The service requested is not what you think. My mother bought a lot for a mausoleum but in turn…read moregiven another location unknown to her. They basically told us she could not afford the place she originally picked out. The manager came in towards the end only to make things worst and more confusing. This has not been a great experience for this family.

I had cremated remains of my mom in my home, in an urn, and wanted to have them interred next to my…read moredad at Mt. Moriah, where they owned a plot for her. I was over 600 miles away, in Denver. It was hard to get up the courage to make that first phone call to them! They made it so much easier. I will never forget Susan Highberger's humor and kindness, she was wonderful! After emailing and telephoning back and forth for a couple months, we came up with gorgeous results for my mom. I was overwhelmed by the marker, the flowers in the vase and the spectacular view of the cemetery. The trees!! What I had dreaded became one of my favorite accomplishments.

Making funeral and burial arrangements for my loved one has turned into a complete nightmare. No…read moreone should have to go through this when they're trying to lay their loved one to rest. No one knows what their doing and management is just as bad.

All the best here with Phil Z and Cassie! Thank you for…read moreyour compassion and kindness with our family.

I lost my father recently and it was very unexpected. The issue I have is when we came in for…read moreviewing it was very traumatic. He was to be cremated, so they had him in a standard metal bed. He still had emesis on his mouth from when they completed CPR 7 days prior. the sheet they had him laying on had blood on it. Worst of all, the bed was too high to give him a final kiss goodbye. I fully believe they had the right intentions. The funeral home was nice and the people were pleasant, but this experience was not good.

Went here yesterday for a visitation for a funeral. This place is clean, nice and organized. They…read moreare very accommodating to your beliefs and if you have some suggestions, they can look into it if they can do it. During the process they are informative and helpful to make the process easier especially if you have recently lost someone. Lots of parking spaces here and good size rooms for viewing. Would consider this place for the future if needed.

We planned a funeral with them for my best friend's dad. They didn't offer to do an obituary nor…read moredid they show us the chapel. When you loses someone you are lost and then when they don't offer suggestions or things to do it is very disappointing.

Went here for a funeral and there's plenty of parking. It's close by to the cemetery and to the…read morehighway/Midway Shopping Center. Hard to pass or miss. It's pretty roomy for visitation. Staff were respectful and kind. Everything was presentable as well. No photography or videos allowed out of respect.

We schedule our meeting with Dawn to meet with the Director/Owner, Mr. DiMond. Upon our meeting he…read morewas very clear in the pre-need services we were looking for. I can say that here that meets their mission. He provided a breakdown of the cost of direct cremation, which by far is the most economical (affordable) cost in the entire metro. Their services are the same as others, simply meeting the needs of the community of which the business resides. Upon my research of other funeral and cremation businesses, where the line items are the same, it's just location and not necessarily the quality. Just my opinion.

What a wonderful memorial! Golden Gate did a PHENOMENAL job honoring my brother with the most…read morepeaceful and respectful home going service. You would've thought they knew him personally due to the care and attention that was given to his family. They were so flexible and affordable. We highly recommend their service.

Funeral planning is always a sorrowful experience but having a good funeral home to entrust your…read moreloved one to after death takes away so much worry. Everyone was kind and empathetic, answering the many questions we had but Heather and John were especially knowledgable. Pricing was transparent and we were provided an itemized cost sheet. I cannot recommend Penwell Gabel enough.

Went to a very well attended visitation. They handled the whole thing just beautifully. It never…read moreappeared over crowded and there was a small room to get a drink of water and sit if the crowd was too much. Everyone was very nice and the room was set up very tastefully. When looking for a funeral home during a most difficult time it's nice to know you can count on someone!

If you have been unfortunate enough to have to make funeral arrangements you have probably had the…read moredispleasure of coming face to face with some to the sleaziest and shameless individuals you might ever meet. Most have no qualms about playing on your grief and weakened state to hit you with markups and up charges. If you are in a place where you can pay attention to details you quickly learn that you should never order anything (flowers, catering, car service, etc) from the funeral home. They tend to average 200% - 800% markups. This is especially true where the casket is concerned. Luckily for me a friend had been though this and pointed me to this business. Direct Casket Outlet despite the sound of its name is a small locally owned business. It is a bit out of the way to find, but worth the trip. The husband and wife that own it handle pretty much everything them selfs so there is little risk of anything falling though the cracks. They were patient and understanding. It was very clear that their only focus was on what we needed and what they could do to help us. Not only did they NEVER push us to spend more they actually talked us into spending $1000 less! Let me repeat that. They knowingly gave up an additional $1000 just because they did not believe it was in our interest to spend it! That is a VERY rare thing to find any more. This is not anything I look forward to going though again, but when it does happen this where I will be going. Not just for the casket, but for recommendations for funeral homes and anything else we might need. I was that impressed and trust them that much!

Recently I suddenly lost my younger brother who is a single father of three children ages 18, 14,…read moreand 12. After learning the devastating news my mother and I began the horrible task of funeral planning. At the time we were deciding between a casket or a cremation. His oldest son accompanied us to the casket store but we told him to wait outside in the car.. As my mother and I sat down at the table with one of the owners (the older one) he was very abrupt in speech and did not seem at all sympathetic to our situation. For him it was business as usual I suppose. When we told him we may need a specialized casket b/c my brother happened to be obese, the older owner said, "Oh yeah, I heard we had a big boy in. How much did he weigh? Whew!!!" "That's a big dude!" My mother and I gasp at his boldness. By that time my nephew had walked in to ask a question and heard what the owner said. My nephew said, "How rude!" and walked back out. A phone call was made to the funeral home that held my brother to find out what size casket would be needed to accommodate the bigger size. Again this owner was very uncaring in his demeanor and non nonchalant as to whether he would be able to help or not. About that time some more customers came in and he turned his attention away from us and went to go help the incoming customers. The younger co-owner took over from there. I voiced my concerns about the behavior of the older owner. There were apologies on his behalf, however we did not feel the need to purchase any items from the casket store. We left the store feeling bruised and insulted. I don't plan to step foot in store again.

Words cannot express how sincerely grateful we are and we cannot thank Joshua and his staff enough…read morefor understanding our situation with our son. Reflections Memorial Services came highly recommended to us from the Jackson County Medical Examiner's office and we found their expectations to be true. This family-run business was exactly what we were looking for and what we needed at the time. Their compassion and attention to every detail was very much appreciated and their professionalism in handling our case was beyond what we expected. Joshua and the staff handled our situation in a way that we feel was above and beyond. We are grateful for their sensitivity to our needs and expediting what could have been a very long process. Gratefully, Randy and Paula Garcia

You get what you pay for with this place. When my FIL died they said his brother(who I'll call D)…read morecame in and paid for all services and that my FILs ashes would be ready to be picked up that next week. When those days came and went and we didn't get any phone calls we called them to see what is up. They apologized and said that it was the wrong uncle D (same first name) and it was another family member that was paid for, not my FIL, all while giving us the first and last names of some other family they were doing services for durring this time. They told us for the inconvenience we could have the $20 death certificate for free. We gave them the benefit of the doubt. Since we unexpectedly needed to pay $1000 we needed two days for our bank to transfer funds so we asked if that would delay the cremation process. We were told that it would NOT delay the cremation process and that my FIL would again be ready for pick up in a few days. The next week after still not ever getting a single phone call or courtesy call we called back AGAIN to see why he wasn't ready. We were told he hadn't even been cremated yet as we hadn't paid...if we knew it needed sent we would have paid it the first week. It took FIVE times of them telling us he would be ready before I was actually able to pick up the ashes. When I was told my FIL was ready to pick up I was never given a time or appointment. When I showed up I had to sit in the car with my 1 year old for 35 minutes because he still wasn't even there... of course after mentioning all this to the owner he, like stated before me, did not take responsibility. I was told his rececptionist didn't tell us any of that and that that didnt happen, and that because he "trains his staff so well" he "knows it wasn't a mistake on their end". He had some sticky note with "9-2" written on it and said that he wasn't there because it wasn't my appointment time and that's my fault. He did let me know that payment before cremation was in the fine print we signed, which of course is our fault for not reading, yes, but the fact that we obviously didnt know that and specifically asked and was told it wouldnt delay the process was so wrong. My FIL layed in a freezer for 2 weeks before he was finally ready 15 days later. The owner also went on to tell me information about the previous Google reviews and how he's in a lawsuit with them and why..not sure about that but either way he was giving out MORE INFORMATION about other people that he did services for! If I knew he would tell me that much about others I wouldn't have trusted him with our family member or our family information! Also the "Urn" we paid for was just a thin black plastic box with their sticker on it.. Aaannnndddd...que the denial response