The staff here is extremely rude, unprofessional and just straight up ghetto. The first time I went…read morehere I was immediately turned off and didn't return. I was calling the office because I needed the request for a blood panel sent to quest and they kept putting me on hold, I literally scream wait just give me a minute and they hung up on me and they then continued to send me to voicemail for over an hour. Thankfully my other doctor was able to help. These people are incredibly unprofessional which reflects poorly on the doctor. I will definitely be reporting them to the medical board.

Don't bother move on. Dr. spoke to me as if I were 10yo or 110yo. with a lecture. Told me I had a…read moreheart murmur [I don't] and arthritis [I don't] I was not there for that at all. I Came a few minutes early [lunch time] had to wait in the street. The waiting room was closed off to the office. Why I couldn't wait there. As I said move on.

Great place but scale really needs to be recalibrated it is way off. They are very very nice and…read morewelcoming.

I have been type one diabetic for almost 30 years and I have to admit I have never really "liked"…read moreany of my doctors or office staff enough to write a review BUT THIS OFFICE IS AMAZING! I have been seeing them for about a month or so and already have a new CGM and will soon have a new pump. I came in very uncontrolled and while they discussed what needs to happen they didn't fuss at me or guilt me like ALL of my other doctors have. Kristen has been ridiculously helpful and has the best most contagious attitude. I'm actually excited to go see them!

Dr. Villafranca completely transformed my health. When I first met him, I was facing kidney…read morefailure, weighed 308 pounds, and had an A1C of 12. Thanks to his expertise and care, my kidneys are now stable, my weight is 233 pounds, and my A1C is 5.7. His professionalism, compassion, and dedication gave me a second lease on life, and his staff in Pembroke Pines and Davie have been equally remarkable. I will always be grateful.

It's a shame his staff is so poorly mannered because he is an intelligent and caring practitioner…read more His staff is the ONLY reason I'm changing providers. Also it's unethical to overbook future appointments to where the patient is unable to receive their medication due to the office not having any appointments for the next 3-4 months. Is it ok for diabetic person to go without their insulin because they can't get their endocrinologist to refill their prescription due to overbooking and not being able to speak with the Dr? NO. IT'S NOT SAFE OR APPROPRIATE to make a patient go without their daily medication due to overbooked appointments, despite myself and pharmacist calling this office. The same regard should be taken for all of those that suffer from autoimmune diseases. That is a liability and borderline negligence. Terribly unprofessional and unhelpful staff on top of that matter would make anyone look into reporting this situation to the appropriate governing bodies. ***Edit: I would like to amend my original review with the fact that this office called me within 3 hours of submitting the original post/review. It's unfortunate that a negative review is what ilicits results. I would like to stress that Dr. Villa Franca is an EXCELLENT physician. However he's so good you can't get an appointment unless you don't mind waiting 3-4 months off from when you initially call. Not sure about you all, but I don't like to "sit" on health problems and don't like feeling sick. So waiting that long for an appointment with him is not ok with me. I will commend 1 person in particular from their office that took this matter very seriously and performed very professional conflict resolution via telephone. Thus, why I changed my review from 1 star to 3. All I can say is be an educated consumer and medically advocate for yourself.

Dr Dach is a brilliant physician besides being an empathetic human being. His wife is a doctor of…read morePsycology & a welcome addition to his medical practice.

I have been a patient of Dr. Dach for 5 years. He was the only doctor that understood and was able…read moreto treat my hypothyroidism and Hashimoto. In the past few months I was going thru severe hormonal imbalances while transitioning in to menopause. Dr Dach was very helpful and always available for consultation. With the proper dosage of compounded medications I can say now that I feel great and no longer tired, irritable and cranky.

Dr., Physician Assistant, staff, including the office manager are outstanding! I traveled from…read moreMiami to finally find a Dr. and office that exude quality care.

I originally got referred to a different endocrinologist but once I called them I knew I didnt want…read moreto go there. After doing some research I found this office and made my appointment. Since there was a cancellation my appointment was only 3 weeks out which was better than any other endo office too call. I am so glad I found this place. The office is really spacious and clean. The staff is really nice and the doctor is amazing. She listened to my issue and my reason for visiting her, she took her time to understand my situation and gave me hope that she can get to the bottoM of it. At the end of the day I needed one doctor willing to go above and beyond and so far she has done that. I would highly recommended her office.

While Dr. Vargas himself appears to be professional, the management of his office is an absolute…read moredisaster. I was overcharged multiple times, and the staff never took the time to verify the correct payment with my insurance. When the insurance does pay them, they keep the excess without notifying the patient--you only find out if you take the initiative to call your insurance and then chase the office for a refund. What's worse, the office manager seems completely indifferent. Despite numerous online complaints describing the same issues, nothing changes. She's dismissive, rude, and unwilling to offer real solutions. This kind of disregard for patient trust and transparency is unacceptable. Avoid this office unless you're prepared to audit every bill and advocate for yourself every step of the way

This office is not presentable at all, it looks disorganized…read more Doctor and nurse seem knowledgeable.

My husband had had problems with his sinuses. After several visits to other Doctors he stressed lol…read morehad the problem. Thank goodness we found Dr. Shapiro. He found the problem, gave us the options and helped my husband tremendously. No surgery!

Inhumane "doctor"...I went there with a lot of pain in my ear and was denied attention. I was told…read moreto make an appointment as if I could wait with the pain. The doctor didn't even bother to take a look at a patient in need. Ironically enough, there was only one person besides me in the waiting room.

Honestly one of the best doctors and practices I have ever dealt with. For starters, this is a…read moresmall practice, and they take the time to get to know their patients. As the office is small, they don't schedule a lot of patients at once, so the wait times are virtually non-existent. My family has seen him for years and he has been able to help us with all sorts of issues, yet he's not resistant to move you to a specialist if it is outside his experience/expertise. Highly recommend for anyone that needs an exceptional doctor.

My family have been patients of Dr. Rosen's for over 20 years…read more Coming from a medical family (both my parents were MDs, my best friend was an MD, my brother and son are both paramedics) I am very picky about which doctors we see. Not all doctors are alike- especially these days! Dr. Rosen has specialty training in internal medicine, pediatrics, and geriatrics. He has taken care of our family from the time our youngest was 2 years-old, and of my husband and myself from our 40s into our 60s. We came to him when our youngest was 2 years old. We had previously been using Pediatric Associates. Every visit was with a different doctor. Our daughter was in pre-school and was getting frequent colds and earaches, the doctors we were seeing wanted to put her on penicillin each time. I did not want her on antibiotics for a viral infection. Then I found Dr. Rosen. We used Tylenol and a heating pad to manage discomfort and got her through the next earache without antibiotics - she NEVER had another earache! She has only needed antibiotics twice in the last 20 years. I have Hashimoto's hypothyroidism. I had been prescribed Synthroid by my endocrinologist for years. I was taking the highest dose of anyone in my family, yet I still had symptoms: tired, cold, carpal tunnel, etc. In my late 30's I was prescribed Cytomel by a retired doctor friend of the family and was doing very well on that until he passed away and I couldn't get refills. I then went to the head of Endocrinology at the Cleveland Clinic, Weston. He took me off Cytomel and put me back on Synthroid- I ended up so miserable, exhausted, and freezing cold that I spent my lunch hour sleeping in my car with the A/C off - during the South Florida summer! So, I went to Dr. Rosen, who was already seeing my kids. Dr. Rosen worked with me to find a better alternative. He put me on Armour thyroid. I have been stable on a moderate dose about 10 years. These are just two examples of many I could relate. Bottom line: Dr Rosen takes the time to TALK to his patients. And he LISTENS. That is a rare thing to find in our medical system today. I feel so grateful to have a physician who practices medicine the way it should be practiced: he takes time to listen to his patients, he knows their history, he makes a diagnosis, and he uses his skills and experience to find the best solution to health issues. He is not following some rote protocol established by the FDA or a big medical corporation.

He is consistently late for his folllow up appointments. This is my second time sitting here for…read moreone hour after my appointment time for my child. Do not come here unless you have all day to wait the doctor's office. He needs to be respectful of his patients and parents time.

We love Dr. Serrat and Iva. My son had the best experience and excellent results. We will be…read moreforever grateful to Dr. Serrat and his team for their dedication and compassion.

I had a very disappointing experience at this location. The office smelled strongly of urine, and…read morethe overall environment felt unclean and uncomfortable. This is especially concerning for a pediatric office where children should feel safe and cared for. Unfortunately, the lack of cleanliness made me very uneasy about bringing my child here. I hope management takes action to improve the conditions of this office. Also Jazzmin was very helpful and nice

The worse office ever. They have absolutely NO scheduling system. You will need to take the entire…read moreday off because they make you wait in the lobby for over an hour and then when they call you to the room, it's ANOTHER hour minimum!!!!! No system! No care! No sense or urgency!!!! The worse. This is the DMV of pediatricians. I've complained so many times and nobody makes any changes to improve this horrendous operation