I don't usually check in or give reviews for these kind of places, but when I googled their opening time I saw that they had some bad reviews. Soooo, I decided to give them a good one seeing I've never had anything but good service there. Parking? There's plenty. They do only have about 5 spots directly in front of the building, but they do have a side lot that probably holds another 5 with a separate lot for employees across the street. I've never seen more than a handful of customers in there at a time and there's only a few employees usually working at any given time. I love the convenience of renewing my license there instead of driving through several towns to the registry of motor vehicles. My mom also used them to register her car. They also have given me information and maps of places we're planning on visiting. Everyone who works there is helpful and friendly. read more

Called for Roadside Service to the main number at 2:30 pm and was told they would be there at 3:17Pm for a priority lock out as my dogs were locked in my vehicle with it running. 2.5 hours later no one came and after two more phone calls and just being yanked around by nonsense I had to call 911 for the fire department to come to the rescue. They were there in 5 minutes while the tow truck driver from Triple A said he would be 40 minutes out....what a useless service and I will not be renewing my membership to this scam of a company. All they want to do is upsell you and try and get to buy into their junk. read more

I have two Major complaints with my AAA Premiere membership and will not be renewing it. Since Covid started about 2.5 years ago service has been horrible for me and my daughter Today I called at 9am for service as I was having trouble starting car. I was told AAA would meet me in about 1 hour. I waited an hour in frigid cold (I live in CT and it's very very cold today) After an hour I called and was told to wait 20 minutes as the service rep was finished with a jump-start. I called again 20 minutes later and told he would arrive in 30 minutes and was on his way. At 11:10am I called AAA again and was told the rep should see me in about 45 minutes. At that point it was nearing 3 hours and I had enough. The Rep obviously was not going to be reliable and I had been waiting going on 3 hours. There is no excuse for this. AAA used to have many trucks available and locally but no more and getting service is not reliable anymore My Premiere membership is very expensive too. I finally called and cancelled the service call and let the rep know my displeasure with AAA (I was polite and realized its not her fault) But told her I will not renew anymore after decades as a member. About 4 months ago my daughter could not start her car at her address. She called AAA and was told she did NOT have towing which is 100% false. We have Premiere and do have towing. We called 3x and was told each call she did not have towing and she needed her car towed to our local mechanic 10 miles away - which also is only a short distance to work so if AAA had arrived they could have towed her AND given her a ride to the mechanic and she could have got to work. Instead she was unable to get a tow and this caused a great disruption in her day. No Excuse AAA.... I called AAA later that day and demanded a reason AAA refused to tow her and was told a "Data Processing IT error caused the issue" and would be corrected. Did AAA even call her or me back to apologize or offer even minimal compensation? NOTHING....So I will not be renewing my membership in 2023. AAA has gone way way down hill IMO since Covid. In my town of Putnam CT AAA used to use the Shell station for AAA but stopped a few years ago...so now it seems that they use only a few trucks over the entire state and it can take hours to get service. I am extremely disappointed and have been an AAA member for decades. AAA also removed the free dead battery replacement for Premiere members...but did they lower the membership price or add any other perks? Nada.... read more

IMPOSSIBLE to speak to a human when calling ! HORRIBLE !! Is it the covid19 - or is it terrible staff ? .......survey says: STAFF read more

They are useless. I joined solely because I wanted to replace my Mass ID in town and avoid the DMV. Last week they couldn't because of "fees" I owed from 20 years ago(and for the record paid ,19 years ago) She might have told me that even after I paid the "fees" I wouldn't be able to get a new ID there. Anyway, I took care of that with the DMV on line. This week I tried again and I can't get the replacement ID because the Massachusetts issued ID I was trying to replace was "not replaceable"? That, I probably could have handled. The "lady" I had to deal with today was rude and talked down to me without giving me a valid reason for anything or trying to fix it. Great customer service was not her strong suit. read more

Excellent RMV (license renewal) service with clear COVID safety precautions; they clearly explained what I needed to bring, and I was in and out in 15 minutes. read more

Not sure about the negative reviews but the Webster AAA has always provided good service on the 5 visits I've paid them over the years. Granted I don't try to use them for DMV stuff because their scope of services the DMV allows them to do isn't very broad. Regardless I've used them for AAA type items. Planning trips. Exchanging money. Maps. Discount tickets. And they have been fine. Their parking is a joke though! It's tight and small. I think 5 cars will fit, but it's a small office. read more

They only sell you the policy. They do not service it for changes. This was not disclosed to me when they sold the policy either. I found out when needing to make changes. Beware this is so inconvenient.. and so many mistakes have been made on my policy due to this. I am extremely unsatisfied. read more