Michela Nionakis was easily one of the worst realtors I've ever worked with. From the beginning,…read morecommunicating with her was a nightmare. I would wait days for answers and had to follow up multiple times just to get basic information. When we scheduled a tour, she didn't even confirm the showing until we reached out two hours beforehand. She confirmed 3:15 p.m., but we told her we were driving from out of state and traffic would put us closer to 3:30. When we got there, she acted like we were late and told us we would have to reschedule. The showing itself was just as bad. She showed up in a graphic sweatshirt, didn't greet us professionally, and barely explained anything about the apartment or application process. When we asked normal questions, she was dismissive and impatient, even sending texts like "..." as if we were bothering her. Since she gave us almost no useful information, we had to contact management ourselves. The application process was where it got even worse. After we completed the lease, she told us on 4/20 that we needed co-signers, then disappeared for the rest of the day because she was off for "the holiday." She was rude and unhelpful to our co-signers, including my friend's mother, whose first language is not English. I asked to speak with her by phone so we could get on the same page and I could help walk our stressed-out co-signers through the process. She refused and said, "I don't need anything from you. If the co-signers need anything, they can contact me directly." Our co-signers were already overwhelmed because of her lack of guidance, and she still couldn't be bothered to help. The next day, she gave us an ultimatum to get the new paperwork signed by 2 p.m. or she would refund our deposits and pull the application. When I told her to go ahead and pull it (because I didn't want her getting the commission for doing NOTHING), she suddenly claimed there were other pending applications and that we wouldn't be able to reapply. We called management directly, and they confirmed we were the only application........ Overall, Michela made this process SO STRESSFUL than it needed to be. She was slow to respond, dismissive, rude, unhelpful, and misleading, and SO UNPROFESSIONAL. I would absolutely not recommend working with her, even our co-signers commented on how horrid it was working with her.

Literally the worst experience ever. Scheduled a tour this evening with a broker. But then the…read morebroker told me her colleague rented the unit. So much miscommunication in the company. I wouldn't recommend this place to anyone. I would suggest that when there's showing happening with another agent and when other people are sending applications, that agent could at least notify their colleagues. Also update all information on a timely manner. If multiple applications have been sent and being reviewed, how could another agent still be scheduling tours with other potential renters? This is not making any sense, unless someone was skipping the process. If the current agent could inform the renter that someone was ahead of the process and the unit could be gone any second, then the renter won't have high expectations. Those are some suggestions that could improve future renters' experience without upsetting them.

I had a good experience working with Roman Zharakovsky. He was very responsive, helpful, and…read moreinformative about the apartment. He responded after work hours and on weekends, and reminded us to submit apps and things to expedite the process and increase the likelihood of getting the apartment we wanted. He was easy to work with and accommodating. He allowed our friend to visit in lieu of us, and then later after we signed the lease, he allowed us to visit again. Overall good experience, though I am still confused what is the purpose of a broker, at least we did not have to pay a broker fee! Coming from outside of Boston, i appreciate that Roman was able to answer almost any questions that I had.

Moving to a new city for work away from friends and family is a stressful, daunting task. Having…read morebeen scammed before when apartment hunting during undergrad, I was weary and skeptical of finding an affordable apartment in a city where units sell like hotcakes. Luckily, I had the privilege of working with Roman Zarakhovsky as my agent. As I'm starting work while applying to grad schools, I made it clear my priorities were proximity to work, affordability, and... a bathtub. From the start, Roman was incredibly knowledgeable, responsive, and patient throughout the entire process. He took the time to understand my needs and worked diligently to find options that fit my budget and preferences, going out of his way to send me 3D scans that he made himself for new units while I was out-of-state AND working to get me a unit within my budget. His transparency and professionalism reassured me every step of the way, making an otherwise overwhelming search feel seamless and stress-free. Thanks to Roman's expertise, I was able to secure an apartment that exceeded my expectations. I truly appreciate his dedication and would highly recommend him to anyone looking for a reliable and trustworthy real estate agent.

Hands down, this is the best realty company in Boston. If you need to buy or sell a luxury…read moreproperty, Josh at LRG is your go-to guy. Excellent service. Very professional. They made it FUN. I really enjoyed my experience at LRG. They do things differently. In the office they have beautiful art from local artists, and a great energy. I just feel good walking in there. The staff at LRG love what they do and it shows. They really know their stuff. They have exclusive listings, they are attentive. When you call them, they answer. If you email them, they respond to you VERY FAST. Thanks LRG for all you've done to me, I'm a loyal customer for life.

I worked with Samantha to find a studio on very short notice. Samantha was very professional and…read moreefficient, couldn't have asked for a better agent!

We used Eric as our realtor for a Condo purchase in Brookline. Being new to the area it was very…read morehelpful to work with someone who had such knowledge and experience in the area. From our first meeting, Eric was focused on helping us find homes that would work for us - listened to our priorities in what we were looking for in both the property itself and the transaction. He respected that since we had just moved to the area, we would be taking our time to get a feel for the neighborhoods we could see ourselves in and for the local property market. With the housing supply in Brookline being so tight - Eric would alert us as soon as a property that fit our needs came onto the market (or even a bit before) and had the connections with other local realtors to get us in before the open house. He wasn't pushy - trying to talk us into making an offer on a place we didn't love or getting us to bid beyond our comfort zone. After a few months of searching and trying - we successfully purchased a condo. Eric followed up a few times after the purchase to make sure everything was OK and that the property was 'as advertised'. In short - we couldn't recommend Eric higher.

Eric was great during the sale of my condo in Brookline. He was knowledgeable, professional and…read morevery responsive. I would highly recommended him.

Couldn't have had a better experience with Brett- he was easy & quick to communicate with. The…read morerental process in Boston can be an absolute nightmare & extremely transactional. Brett made it easy & was personable. I felt like he helped me get approved for the apartment I really wanted when I knew he could have shown it to several others & potentially started a bidding war like I've had other agents do. He measured the apartment for me & answered any q's/concerns I had (after being approved) promptly! All in all- highly recommend & I would use him again!!

Huge fan of Brett Star and his team. I rent my apartments though them because they are honest,…read morethrough and responsive. They always match me up with great people. As an owner of a small number of units, in a building where I live, it is key to have a good realtor. You will not be disappointed in Brett.

This is by far the best property management company I've dealt with. Arthur is super responsive,…read morealways has a solve, and is very friendly and great to work with. I would highly recommend anyone hire them for their association!

Arthur is the go to person for property maintenance and management. He takes care of many of our…read moreproperties and has always provided us with a top notch service. He is super responsive, quick and very proactive when problems arise. I highly recommend. Keep up the good work!

I recently hired Lynn for the sale of my condo & parking spots. And my new condo purchase. It was a…read morevery easy communicating with Lynn all three transactions went off without a hitch. I would highly recommend her .

If you have too much business to handle, then just be honest when I call and disclose that…read more Don't tell me this is something your firm might handle and have me email documents to you. If you promise a call back shortly, then call. You just wasted 10 days of my time waiting.

I am a 22 y/o female college student from BU (now graduated) and I have nothing but kudos to give…read moreto Advantage. Chris Taylor was an absolutely AMAZING agent. Anytime I had an issue, I felt completely comfortable asking him questions. During move-in (COVID era), he wore a mask, gave me a goodie bag filled with information about the place, and was nothing but friendly. Initially, I had such a tough time finding an apartment and was so worried throughout the process since it was all very last minute. Chris was so extremely helpful and sent videos upon request, gave clear communication, and was just an overall pleasure to interact with. I have nothing but good things to say!

Do not rent from these people. They will not fix any problems like rain flowing in the windows or…read moreno heat. When you move out don't expect any money back. They make stuff up like charging you for a dirty oven. It was filthy when I moved in but they took off $350 of the SD when I moved out. I guarantee they did not clean it!! Document everything and do not pay cash for anything!! Not to be trusted --Slum landlords and NASTY to deal with if you complain. Don't rent from Kelleher Family LLC.