for areas that may need special attention. We have a problem with scorpions. I just have to let them know if we have seen them more in one area and they take care of it. Holden has even come back for a second treatment when the scorpions were really bad. They provide excellent service!

Always call him for repairs, all my family does for years and we all live in Killeen. I'll rather…read morewait for Wednesday (he comes to Killeen on Wednesday) than to call local because I trust his work and him. He's honest and very professional!

This is a top notch business that is totally customer oriented. From the moment you call until the…read moreend of the repairs you know that these folks truly care about you and the necessity of your appliances and provide fair and reasonable pricing. I'll never call anyone else to take care of my appliances.

First time using this business. Very friendly and efficient. Came in and did his job and was very…read moreinformative and explained how they will call us for the next visit. Very happy with the work

Honest and fair price. Always come when promised…read more .....................................................................................................

One of our dogs alerted us to a possible rodent behind our stove. We called Elite Exterminator's…read moreand spoke to Debbie in the office. She was very informative and concise about their services and costs. We were also very satisfied and pleased to have their tech, Travis evaluate and provide service required. He was very knowledgeable and thorough. He advised us that we had spaces underneath our garage door and we need that repaired. We appreciated the professionalism and quality of his work and decided to contract to future quarterly general pest management services.

Elite Exterminators is as good as it gets. They prioritize customer service, their techs are…read moreknowledgeable and always go the extra mile to make sure our house is taken care of. We've had a number of their techs come through, they're all great - Brad in particular has been really helpful. This is a family owned business, they do things the right way.

Punctual. Knowledgeable. Personable. Competitive prices. Locally owned. I am glad to have switched…read moreservices from another company that I had been using for over 4 years.

A good friend recommended ABC for any pest control issues, and we weren't disappointed - setting up…read morethe appointment was very easy, and the professional showed up right on time (greatly appreciated, not always the case with contractors). Fast, efficient service, took care of the carpenter ants without trying to sell us termite control. Very easy to work with, will continue to use them if the need arises.

I had a great experience with First Response Pest Control. They were able to provide service the…read moresame day I called, which was a huge help. Chase was professional, knowledgeable, and took the time to explain the treatment process and answer all of my questions. He arrived on time, was courteous, and did a very thorough job. It's refreshing to work with a company that responds so quickly while delivering excellent customer service. I highly recommend First Response Pest Control, and especially Chase, to anyone needing reliable and professional pest control services.

When the serviceman from 1st Choice Central Texas left, I texted him and asked him to come back as…read morethe photos I took up inside the fireplace showed it was not clean. He said it was just soot and someone from the office would contact me to reschedule because he would not be returning. After waiting all afternoon, I texted a 2nd number the company had contacted me from and said I had safety concerns about our fireplace not being clean, but I received no response. I sent another text next day with no response. I contacted them several times through our Yelp messaging over the next couple of days, stating safety concerns and not being able to use the fireplace until we spoke with them, contacted them through their website form, and also left two courteous voicemail messages for their office letting them know we had safety concerns and asked for assistance. I had zero response to all of my efforts. I emailed and let them know I would be filing a complaint with the BBB and still received no response. I hired another company to come clean the fireplace and not only did he clean out a massive amount of soot and creosote left behind, he was stunned to find that the prior serviceman left his plastic brush and pole stuck up in the chimney. He gave it to me and I identified it as the brush the 1st Choice serviceman was using, as it was distinctive and particularly flimsy, which I noticed at the beginning of the clean. Things happen and if he had explained that his pole broke off and that he would have to come back with tools to get it out and finish cleaning, we could have moved forward. The basis for liability under negligence stems from an individual's failures to behave with the level of care that someone of ordinary prudence would have exercised under the same circumstances. He knowingly put our home and our personal safety at risk with a smoke and fire hazard, and that is egregious. It took months to settle our claim with our credit card company and get our money back. I've had time to consider my review and to post the facts without heightened emotion. Not cleaning the fireplace well and not returning calls for assistance is enough for a bad review but purposeful negligence is grounds for not being allowed to do business in this industry. The business office of this company has no excuse for failure to respond.

We had our fireplace chimney cleaned. Lee and Carlos worked efficiently and were professional and…read moreleft everything clean when they were done. I messaged them last week and was able to get an appointment for today. We wouldn't hesitate to hire them again!