My experience after one year post-knee replacement has been frustrating mainly due to communication…read moreissues. Dr. Oh managed my care initially, but I felt that my ongoing pain and stiffness were never clearly explained. Instead, I was referred to Dr. Schmicker without a clear understanding of the cause of my symptoms or a defined plan moving forward. Throughout this process, I struggled to get clear answers about why I was still in pain and what the next steps should be. Communication and follow-up have been lacking, which has made an already difficult recovery more stressful and costly. I'm sharing this to highlight the importance of clear communication and guidance for patients going through long recoveries.

Doctors range from good to excellent but Summit is a money making company with no regard for…read morepatients. When you call to schedule an appt, you get someone in a foreign country who only knows a script. Frequently the accent is so strong and cannot be understood. They have a policy that they are not required to provide you with your own test results. I thought this was illegal, but there is some loophole. I can only guess the more info you have of your own health could put them at some disadvantage. They are run by business people, not doctors. I have recently been threatened with a collection agency to get a (paid) $15 from a year ago. The patient portal is totally unsatisfactory. You cannot just look up when your last doctor's appt was. You have to know when it was, which defeats the purpose. You have to pay for parking at Ridge Hill, by a system on a cell phone requiring a great deal of info including credit card info. It is time consuming, then there is a substantial walk to the facility. If I could rate it zero stars I would. rate it zero stars I would.

If you want/need a no nonsense approach to your healthcare needs, I highly recommend Forme'…read moreMedical. I've utilized their services for several years now and I couldn't be happier about making the switch. The medical service is top notch, the staff is wonderful and I always leave better informed about my own health and its forward progress.

If I could leave zero stars I would. First of all, the will not charge you for visits then one day…read moregive you ATTITUDE demanding you pay everything you owe after not doing their own job and charging the co pay on the visit day. Second, they don't know how to use needles. They cause so much pain on patients. Even the doctors are horrible with needles, how is that possible? And third, the doctor Angelica Villavicencio was extremely rude and yelled at my partner to not speak!!! Extremely disgusting behavior from this lacking doctors office. Horrible type of care.

Went in. The doctor was in and out in no time. Before I could ask what meds should I buy otc he was…read moregone. I asked the nurse, she looked for the doctor but couldnt find him. She told me I was good to go. Still have same symptoms and need to go back to an urgent care. It will not be this one. Doctor's name started with a K

I hate that this place has all of my info in the system. Really it's the only reason why I come…read morehere but choose it as a last resort. I have been here twice in last two months and front desk service is lackluster. They're so worried about protocol they forget who go there are sick or hurt. Appointment option is nice. However second time I went, I was given a text link. Completed it. Waited to be called. 45 min I ask how I am not being called up and was told I was to check in again, after completing the check in link. They apologized but still. Do better.

Very frustrating experience with the orthopedic department at Summit Health…read more One year after my knee replacement surgery, I am still dealing with pain and limited flexibility. After multiple visits and imaging, communication and follow-up were extremely poor. I requested a simple call to review my CT results but received no response and was only contacted 20 days later. In the meantime, I was billed for the scan without getting timely results or a clear care plan. The lack of communication and delays made an already difficult recovery more stressful and costly. This needs serious improvement.

Dr Sanjay Upadhyay. Avoiding at all costs…read more I made an appointment in April 2025 for an annual exam. Today, August 8th, the day before the appointment, his office calls to state that he is not taking any new patients. wtf? It still says online that he is! The idiot on the phone said it's a new policy. And she couldn't refer me to another MD. Steer clear.

I you want to die go to this medical practice. when you…read moremake an appt its for 6 months later, when i actually could get an appt I waited 2 hrs to be seen and i told them i couldnt breathe! I asked for a script for blood work and so far, ive been waiting 2 entire weeks just to get the scrip- I still dont have it and i have a serious medical issue. They told me they sent it to the labs so i went down to the labs to get the tests and the labs never got it so it was never sent. The drs see you for for 5 minutes and then the medicare bill says it was a long visit so they can bill more. Dont go here if you are sick or if you need medication or a test because you are just a number and $$$$.

Elise was wonderful and helpful at Scarsdale Medical. Medical care has become a nightmare and she…read morewas so helpful. Thank you! Thank you!

87 yo mother-in- law was left lying in her own waste for 10 hours while waiting for a bed. No food…read moreor water. NO IV. Not adequate pain control. Hospital experience great so far. But state should investigate the ED and consider closure.

On Monday night at around 11:30 pm I was transported by ambulance to the ER with severe shortness…read moreof breath and dizziness. I spent the next 12 hours in the ER while waiting for a room. They gave me a battery of tests, blood labs, chest Ex Ray , EKG. When they determined that my Hemoglobin was severely and critically low they were expecting to find some kind of internal bleeding. Their thoroughness found out that I had a urinary tract infection coupled with my diabetes, my anemia and some of my diabetic meds were adding to my severe anemia condition. They immediately put me on antibiotics and started to withhold some of my other meds because I needed to stabilize my blood. They gave me 1 blood transfusion that did not improve anything. After 2 more transfusions my blood improved tremendously. I would be remiss if I did not praise the staff. Mark the technician in the E R was great. The nurse and ER doctor were very attentive, methodical and reassuring. When I got to a room later in the day I was amazed at the nurses and techs and how they were a team and exemplified caring for patients. At this stage of my life I have been in hospital situations over the years and White Plains Hospital should get ten stars. Thank you Mark, Megan, Michelle, Rachel, Pam, Julianna and Dr Alon the attending physician. Thank you ER staff. It was determined that I had a UTI that sent my blood to go too low. They let me go home but I have to check within a week to sure the infection is gone.As I said before 10 stars not 5. Sal E. New Rochelle

March 3, 2021: One year, 7 physical therapists, and 12 doctors later, I have been diagnosed with…read morecongenital hip dysplasia, cam impingement, and they also found labral separation. It is believed that my legs were pulled in the position they had me during the botox procedure causing further hip pain. It is unfortunate that I have been treating my symptoms in the wrong order as many of my symptoms did not manifest until the day I had my procedure at Maze Clinic. I am still having moderate to significant pain in my groin, lower abdomen, lower back, and have consistent vulvodynia and pudendal neuralgia symptoms as well SI joint inflammation consistent with sacroiliitis/degenerative change. All of these symptoms began immediately after having the botox procedure here with the aggressive dilation. May 2, 2022:  I recently had stage IV endometriosis (adhesions, lesions, and cysts) excised in addition to having two PAOs where my hip dysplasia, impingement, and chondral labral separation, and SI joint inflammation were also causing significant pain. The endometriosis was everywhere, specifically behind the rectovaginal area, and most likely present when I had this procedure as well because I had debilitating dysmenorrhea that was overlooked. Endometriosis can cause deep dyspareunia, superficial dyspareunia, vulvodynia symptoms, hypertonic pelvic floor and more. It's just unfortunate that none of these were diagnosed or appeared earlier prior to doing this procedure. This is a common problem as many people face dismissal and are misdiagnosed over and over. I was told by many physicians and physical therapists including this place before this treatment that I just needed the "extra push." My vaginismus/hypertonicity is just a symptom compared to everything else. I also most likely have congenital neuroproliferative vestibulodynia - overgrowth of nerve endings at the vulvar vestibule - which is often mistaken for vaginismus for many patients. There is a tremendous lack of knowledge/literature in the relationship between hip abnormalities and pelvic floor dysfunction. Hip dysplasia and/or impingement can lead to hypertonic pelvic floor and labral tears which can cause pelvic pain, SI joint inflammation, and symptoms that mimic pudendal neuralgia/vulvodynia and bladder urgency. Most pelvic floor PT exercises STRETCH and RELAX the muscles surrounding the hip, which is actually the OPPOSITE of what you need to do with hip abnormalities (dysplasia and impingement) since it can cause further damage and exacerbate pain symptoms. The bottom line is that I needed real surgical interventions - 3 SURGERIES with leading surgeons before I could even come close to treating the sexual dysfunction and hypertonicity. No amount of dilation or botox would have helped any of this. My hips, buttocks, and lower back have little to no pain anymore and strengthening has had the best benefit for me. To both patients and providers, attend an ISSWSH annual meeting or course to learn more about sexual health and stay up to date with the recent literature. Pelvic floor dysfunction can have many causes and misdiagnoses are common. If you are someone with a long history of pelvic pain, tightness, and the pain exists not just internally there may be something else at play. Also, if pelvic floor PT doesn't help or makes things worse, please go to another specialist and/or have a sacrum, pelvis, lumbar spine, and hip MRI/CT scan first. Please consider hip abnormalities, endometriosis, SI joint dysfunction, and vestibulodynia, and screen your patients for lower back, lower abdomen, and hip pain too.

I did the free consultation and spoke to Helen. I have been having issues for 2yrs now and finally…read morebuilt up the courage to seek out medical help. When I did the consultation I felt like she was not sympathetic to what I was feeling. I was getting emotional over the phone and she did not help me feel better about a tough situation. She also ended the call abruptly when it went over the time limit even though I was in the middle of explaining something. She was also not helpful in providing any direct information about what could be going on with me even if it was an assumption based on what I told her.

The hospital is clean, quieter, & calmer than NYC hospitals but that only makes the complete lack…read moreof care and the doctors seeming inability to either keep patient records straight or to give an honest answer that more baffling. I talked to doctors 2 times and a social worker once and on all 3 occasions they either were thoroughly confused or they just did not care about providing care and instead just lied to me. Of particular note was a Dr. Asmin or Asmen (I might be a little off on his name). He called me to report on the condition of my 80 year old mother after a painful fall. It's wonderful that he called, and if anything he said was honest I would be writing a positive review here. Instead he swore up and down that my mother must been out of her senses when she complained about the medical staff at night moved her injured legs with complete disregard for her immense pain. The doctor promised me that not only was my mother not in pain but that she was given morphine twice. He stated the exact times the medication was given as if he was double-checking to be safe. When I arrived at the hospital I double checked with the nurses, they confirmed that no pain medications were given. I called the doctor back with the nurse at my side, and the doctor said, "honestly, your mother isn't even my patient." Mind you, he had called me, unsolicited, to inform me of how well she was being treated, when the exact opposite was true. Your hospital is pretty, but I would never trust it in a real emergency. If you have family that ends up here, know that it's on you to verify the honesty of everything the staff claims. Be safe and verify everything. 3 lies in a row from doctors isn't an error, it's a pattern showing lack of care, sloppliness, and true incompetence.

If there was Zero starts i would give zero starts they have a patient with a bloodcloth on her arm…read morefor 3 days seating in the ER for over 2 hours, they dont care at all. That's why they keep on getting sue. Do yourself a favor and go to White Plains Hospital if you are in need pf a ER service.