PLEASE PLEASE PLEASE....TAKE THESE REVIEWS SERIOUSLY!!! Sonny O. hit the nail right on the head. This man, Dr. Marcus is absolutely in the wrong business. First...an overt sense of superiority and abject disinterest exudes from every pore of this mans flesh. His body language, his tone, his attitude...horrendous. It actually disturbs me to think that such a man is in a position to impact the lives of the vulnerable. Second, I also had several sessions with one of his therapists, a man who seemed to be quite caring and good at his job. However, I found myself questioning him on both accounts when, after weeks of calling to schedule our next appt and receiving no response, I contacted the front desk and was informed that he had retired and moved out of state. he retired, between appointments with us, without so much as a phone call to say goodbye, much less providing any sort of meaningful closure or referral to maintain continuity of care for a family in absolute CRISIS. When I (incredulously) asked why his outgoing voice mail message still not only plays when you call, but also gives no indication that he is no longer even in this state, I was told that there must have been some kind of "glitch" and they would "check into that." I said "this is not possible! This man told my son at our last appt. that he was going to bring something in from home to show him, that was only a few weeks ago!! How could he just LEAVE between appts??" I was told that " a letter" went out to his patients but, again, some kind of "glitch" occurred and not everyone "received it" There was absolutely no compassion conveyed, nor did I sense that they grasped the seriousness of the situation, in terms of how a mental health patient might feel upon finding out that their provider had moved out of state in the middle of treating them. It was like an episode of the Twilight Zone to tell the truth. Add to this, the fact that this therapist was fully aware that our previous therapist (at another practice) had abruptly resigned his position, mid treatment, due to an urgent family matter of his own, and the picture becomes infinitely more disturbing.
One would think that mental health "professionals" would know better. But apparently this is not the case. I will add that this man did come back in, from out of state, to meet with my son and I, for a single session during which time he did give us a few referrals to other therapists, but Im sorry to say thats just too little, too late. I will also add that our insurance company didnt cover one of our last sessions with him, leaving a balance owed on our part. When the insurance company continued to deny the claim after receiving the requested verification info from the office, the office manager sent me a bill with a threat to send me to collections in bold red marker at the bottom. Apparently no "glitches" in their system for receiving payment.
Finally, while I cant deny that we had all sorts of issues prior to the misfortune of putting our faith in this practice, and I cant blame this practice or anyone in it for the fact that my son nearly succeeded in killing himself recently, I find myself wondering, had just ONE of these people done their job as they should have, as they ADVERTISE that they will, how might this outcome have been different??
PLEASE, seek help elsewhere. read more
