Terrible service absolute waste of pizza that I came out burnt this place is terrible and two overpriced. There was rats on the floor.

I went on this location on April 1, 2026, Wednesday. I highly recommend this Marco's Pizza location to my family and friends. Genevieve and her cook/staff are amazing, very professional, friendly and most of all excellent customer service! Thank you Genevieve and entire team! The Pizza and Cheezybreads was so fresh and delicious. Great job Cook! Sorry I didn't get the cooks name. I just wanted to thank you for your prompt service and customer service. Customer service is very important and I recognize you your store for your knowledge and professionalism. I will be ordering food/pizza from your store again. read more

I requested a pizza with all the toppings present in the photo including the ones on the second pizza but I wanted 1 medium pizza and cheezy bread. read more

Marco's Pizza - I requested 1 medium pizza with green peppers and all the other toppings present with a side of cheesy bread. - Pizza Near Me - Twinsburg, Ohio

Horrible. Pizza never made, waited 15 minutes at counter, still not made. Left.. They had a kid maybe 15 years old, running thr counter. He tried. Nobody helped. Manager just stood there, hiding in back on a Friday evening during rush time. No interaction with customers, just ignoring the line up front. Disgusting. read more

Staff is wonderful very eager to please and fast service A+ but quality of pizza flour could use improvement . That is on on Marco's

Ordered from Bedford for delivery at 5.40, with time promised at 6.10. By 7 was calling. Placed on hold for 40 minutes with 3 hang-ups. At 8 pm our landlord knocked on our door and said it was delivered to the back of the building. No call from the delivery driver, pizza was cold with a fly crawling on it so we had to throw it out. Want a refund for this. read more

Best pizza I e had since moving to Ohio in 2019. The crust, the sauce and the toppings are all delicious. In fact the sauce is some of the best I've ever tried. All in all the flavor and texture of the crust makes this a pizza not to be missed. read more

Straight garbage- gave the delivery guy the wrong pizza and then delivered a doughy uncooked mess. Avoid this at all costs. Mgmt couldnt care less.. for the cost i expect better. read more

Marco's Pizza - Under done pizza - Pizza Near Me - Twinsburg, Ohio

Cheese bread, was Luke warm,no dipping sauce,wings forgot the buffalo sauce, meatball sub was very messy and not cut in half.

I order here probably twice a month and they never disappoint! The pizza is always made well, and quickly. The staff is also very friendly. Today I picked up my pizza with my 2yo, and one of the employees brought my pizza to my car for me, which I was really thankful for. Great pizza with even better employees. Thank you, Marco's! read more

Marco's Pizza - Pizza! - Pizza Near Me - Twinsburg, Ohio

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Called this afternoon (2:00) to pick up order at 5:30. Got there at 5:30 and there were a few people waiting for there pizzas also. Long story short. Not ready at 5:30. Went back at 6:00 still not ready, haven't even started it yet. I cancelled the order and went to Theresa's in Aurora. By the time I got there my pizza was ready. read more

I called to order a sheet pizza and wings for tomorrow (Twinsburg) and the young lady who answered says they can "take the order" but can't promise that I can "get the order" anywhere near the time because they might be busy? And other people may need their pizzas first . I explained I am first, giving you 30 hours of notice to in fact. Now that is pretty confusing since the whole point of ordering and reserving is to get your food first ? This is like a Seinfeld episode about the reservations. Despite being impressed with the CEO from an old undercover boss episode .. but now they have lost my business. Sorry! It doesn't work this way. Also 15 year olds answering phones may not be the way to run your business my CEO or train them well -. No apology no empathy. read more

We're brand new to the area, we're trying to get food and all the other places are closed, and they CANCEL the order on us. Unbelievable. Talk about leaving a bad taste in your mouth. Lost a loyal Marco's customer before we could even get pizza from this store. read more

Maybe it's just nostalgia since I had Marco's growing up, but the pizza is always good. The service? Hmm well, now, uh, so, yea, eh, I get it that you don't get the top percentile of people wanting to throw pizza around. I'm pretty sure I got delivery once and got my credit card information stolen. Hey, probably happens all the time. So I only do pickup. It's close, and they are always on time. One time they did mess up my late night order, and I had to wait but they offered me the error for free, so that's worth it. Pepperoni, banana pepper, and jalapeño is the way to go. Standard crust. Get the dippers for the crust. Ok so it's not Angelo's or Map Room, but those have 5 stars from me. read more

Marcos is basically the only late night food delivery option out here, so it usually hits the spot when you're hungry and just need food to show up in front of you that you can cram down your gullet as quickly as possible to make up for not eating lunch and dinner. The trick is to order the square pizza gussied up with all the extra crust topper stuff and then dip it in some jalapeño ranch. Foods consistently hot and delivered quick by nice employees--- but if we're scoring one bite everyone knows the rules the Marcos brand is about a 3.8/10. The pizza sauce is flavorless, the crust is fluffy and chewy blob of heavy dough, cheese is usually just congealed mess. Staff is really all great though, especially considering I'm the jerk who orders delivery at 9:45 when they close at 11 I've always been happy with delivery time and food temp. read more

I live close and have ordered often. Today their web page and app are both down for orders. I called and have been on hold in the phone cue for 20 minutes and I am giving up. Hearing that recording over and over saying if you order from marco's pizza.com there is no waiting!! read more

Ordered two pizzas, and two boxes of wings yesterday. the one pizza had none of the toppings we ordered, and the wings were not even covered in sauce (bbq and Buffalo). We used to order from this Marcos all the time but it has gone down hill BADLY. Sadly, I think this location has seen better days. read more

2-27-2020slow slow slow. I'll finish this review when I can relax. 2-28-2020 By far the worst experience. Food ordered through the Marcos app at 520 and was told pick up will be ready at 552. Having worked at a pizza shop for 3 years I know " things" happen. I arrived at 551 and was greeted by a confused young man. He checked on my order and said it will be a few minutes. The store was busy and there were a lot of messed up orders. At 600 I saw an item that appeared to be part of my order placed on the heat rack with two other items. I had a total of four items. At 616 I was able to get the attention of another worker who looked into my order and said it would be 5 more minutes. If I hadn't paid by the app prior to arriving I would have walked out. 11 minutes later I saw the three it's I suspected to be mine come down with my forth item and walked to me. I was told the charges would be removed and I was not charged for the order. In my 35 minutes in the store I saw four pick up orders botched not like mine but botched no less and three delivery orders wrong or over due. I will not be returning to this store and IF I return to Marcos I will drive the 20 to another store. If the review is confusing let me summarize:Horrible read more

Waited 25 min on hold to order a pizza and then was hung up on. Then ordered online, went to pickup and they didnt have my order. The associate and manager were not apologetic and seemed very overwhelmed. Never will I order from here again. read more

Horrible service. Placed two orders over the last couple weeks. The first was for a delivery. After calling multiple times in regard to where the order was, it came an hour late and then they took it back after I asked for a refund. It took 3 calls to actually get the refund. The second order I placed for pick-up and it was done 27 minutes after it was supposed to be and I wasn't offered any type of credit or refund. Will not do business here again. read more

This place is horrible. I've had multiple bad experiences with this Marcos(Our food was delivered to the wrong house, multiple order screw ups, etc.) location in the past but this one takes the cake. We ordered a (roughly) $10 salad with our meal and as we were making plates we noticed what looked to be a fly wing in the salad (1st Pic) As we went deeper into the salad container we noticed a whole 1" fly in the salad.(2nd Pic). So we called the store and the store manager (in a very monotonous voice) repeatedly offeres $8 credit for a salad we spent. We are now in the process of reporting our experience to corporate but as far as we're concerned, we're never spending another penny at Twinsburg Marcos again and neither should you. read more

Marco's Pizza - An entire fly in a Marcos salad - Pizza Near Me - Twinsburg, Ohio

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Ordered a pizza sub and wings Friday. The pizza was the worst i ever had in my life. over half was doug. the cheese and toppings were in the center of a large. the dough was over half of the pizza, no toppings or sauce. will never buy there again. read more

Absolutely horrible. Will not be back. We are in a health crisis with COVID-19 and Marcos is doing nothing to protect its customers. Very dirty store. No employees wearing masks or gloves. Order tracking stated my order was ready however when I arrived at the store it was not. To top it all off my order was made incorrectly. I do not recommend this place to anyone. read more

This is the worst place to EVER order pizza from. Every time I call to place an order a young lady answers the phone and leaves me on hold. I sit on hold so long I hang up and call back. I am then placed on hold again. This has happened to me at least 6 different times. I will NEVER order food from this place again. read more

WE LOVE MARCOS! we always order Marcos for parties and it's super cheap and really good! we live a few minutes away from there and each time it has been very good. they have a $5 deal and it's so good! read more

Young lady at register looks around and doesn't answer the phone. I was in the phone calling up there I get there phone is still ringing while I was calling in front of her worst service ever ! I was ordering the pizza at the store to have it delivered to my house gets to my house and it's not even the right pizza. Can't even call back to get a refund because nobody is answering read more

I called and was listening to a msg for 15 minutes. No one ever answered. I Hung up and ordered on line. Asked for delivery for 1 1/2 hours later so they had plenty of time. 1 1/2 hours later the site said it was still being prepped. I called the store and was on hold again for 10 minutes. I finally drove to the store. I went inside and and was told that it just left the store. This was now 1 hour and 50 minutes after I ordered the food. I told them that I would not accept the order when it showed up and asked for the mgrs name so I could complain to the corp office. She said she would not give me her name and walked away. The order came to my house 26 minutes later. We told the driver no thanks. The sad part it that we love your food. My daughter used to work there years ago. The old mgr, Kim, was great. The worse part was I asked why they never answered the phone and they told me they had turned them off. what a way to run a business. I will be posting this story on all the review sites that I can. Nobody should have to go through this mess. Sad. By the way, the mgr was April. Another employee called her by name read more

Ehh it's decent, not the best but not the worst. Get the sheet pizzas. They taste much better than the actual pies.

First time ordering here! EXTREMELY poor customer service. Tried to order pizza and was put on hold 4 times...while giving personal credit card information. When I asked why, employee became very rude and shut me down. Called back for manager and was told they cannot give out "personal information?" I will not be recommending this establishment to anyone. read more

This location needs to be closed down immediately until they are properly staffed and can handle a day to day operation. They all need to go through a customer service course making sure that they truly understand the business and that they are there to provide a service to people that are paying their salary and keeping them in business. It is THE worst I have EVER encountered. Whoever the owner is, needs to come in and clean house. read more

If I could give less than 1 star I would. I ordered 2 pizzas and a salad on a Tuesday evening and was quoted a 45min delivery time. After waiting 1hr 15mins I called to see where it was. Apparently the driver was on his way. Over 2hrs later we received our pizza, which was stone cold... If you're really that busy, call your customers! We put a phone number on there for a reason!! What a disappointing experience. We won't be returning read more

Pizza may be good, but delivery times are TERRIBLE!! Was told pizza would come in 35 to 40 minutes...1 hour and 20 minutes later STILL no pizza. Makes absolutely no sense for a Tuesday evening! read more

I will preface by saying this store is within a mile of my house and I like the pizza. I refuse to waste another penny here. This would be the second time I've had to walk out 45 minutes after the time they told me to be there and they hadn't even started our order. I can't even blame the staff, it lies on management. I wouldn't add their number to your phone they won't be there much longer. read more