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    Services - Marblelife

    Grout cleaning

    Re-grouting

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    10 years ago

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    Zerorez Greenville

    Zerorez Greenville

    (42 reviews)

    I was impressed with the way they treated my home. They wear what look like hairnets or blue hair…read morecovers over their shoes so they don't track dirt into your home. And they have plastic covers that protect the corners of the walls so that the hoses they use don't scrape, scratch or remove paint from the wall corners. As for the carpet cleaning itself, it was very good. We did have to ask the person to go back over a spot or two where there was a stain we didn't feel that the got as well as he should have the first time around, but he was very considerate and had no problem with going over those spots for us and getting them clean. I used to get my carpets cleaned and when they would dry, I could walk around and crunch my carpets. I didn't know that was bad. It was soap residue and I was breaking the fibers. With Zerorez, the carpet is SOFT and clean when they leave. Also, they use giant fans aimed down at the carpet to get it mostly dry before they leave. I really like that!

    While the technician that came out was very polite and quick (almost too quick as he completed 4…read morebedrooms, a closet and stairs in less than an hour), I was overall not pleased with the service. After the first visit, it took a full day for the carpet to dry. By the second day, there was an obvious odor of urine in 2 of the bedrooms (not previously observed), and multiple brown stains in one of the bedrooms that were not previously there. I requested for a re-service which was completed a week later. The same technician completed the re-service and was again polite and very quick. He re-cleaned 2 bedrooms with the urine odor and spot cleaned a third bedroom with the multiple brown stains in just 15 minutes. Unfortunately the carpet now looks worse than it did after the original cleaning. The urine odor is gone but the brown stains are even more noticeable now. I feel that I paid for a professional service that did not meet expectations.

    Marblelife - refinishing - Updated August 2026

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