I've had all kinds of great experiences w/this bank, Pioneer Trust in downtown Salem....They've…read morecaught several times when someone has tried to scam me and they're so professional at both drive thru's and inside esp Kasey(sp?), Maureen for reunion help, and on the phone very nice and easy to explain problems too. MaryAnne set the awesome standard at the downtown drive up window and others are carrying on in her retirement....Keep up the great service!

They care and helped both with my business and with an estate account. I recommend them and have…read moreenjoyed the personalized customer service. They were easier to work with than the prior bank I came from.

I don't personally live in the area, but if I did, this is where I would bank, no question. I was a…read morecustomer with a business previously owned by Willamette Valley Bank and there was an oversight during the sale that would have adversely impacted me. Upon notifying the bank they immediately when into action to rectify the situation and took me for my word. The reality is, I had little recourse and could have easily been burned by them. It was clear from the beginning that WVBK didn't even consider taking this route. I was really impressed with their integrity and customer service, especially that of Eric Gerhart. In today's age of consumer treatment, it was quite refreshing. Highly recommend.

Small locally owned Willamette Valley credit union. They are a Sister branch to our old bank in…read moreanother state. We started going there because of that reason then eventually we opened a checking and savings account live people answer the phone, which is a plus.

Sheila Thompson, at VCU, is one of the nicest most knowledgeable employees. She always greets with…read morea smile, and will do all she can to help. VCU is lucky to have her. Thanks Shelia for all you do!

I have known Ryan for nearly 20 years - when he got into this industry years ago, I knew he would…read morebe fantastic and his clients would love him. However, I was set up with USAA and given their reputation for being the most cost effective provider I never considered another option. Ryan was patient and would check in on my from time to time, and finally this summer, I agreed to let him review my policy and I am so grateful that I said yes. Not only was I able to increase my level of coverage without an increase in cost, but it was the first time I experience this top shelf, personalized level of service as it pertains to my insurance needs. I was blown away by the process. It has been amazing. Not only do I trust Ryan as a great friend, but I have complete confidence in my family's protection knowing that Ryan is looking out for our best interest. 5* all the way! In addition, I had the pleasure of working with his colleague Tiffany who was an absolute extension of Ryan's approach in every way. Her service was on point, her availability for my myriad of questions, scenarios, etc. She is amazing as well. They make a pretty killer team!! You are definitely in great hands with Ryan & Tiffany!

Excellent customer support! Always available to answer questions. I highly recommend themread more

We have banked at Heritage Grove Federal Credit Union for a number of years. We have had checking,…read moresavings, car loans and line of credit accounts with HGFCU. We have been extremely satisfied with their service, rates and employees. Recently they really went above and beyond for us when we had an issue with our health care provider, Atrio Health Plans. In the process of changing accounting systems, Atrio totally fouled up our monthly electronic payment and charged us four times for one premium payment Calls to Atrio management failed to solve the problem and we would have been out a substantial amount of money if HGFCU hadn't stepped in and refunded the money Atrio "mistakenly" withdrew. Instead of us having to do battle with the inept accounting department at Atrio, HGFCU intervened on our behalf. In addition to being extremely professional, HGFCU staff know us and provide personalized service. Five Stars!

If you want nice friendly reps, false verbal promises, bait and switch tactics, randomly incorrect…read moremath, iffy accounting, and never ending 'special' insurance documents in the mail that you must have forgotten to sign... Well then, this is your place. You know that feeling when you realize the sweet salesperson is actually cooperating with the manager of the used car lot and that you aren't such a good judge of character after all. Well, it's a lot like that sinking feeling. Examples: 1) I refinanced my vehicle during a divorce (short on time and mental capacity). My salesperson did a hard sale on 'special insurance' with the promise we'd review the 'special' deals shortly thereafter (never happened). Turns out the 'special' insurance was as valuable as a Radio Shack warranty. Also, the fees were pulled from my principle which increases the loan duration and interest owed - something that Mr. Salesman seemed to have forgotten in the sales pitch. Can you say payday loan tactic? I should have bailed here but everyone was sooo nice... 2) I transferred some debt and was told the credit rating cutoff for the lowest interest rate. Knowing that my rating was well over 50 points higher, I agreed verbally to the transfer. After a few payments, I rechecked the math (see below) and found the interest rate was about double what was verbally promised. I complained. Heritage Grove said I was approved for the higher rate based on a credit score from MANY YEARS ago. When I replied that this was a ridiculous business practice, I was told that my complaint was not valid because no one else complained (a second ridiculous statement for many reasons). The excuse was that Heritage Grove just doesn't check credit scores for these 'special' credit-score deals (based on credit scores) unless the customer reminds them too (and doesn't disclose that rather pivotal information either). In short, I was stuck with the higher interest rate. Too bad so sad. Can you say bait and switch? 3) Heritage Grove used a method to identify deposit accounts that was kind of... let's say... not industry standard. A deposit was applied to the wrong account and when they fixed it, the accounting was wrong. Can you say the most basic skill set a bank should have is ACCOUNTING? 4) I have a few examples of incorrect math both by loan reps and in the somewhat automated accounting system. But they were sooo nice... Can you say buy a calculator? 5) And the never-ending 'special' deals sent by mail that are packaged with that 'you forgot to sign' type language. Can you say predatory marketing is most effective against seniors? Luckily, I'm not a poor person anymore and can escape after only being bilked for a few hundred dollars (adds up quick - especially with transfer/refinance fees when leaving Heritage Grove). You've been warned. Proceed at your own risk.

We are very pleased with both the policies and the service we have received from Don Suklis and his…read moreteam. Don and Dylan let us take our time to set up our policies. Don made sure they fit our exact needs, at the lowest cost. After we'd had our policies a couple months, we met with Carlos who reviewed all our coverage. He also helped us set up our on-line account and answered any remaining questions. Thanks, Guys!

Call Don Suklis for any and all of your insurance needs! He will not disappoint !!! Would give 10…read morestars if I could! I have had my policies with Don for my business and my vehicles for many years now. They are truly the BEST at what they do! Over the years I've had multiple situations requiring insurance claims and Don has personally helped me every time. He also has a competent , professional and kind team that communicate effectively and get things taken care of ASAP! I was referred to Don by a co-worker and at that time I could not get out to his office to sign paper work. What do you know? - he came downtown to me, with a mug full of candy and all necessary paperwork to get me covered. That was 2006 and I still receive the extra personal care that he is willing to give each one of his clients despite his busy schedule- Lastly, I was in a hit and run accident last weekend. He has done so much to help me that a simple thank you is not enough...

Always have been friendly and accommodating. Remembers me by name down to even my pets when they…read morecome in as well too. Even provide a dog treat for your canine to thank them as well for being a member.

Love having a local credit union. Always treated well. I love their online banking and website as…read morewell.