Could I have been ignored more? Went in to do some shopping and the young man and woman working…read morethere didn't seem like they could be bothered to even offer to help. Maybe it was because the store was COMPLETELY DEVOID of customers. So I can understand their reluctance to actually do something other than gossip with each other I left. Took my business elsewhere.

Staff are really helpful and knowledgeable about what they have in store. When they didn't have…read morewhat I needed they gave me a coupon for their online store with an extra 10% off. I have been in twice, seen two different employees and will definitely go back.

We were looking to renovate our master bathroom. We visited a couple of stores, where we were not…read moreacknowledged; we looked around and then left. Then, we went across the street to Bath by Design, where we were greeted very warmly by Thane. We explained what we wanted, and he helped us design and select the pieces. We worked together over the course of a several of weeks, communicating via emails, phone calls, and visits. We settled on what we wanted and made our purchase. There were some hiccups along the way, but Thane worked with us to ensure everything ran smoothly. We had to return a couple of items, and there was absolutely no problem. Thane is one of the most helpful, knowledgeable, and enthusiastic associate we have ever met or worked with. We are very pleased with our purchases and experience.

Bought a number of products when we renovated seven years ago and was absolutely satisfied with the…read moreproducts and customer service. Had a small problem with a spray nozzle on the kitchen tap seven years later and have to say we had excellent customer service to get our problem looked after. In todays world getting help with small things that do not necessarily translate into a profit means not getting the service. In our case we had the benefit of dealing with Amanda in Kelowna who took the time and patience to help us get what we needed. What a treat to deal with someone so pleasant and with common sense and logic, which is so rarely used these days. Thanks Again. Terry D.

I've been a long time customer of London Drugs and have always been impressed with the helpful…read morestaff and impressed by their product knowledge and friendly service. Great Selection and Value.

I have been a long time customer of London Drugs. I always order online as I'm disabled, and it's…read moreeasier. Today, after receiving a shipment containing an unwrapped bottle of liquid soap that had leaked out all over the contents of the box, my complaint, and request to send another shipment, or refund (suggested by the woman at head office) was mishandled by a customer complaints service rep. She insisted I go out of my way to send photos of "every damaged item" and list all of the products I could "not clean up" since there were cans, and wrapped items that could be salvaged. Who does this?? I sent a photo showing how much soap had leaked out, and she replied it looked like it was only in the one corner of the box (I had moved some items to get a close up, like she requested). Honestly, at this point I thanked them for their past shipments, and bid them adieu. The food bank next door will gladly clean off the gloppy mess, and I will continue ordering from Amazon, where they never make you feel like your years of purchasing with them, don't matter.