i recommended dees to a family member and was very happy with the haircut and how the dog was loose…read morearound other dogs even she was happy and she panics with thunderstorms I was disappointed that when they picked up the dog her collar was sent home with another dog. I don't understand that happens.

I was very impressed with the staff's response. I had called and left a message and responded…read morewithin a couple of hours and we were able to set an appointment. Unfortunately, I've had to cancel that appointment, but I look forward to seeing them in the future. The reason I wanted to leave this review is because so many people will never call you back. Not only did they call me back. They were extremely polite and they did everything they could to work my pet in. That's the way business should be done. Thank you very much for being so professional, and responsive.

We discovered Critter Cafe on Marco Island about 3 years ago and have boarded our two pups there…read moreany time we need to travel without them. Great friendly owners and staff take extra sweet care of our boys, and we are very particular about them as I'm sure most pet people are. It's small and personal, with a nice indoor play area plus a nice retail selection of food, toys and more. Our boys are always happy and seem to really enjoy their stay there. I would definitely recommend Critter Cafe!

Caring Staff.... & I'm fussy as most of us are with our babies. Nancy, the owner, answers all my…read morequestions thoroughly. I've met the dedicated people that work here ( small handful) which is nice and they all are super sweet toward my pup. I own a dachshund and I get very nervous about how he should be picked up & held due to their prevalent back issues that can occur. I made it clear to them and they didn't brush me off which was a big plus. I feel my pup is loved & safe and getting lots of free play when he is there. It is not a huge f place But the two areas they have for daycare are more than sufficient for the pups to play comfortably & get their energy out. My Radar loves it & comes home ready to rest. They also have a little yard so the pups get outside as well as inside play a few times a day. If you're looking for a smaller intimate place where your dog will be loved and cared for this is the place. The employees have been there a long time. Added plus, they have lots of dog supplies there when u walk in as well... leashes, harnesses dog toys, dog food, etc.

I'll drop my dog off for a bath and brush and she's a big golden retriever. They texted me 30…read moreminutes later and said that she was ready. And when I picked her up she wasn't even the least bit damp all they did was brush her a little bit and spray some perfume on her and told me that they bathed her. I I've been there before and I've always tipped them extremely well and I am really angry that they took advantage like that.

I took my 10 month old Sheepadoodle in to get a quick cut. The groomer convinced me she has cut…read moredoodles before. After 7 hours I went to store to see what was taking so long. I saw 3 people holding her down. The groomer tried to tell me here face was matted so they had to shave here face. She was not. She has been groomed many times by our groomer in Green Ohio and my dog Rosie loves them. I took her to my Green groomer today and she showed signs of being traumatized because of her last grooming visit to Petsense on Marco Island. My Green Family Pet Groomer assured me she would never treat or groom a dog like Petsense. Thankfully my Green Ohio Groomer was able to help my dog look better, but it will still take a couple months for her to look like a Sheepadoodle, not a poodle. PLEASE DON'T TAKE YOUR DOG to the Petsense Groomer on Marco Island.

Great doggy dr and team. They are caring. Great with pets and very caring. Lucky to have them.read more

I've been there a few times with my new kitten Dee Dee. She had a respiratory infaction , and they…read morejust gave her some medicine and a vaccine , and hopefully that'll work. The Staff there is amazing! Everyone from the girls at the front desk to the veterinary assistance and to the veterinarians are kind knowledgeable , helpful calming , the best!

I was initially very pleased with Furry Land Mobile Dog Grooming. I used them once, was happy with…read morethe service, and scheduled my next appointment for two months later. My appointment was scheduled for Monday at 9:00 AM. However, on Thursday, I received an email stating that my appointment had been successfully rescheduled to a different time. The problem was that I never requested a reschedule. If Furry Land needed to change my appointment, I would have expected a phone call to discuss available options rather than receiving an automated notification that the appointment had already been moved. The new appointment time did not work for me, so I called to discuss the situation. Unfortunately, I reached an answering service. They said they would contact the franchise owner and have someone call me back. Later, I received a call from a woman who identified herself as the manager. When I explained my concern, she repeatedly told me that she had not rescheduled the appointment and that "the system" had done it. While that may have been true, it completely missed the point of my concern. My issue was not who or what changed the appointment--it was that the appointment was changed without my knowledge, approval, or input. Rather than acknowledging that frustration or offering a solution, the conversation kept returning to the fact that the system made the change. At that point, I realized we were not going to reach an understanding, so I asked that my appointment be canceled and decided to find another mobile groomer. I made one phone call and secured an appointment with another groomer for the very next day. The grooming service itself was good, which makes this experience disappointing. Customer service and communication matter just as much as the quality of the grooming, and unfortunately, this experience fell short of my expectations.

Most expensive grooming I've ever experienced. I'm new to the area. I noticed the day after my dogs…read moregrooming that they didn't trim out the hairs between his pads. I called the company and was told that is a service I need to ask for. I have never had to ask for that ever! I'd also be charged for them to come back out and fix it. Will never use them again and was told on the phone " sorry you feel that way"

Friendly, knowledgeable staff. Clean. ComPETitive pricing. I have brought my dog in 2-3 times so…read morefar and was pleased with the results. I will be back soon!

We had a scheduled appointment, we show up on time, we liked the groomer, and tipped her well. The…read moreowner who acts like a drill sergeant and repeats herself constantly saying "I'm the owner" Will not let you speak to your groomer! This a a huge problem and concern for us, as the owner is NOT cutting my dog, therefore i personally want to speak to my groomer ! We don't just drop and run and we want direct communication with our groomer! Not through the owner! We were told to leave by the "owner" so we did just that! I would tell folks beware

Doesn't call back. Says she isn't taking anymore clients after making an appt. Does not seem to…read moreknow what she is doing.

Heather did a great job with my pup! I would definitely recommend her services! I already scheduled…read morefor my other two puppies. Thanks Heather for your prompt and professional service. Scooter thanks you as well!! Lol

Beware for the health of your dog ... I stopped in at Pet Supermart yesterday. First thing notice…read morewas bugs crawling on shelves where bagged dog food was stored. New I checked out the dog treats and it was even worse. Right next to check out counter was display selling dog bones clearly covered with mold. I lifted up "hide alternative roll" on opposite side of display and a huge spider was in the bin along with bugs and what looked like rodent feces. Mentioned to staff who asked no questions about but only commented "yeah they don't have preservatives". Normally not one to write a review BUT this is totally unacceptable for a pet store to show such lack of care for pets. I can only imagine how they maintain what consumers can't see.

My first visit here and I rarely need anything from pet stores but I wanted to just come check it…read moreout, this place is really neat. Super clean and organized with friendly staff. I got my dog a bone.

This Petsmart is in a good location, but the store is smaller than the one on Pine. Parking is good…read moreand they have a decent selection of pet foods and supplies. The staff is helpful, but on a recent shopping trip, after loading up the cart, I expected to be rung up quickly. Unfortunately, the employee at the register didn't discount several sale items that I had purchased. Not wanting to lose money, I pointed this out to the employee and he rang everything up again. This store is about average for Petsmart, no complaints, although they could spend more time training their employees. I haven't used the grooming service here, so I can't speak about that. This store looks clean and I was greeted when walking in. Even though checking out took awhile, it's not a bad experience to shop here. Prices and selection are much better than the grocery store. My pets appreciate the variety of foods that a specialty store can offer. Petsmart is a store that I'll always shop at.

We schedule an appointment for grooming and had to wait four weeks. When we brought our 10 pound…read morePomeranian in the dog groomer refused to groom him. She said that he was a biter. Our dog is missing 11 teeth and has never bitten anyone. He's groomed at the Pine Ridge PetSmart, and at two locations in New York. None of them have had any problems with him. In fact they say he's a sweet dog. The employees, the groomers and the manager of the store were all very rude and difficult to work with. We called corporate to register a formal complaint. They told us they would get back to us within 24 hours, but never returned our calls so apparently corporate is also not concerned with customer service. Do not bring your dog to this location. The groomers are nasty and they don't treat the dogs well