This is a great marina with excellent service by the Dockmaster Joe…read more He has a challenge dealing with boats entering for lunch without notifing him...rude people pulling into privately owned slips and then cursing at the dockmaster when told to leave. There are also boat rental people entering with no knowledge of boating or docking causing problems like hiting other boats. The regular customers who know how to handle a boat and notify the dockmaster are welcomed and assisted by a very friendly and capable dockmaster. This is a very friendly marina to come to one of three restuarants for lunch and dinner.

Awful service. Dock master was very rude, not customer service oriented and cannot handle pressure…read morewhen more than one boat is requesting a spot, affecting shops and restaurants.

From sales to service, Naples Boat Mart is fantastic. Chris Judd was wonderful throughout the…read morebuying process, and the attention to detail Sean (service) continually provides is as good as it gets. Great experience all around.

I believe that at one time this operation ran a tight ship and had a pretty good name. That is not…read morethe case anymore. I just had the kind of buying experience you hope will never happen. It started with false advertising, leading to a bait-and-switch. They advertised a Sportsman with a 2019 Yamaha 250... After we started putting the deal together, we discovered that it was really a 2018. The Garmin was advertised as a 12-inch but turns out to be a 10-inch. All the information we had led us to believe a trailer was included. At the close, we found out it was not included. We had been told that they would have the engine records for us, but at the closing they discovered there were none. The financing was bizarre....The finance guy sat there and told me that 10% was a good rate and an $800 payment was good. This after their ad in Boat Trader showed a payment around 350 as doable. After we found that was just more BS we were told "it must be your credit". Don't think so... our credit at that time was over 800. There's more but just know these guys give used car salesmen a bad name.

No longer Walkers, new owners. Prices all went up 50%. Missing what I consider essential for a day…read moreon water like live shrimp for bait.

Very pretty views love to walk near the marina love to look at the boats going in and coming outread more

We used freedom bait club out of this marina while at our house in Marco island. It was great only…read moregot a boat for sunset but they were super nice and helped us get mom in and out of boat. Gave us great directions on where to go and also made it super easy. Hard to get a reciprocal Reso but one in no problem. Will be back!!

If you are coming from the Florida east coast and your last name is something like Perez or Lopez ,…read more(0r Washington or Jackson if you know what i mean)don't bother calling. If you still want to venture , don't get tricked into the big red boat. It's the worst of the old fleet of boats . Wires are sticking out , the gauges don't work and don't even bother with the stereo. Make sure you clarify the terms on the fuel deposit. The contract reads a deposit is due but when you return the boat , you will get no refund ... Maybe that had something to do with the fact that the gauges don't work... There are plenty of other places nearby to rent boats . Maybe a little more expensive , But then again you Get what you pay for a sí le arnés in this place. Happy boating

Best boats, Best service…read more The Stahl family runs a tight top notch operation. Can not recommend enough. Will continue to use them for service from here on out.

shopped through all of the dealerships on Marco island. what we found in MYS was a caring family…read morebusiness, built and ran with me and my family's experience in mind. Midwest nice in Southwest Florida. They have the Islands top professionals needed. From sales to customer service and after care they will answer the phone and get you taken care of.

What a turnaround Jeremy has been able to do t there. The service was superb! Dealing with Ron is…read moreexcellent! The communication with both him and his tech who came out to my boat was amazing. I would love to hire them to come to my office and see if they can turn that around. I am very impressed with the quality of the service and I would highly recommend them to my friends and colleagues

Longtime Customer - Extremely Disappointed with Declining Service…read more I've been a loyal customer of The Boat House for years and have purchased multiple boats from them--always on the promise from management that I'd be taken care of when it came to service and support. Unfortunately, that promise has been completely broken, and the quality of their service department has only gone downhill. Most recently, I brought my boat in for what should have been a simple repair. I was told it would be ready in a week or two, but nearly a month passed with no communication. I had to call repeatedly just to get updates, and every time I spoke with someone, the story changed--parts were ordered, then backordered; the boat was being worked on, then suddenly it wasn't. There was zero consistency and even less transparency. When I finally got the boat back, I was shocked at the condition it was returned in. It was filthy--greasy handprints on the seats, dirty footprints all over the deck, and it clearly hadn't been cleaned or cared for at all. I brought this up with the service department, and all I got was a casual "sorry," with no offer to fix it or make things right. To make matters worse, the original issue I brought the boat in for still wasn't fully resolved--and now there was a new issue that wasn't there before. Again, no urgency, no accountability, and no effort to deliver the kind of service they promise when selling boats. After spending millions of dollars with The Boat House over the years, this experience makes it painfully clear that customer loyalty means nothing to them. I will not be buying another boat from them again, and I strongly recommend that others look elsewhere if they expect any level of professionalism or long-term support.

I rented 2 Mokes and a new 6 passenger golf cart when my family came into town. The owner Jim made…read moresure that we were taken care of from the minute I made the reservation. He gives you his personal phone number if you have any questions. I highly recommend checking Moke America Naples out if you want to explore downtown Naples or even to drive around your community!! Total attention getter!!! My family still talks about them! It was the highlight of their stay, booking again in December.

I just received my shiny new Moke, and I love it! ... It's a blast to drive and perfect for trips…read moreto the beach. Sand is no longer a problem; I just do a very quick vacuuming. No hassle with sand stuck in carpet. Anything heavier can be dealt with by using a garden hose..... Jim, the proprietor of Naples Moke is a pleasure to deal with, an absolute gem.

Wow…read more Stopped for gas. My last stop of a 2300 mile trip. They didn't answer in the radio so I called on the phone to let them know I was coming in the front door with a pretty good headwind. A girl verified they indeed had fuel and hung up. Got to the dock and tied up, no one in sight. I start filling one tank and the pump is barely pumping. Stopped, gave it time to prime (half a dozen times) but couldn't get it to pump. Still no one around. Get back off the boat and go find a worker to help. She said she would be right out and I returned to my vessel. A few minutes later she approached my boat dragging a different fuel hose. She stops 5' short of my stern, extends her arm out and shoulder height and pulled the trigger to FULL. Aiming ahead of herself onto their floating dock she exclaims that this one working better. As gas is now splattering all over me, my boat, and their dock I was in awe when she handed me the nozzle and walked back towards the office. Sad to see just how bad society has completely lost respect for our environment. I totally blame management for the lack of proper training and employing people that have no business working there. It used to be a real job, a fuel dock worker. Now we let any warm body willing to work for minimum wages.

This is the greatest place. Gas, shrimp, friendly service, and beer on tap. Every time I fill…read moreup, it takes an hour hour because I sit on the dock and chill. One of Marco Islands best