I wish I could give them zero stars. I had water damage in my house due to roof leaks caused neglect by my condo HOA. Filed a claim then decided to cancel it due to my deductible. I got a report from a roofer that my roof was on the brink of failure. I wanted to give Mapfre a heads up they may face large claims and they basically took the information and in summary told me to get lost that they had nothing to do with it and refused to back me up in any way with my HOA despite a potential several thousand dollar claim! If I do file a claim in the future I won't assist them either in suing my condo HOA for negligence. I can't wait to cancel my policy with them and never give them any more business. Stay away! Had yet another issue with them a few years ago (see below). read more

My home insurance was fully paid, but after the FULL payment was made for the whole year, the premium was "adjusted" up twice and then a general installment fee was added. read more

In response to your response on my dissatisfaction with your company, you asked to tell you what we could do for you. Plain and simple respond to my Insurance claim I filed the first week of November instead of "ghosting" me. Budget car rental service has their collection agency.Viking chasing me for the $661 balance. I talked to them the end of November-early December and informed them of the claim with you. They said they would follow up with you as they were familiar with your Insurance. A little over two months later after not hearing from them I got a letter requesting payment.. Nothing happening from either of you. read more

ONE OF THE WORST INSURANCE COMPANIES I've ever had in my entire life for Auto and Home. The adjuster came for a home inspection and did an external inspection without even telling me he had arrived. He wrote a report saying that the back door was boarded up when it was actually a boarded up old window in the attached shed, NOT the back door. He also reported that I needed a hand railing on the back outside steps. MAPFRE sent me a cancelation notice without even giving me any chance to rectify the situation. That was all in a month after signing up with them, and everything was paid for. The agent was from AAA RI, and trying to get in touch with him was like dealing with the government. I explained about the back door and installed the hand railing and they still canceled the policy. I can only imagine what it would have been like filing a claim. They get double negative zero stars from me Yelp requires at least one star to publish! Believe me, they don't even deserve that! read more

Kept them for homeowners insurance for another year after they cancelled my auto insurance & the policy just came up for renewal at twice the cost it was before for no reason other than general increase. We are getting rid of mapfre for good. Already have been quoted over a thousand less yearly for other companies. read more

Update: After my review was posted online, MAPFRE's social media team reached out to me and promised that a claim adjuster supervisor would review my claim again and reach out to me. A month has gone by, and I followed up twice, and they just ghosted me. So much for the lip service and "customer service"! read more

Do not go with this company. They are thieves and will hike your rates up even with no tickets or accidents. They will also charge you ridiculous fees just to cancel your policy. Its insane to charge a person just to cancel something that they already pay for. Steer clear and use someone else to insure your vehicle. I would give zero stars if i could. Paid in full every month and never even used them but still getting ripped off. read more

Terrible company to do business with. I was told they didn't need people like me doing business with them. Why? I paid late by 1 day 2 mos in a row and they threaten cancelation. My credit score is almost 800... rude folks at that place. Went back to Amica and was welcomed back with a much lower rate and nothing but friendly folks helping me. I'll never do business with rude people again. This place is just no good. read more

Never written a review before but my experience was so bad I felt like I had too. I was a MAPFRE customer for 3 years, and in that time never had an sort of accident, ticket, or infraction. Despite this, my rate would increase significantly each year. The third year this happened, my new rate was more than $1k more my original rate. When I called to ask for an explanation as to why my rate went up so much, despite no claims or tickets, they had no answer for me. When I asked if there was anything I can do to reduce my rate their only solution was for me to pay my entire annual policy bill at once to receive a small discount.... Needless to say, I found a different company and would encourage anyone else looking for car insurance to do the same. They charged me a very high amount to cancel my policy, but it was worth it to be done with MAPFRE. 0 stars read more

Worst insurance company ever home and auto You will be sorry if you use them they cancelled my home coverage said because of moss on roof did not have any moss on roof raised my car insurance said because of claims never had any claims they are a scam read more

Their estimate that they gave me did not make sense at all. I had front end damage to my car, So why do they have all the other parts that are not related to the damage on the estimate and claiming my car is a total loss? Also, they do not want me to get a second appraisal. I called and authorized my car to be released to a shop for a second appraisal, and of course, they give me and the shop a hard time about it. I'm done after this, and will be switching to another insurance company. This has been HELL. read more

I have both my car and home insurance through this company and have been a long time customer. My home was inspected late last year. I had an old bulkhead door that was since replaced. I received a letter today stating they were canceling my home insurance due to "moss build up on bulkhead door." Absolutely no contact to ask about replacement etc. Absolutely horrible. They will be losing a good customer and I will CERTAINLY pass this on to friends and family. read more

I regret that I have to give MAPFRE one star. Companies like MAPFRE give insurance companies the deplorable reputation they have. For years I have had my car and house insured with this company and my bill for my auto insurance (which spanned calendar years 2022 and 2023) almost 40 percent! 40 percent!!! I have no tickets and no accidents for about 13 years. I sent them two letters (certified) asking why I had such an increase and got absolutely no response. A truck threw a rock at my windshield and it was replaced and I am guessing they are trying to recover some of what was paid to replace it. That is illegal because that is not an accident; I was NOT responsible for a truck flinging a rock at my car on the highway. I'm switching both policies to another company with a better reputation. This deceitfulness is deplorable. ___________________ And this James J. who responds to Yelp! postings is a useless shill that tries to project an image of a caring company....he's part of the problem and not the solution. read more

MAPFRE denied renewal of my homeowner's insurance based on what I believed was incorrect information. I was able to get insured elsewhere, but I really liked the service and response I always received from MAPFRE and wanted to stay with them. I contacted two agents and both said there was no way MAPFRE would reinstate me this year. I decided to contact MAPFRE directly and just as always, I got an immediate response from Annette Bousquet, Senior Regional Underwriter I explained the situation to her and within a day or two, she wrote and told me as soon as I provided her with some information my policy would be renewed! Their customer service always been responsive. When it comes to insurance, how a company's customer service responds is really the only factor that separates the best companies from all the rest. read more

we have been with. mapre for 30 years +. We received notice of cancellation of policy. After 30 years and payment IN FULL every year. There were 4 autos on our policy until 2023. In 23 , son fell off and last year daughter fell off . They both got Mapre on their own! Then we get this! A kick in the Fanny! Husband has no points but glass replacement 2x since 2021, he drives on the highway to Boston everyday. I have 3 points because backed into someone's fender in 2021. Son replaced glass 1 . Daughter had one accident on there. But mind you , this is a MULTI CAR policy for 4 people and bundled with house and umbrella and loyal for 31 yrs. No claims ever on house or umbrella . Paid in full every year for 30+ years. This is POOR customer service. Shopping around for something new. Agent says just as well because we can save big. So much for loyalty. MAPRE YOU SUCK! read more

So I was with company for 1 year. YS insurance found them for me. I emailed YS agency to cancel. And have the email. Mapfre will not honor this. They have decided to charge me even though I have written documentation that I no longer wanted the coverage. Now this company is sending me to collections. Very pathetic. read more

Horrible Customer Service. Another driver hit my vehicle and I filed a police report on the car accident. It stated in the report the other driver was at fault. MAPFRE took weeks to respond to me claiming they were trying to see who was at fault. They were unresponsive to my emails. Finally, when I heard back they referred me to the other driver's car insurance. They did not help me at all. Also, they refused to remove my auto payment for the month of August. I ended up closing my bank account in order to avoid being charged. read more

Absolutely the worst insurance company. Customer service is a time consuming joke with countless prompts only to get "the wrong department" get transferred & the call dropped. MAPFRE makes it Impossible to contact anyone in the US who is just following a list of answers & doesn't help at all. My broker cannot get anyone on the phone. I am a business owner with insurance through MAPFRE. I missed an audit request deadline, got an email that we have been billed a surcharge of $990 because the we did not respond to the audit. My broker got the audit reopened & I completed the audit & all documentation. Got another MAPFRE email stating the unpaid invoice was now "in collections" (just a different MAPFE dept/email address) Called my broker again & she said MAPFRE says its in collection & they cant do anything about it? HUH? Call them back & ask that it be put put on hold pending audit. "OK they put it on hold" A few days later MAPFRE debits my checking account for the $990!!! We had set up ACH for quarterly premium payments not for surcharges. Audit still in "review". BTW we did about 30% less sales for the audit period. MAPFRE will owe us money. read more

I have been with mapfre for many years, being a senior, driving very little, to store, doctor, no issues, not even a parking ticket for many years, they still raise the price yearly with no other explanation than rates go up.... Being a loyal customer to this company doesn't matter. I just switch and am paying 100.00 less per month. Don't recommend them if you can find something cheaper, you just have to shop around!!! read more

They are the worst agency to use. I recently received a notice my home insurance policy will not be renewed because of my credit score. My credit score by the three reporting agencies up to date averages 795. They claim this decision was done by an external company. They were not helpful on the phone deflecting the blame to another company. I did tell them that Massachusetts prohibits use of credit score in getting insurance. I would strongly think twice about using this agency. read more

Horrific auto insurance. I cant believe ive paid them so much money..... the customer service is awful and no one will assist with claims

Don't be fooled by promises of discounts for combining car and auto. I purchased a homeowner policy last year when I bought a new house. They convinced me to switch my auto insurance to "save money". Just got a notification that my homeowners policy is being canceled because "average months between consecutively opened auto accounts" didn't meet standard. Yes, I was canceled because I gave them more of my business. They are why insurance companies have a bad reputation. read more

I have both home and car insurance with Mapfre, the car insurance went up $200 this year, The home insurance went up $500. Long time customer , no claims , no issues, When I called Mapfre to ask why the home insurance went up so much,I was told by the billing dept that they could not discuss the policy,I said I want to discuss the bill, that's why I called billing. They said they could not answer questions or help in my way. The price increase was almost 50 percent in one year with no explanation or coverage changes. This is outrageous. read more

I just received my HO renewal policy for our second home in Wareham, MA. It went from $1,069 last year to $4,441 this year!! I was in shock. We thought surely this is a mistake. It's a small 1250 s.f. home built in 1980. IT WAS NO MISTAKE. That's a 417% increase!!! Last year we had a credit of $113 for "experience factor" (predicted cost of future claims) and this year we were charged $369. WE HAVEN'T FILED A CLAIM IN 30 YEARS!! MAPFRE RATES ARE OUTRAGEOUS!! WE WILL BE LOOKING ELSEWHERE. read more

MAPFRE California, is the worst insurance company my husband and I have ever experienced. Had a hard time getting to speak with a claims representative then when we finally got to a representative, I was made to feel stupid. Alejandro Hernandez has a terrible manner to Mapfre California clients. Would never recommend this insurance company to anyone! They were not for us! read more

I finally gave up. My husband had been with Commerce for more than 40 year and me for more than 30. My son -- and HIS best friend -- had each been with them for more then 20 years. Although they were never the least expensive company, they did their job, were reasonable about paying claims. THEN they became MAPFRE. Prices went sharply up. Service went WAY down. Because I was bundled -- house and auto -- I hated having to change, but after several years with "MAPFRE," I couldn't deal with them anymore. They were fantastic at collecting money -- for auto insurance MORE than almost any other company selling equivalent insurance. They were slightly less expensive for homes, but they don't cover anything and have a superb record of finding some obscure reason you aren't eligible for anything. Ever. We gave up. Our long record of working with them apparently counted for nothing. I don't know what happened to them when MAPFRE took over, but it is a very different company with terrible customer service. There's no one you can talk to. I think it's entirely run by computers. read more

this is not an insurance company it's a scam with the worst customer service possible. They love to take your premium and deny you with objective evidence when your property is damage. not to mention come Out to meet your private adjuster and be the most unprofessional and demeaning people That wouldn't know the meaning of customer service. We had two other evaluations that stated the roof clearly had wind damage and nothing support their rationale.And nothing would be considered. They stated the satellite shows damage however those pictures are recent and not historical. There is no objective evidence or rationale for their denial and if you look at their historical claims you'll find an alarming pattern. They have no problem taking your money for coverage and providing nothing in return. This is not an insurance company it's a scam with the worst customer service possible. read more

My condo insurance went up in April by 55%. 55 PERCENT! WTAF is that? Currently searching for new insurance.

As I suffer through the claims process currently for an accident that we weren't at fault in my experience is that either that my email and questions are ignored or I am treated as if they are doing me a huge favor for offering me any settlement at all. And as if it's insulting that I ask for information that I am entitled to. They are not working for the customer unless they are accepting the on-time premiums that are always paid. I am so frustrated with this process. After reading so many negative reviews below, I have to say that at least I don't have to feel as if this horrible customer service is nothing personal. It's just their way of doing business. Is it too much to expect an answer to the questions I asked? Is it unfair of me to want to have the necessary information to make an informed decision about this claim? I am torn between not using anymore energy to get nowhere and just accept what is an unfair settlement. Not the way a customer should feel. Doubt that this is a concern to them. read more

The representative Juana Laura Garcia was rude and patronized me and told me I don't understand. Very unprofessional

These guys really stepped up for us, Aaron was especially helpful when our home burned down in Stow from a tragic electrical malfunction. They were very fair and supported me in a very tough time in my life and helped me with hotels and getting back on my feet. I was anticipating that I would have to argue for a fair settlement but they were right on the money from the start and very fair throughout the whole process. I will be using them for life and highly recommend them. read more

RUN don't walk away from Commerce. They don't care about their customers and don't you dare file 1 claim in 27 years.

Worst insurance ever, took more than 7 months to fix a car on the border given that MAPFRE kept stalling the authorizations and the body shop that they recommended really suck. At the end I ended getting the car and taking it to my personal body shop who replaced a couple of parts and re-painted the front end. Complained to the corporate offices and they simply ignored my concerns. read more