Terrible "bedside manner" from the front desk "Debbie". When a family member has serious concerns regarding a patient she was very quick to completely SHUT ME OFF. Thankfully my family member was not suicidal because Debbie never once cared to ask my concern NOT ONCE!!. She was able to escalate the conversation negatively and made me feel as though I was a serious problem for her. I Would never seek help here clearly they do not care about their patients. Im writing this in hopes for some protocol and training. What if suicide was a concern???? NOT OK read more

Mary Louis has helped me in many ways. Grateful for flexibility of appointments. This business is clean and nice inside. Cozy location

Susan Wilkinson is a loose cannon whom should be avoided at all costs. Not only is she a bigot, but is bitter that Trump won the election. She made 1/2 of my appointments about her hatred for Trump, rather than addressing myself. Her appointments are few and far between, if that. MAKE HEALTHCARE GREAT AGAIN!!! I will continue to spread my message far and wide. Perhaps Susan needs to Go back to "Nursing School" and relearn how to treat patients. Maybe the next patient will be lucky; Susan: educate yourself on what "medication management" is about. Perhaps you might gain insight and even "empathy" for the affected patients. The attempted allegations you spewed about myself other evening with two witnesses present, were fragmented and disconnected at best. Clearly you need a special class on how to speak rationally and logically. Unfortunately, Susan couldn't confront me one on one and needed a secretary present. After 2.5 years, ms Wilkinson refused to address me by my name and stated she "didn't care" what my name was multiple times. This was witnessed by the staff who refused to correct her. I was humiliated and crying while she insisted on addressing me by the incorrect name (another violation) Ms Wilkinson revolved my time and prior appointments on her phone showing updates as her "friends" daughter was overdosing while vented and on life support. She continued to look at her phone while barely addressing me. I was forced to be admitted to an emergency room doctor due to her incompetence and communication and medication mismanagement. Just beware, prior to committing / confiding your business to ANYONE in the practice, beware the staff will speak ill of you once you walk out the door. Susan is not an MD therefore is incapable of understanding medicine or the effects it has on patients. She prescribed the WRONG DOSE of lexapro at my final appointment. Ms Wilkinson needs to be evaluated for mental stability and anger issues to continue in her specialty. I'm scared for myself and all of the other patients who are suffering from Susan's lack of care. She has made false documentations in my chart that are skewed and inaccurate. Susan WILL NOT allow you access your own records without $100 fee. I believe this is illegal and violates patient's rights. Educate yourself https://www.hhs.gov/hipaa/for-individuals/guidance-materials-for-consumers/index.html See below for her interaction with another patient. read more

It has only been 8 months since I first wrote this review however I think it's important that I add this information. My situation has changed since I wrote the review. I've moved to NJ and I'm living and caring for my two sick & elderly parents. I continue to see both Christine and Lefty as often as I can. Christine checks up on me through text. It seems like just when I am at the end of my rope Christine will send a "hi how you doing" text. Lefty makes sure I get my prescriptions on time in New Jersey! My life situation is the most stressful it has ever been so I am lucky that Waltham Behavioral has been there for me. They take a real personal interest in their patients. Believe me if they were not the best in the business I would not make the six hour drive every month to see them. read more

I have been with Lefty since I began college. I cannot thank her enough for her help. She is so kind, takes time to listen to you, and really cares about your well being! I told her yesterday how happy I've been feeling, and to say that feels so good. She is a cheerleader for everyone to help improve their quality of life! Plus, her staff is always awesome and so accommodating! All around, I am so thankful to be with WBH. They've taken such great care of me! read more

I have been a patient here for 2 years after spending 7 years at another provider. Lefty got me feeling great within a month, (I was very depressed), I can't say enough about WBH, the staff is very helpful, I highly recommend WBH, you won't be disappointed. read more

If you are looking for a traditional Psychiatry practice, this is not the place. This 'practice' is more like a hot-desk for area practitioners. There are no MD's there but there are capable Nurse Practitioners. My guy was super nice and somewhat helpful. However, he only works there a few Saturday's and a few nights a month. There is no way to get in touch with him via email nor phone. In fact, no one "covers" the practice when they are closed. They also have a policy which charges patients $25 for refills if you do not book your appointments 3 months in advance. I have never heard of such a thing. The office is decent, but smells of cigarette smoke all the time. If you are in a bind, go there. But just know its not like a traditional medical practice. read more

Susan Wilkinson has changed my life in finally diagnosing my behavioral issues that had gone untreated for years till I was referred to her. I find her extremely professional, unique ability to give you 100% of her attention before advising me on how to deal with my issues. I was shocked reading Xxxx X. review of Susan since I have never found her political nor discuss anything political. Discussing this review with several other friends who have seen Susan Wilkerson, we all came to the same conclusion that a competitor must have written it. Thank you Susan for being the best in your field and especially taking so much of your time caring for me. read more

I am a believer when it comes to reviews. Well i can't express my gratitude to this group of professionals. I was on the verge of not believing in myself any more and Lefty charged it all for me. I feel very comfortable discussing my personal info with the front desk. The front desk staff are professional and very understanding as well. I highly recommend this office to anyone looking to better their health. read more

worst experience i have had. after a 'provider' made it clear she does not want nor understand disabled patients and i requested a transfer, a woman who refused to give her name from the office called up and screamed at me. therapy is not their priority. you will feel disconnected and bewildered. run or roll away from this place. read more

First let me say I only started going to Waltham Behavioral Health because my health insurance changed, and my provider, whom I was happy with, did not take my insurance, and I would have had to pay a large deductible. What a mistake I have regretted since. I am not a happy camper. I have had the worst Mental Health Provider in my 34 years of seeking treatment. DO NOT see Mary Barbato for existing medication management, if you have long term, SERIOUS mental health conditions. Unless you want to be told to take warm baths, drink herbal tea, and buy an exercise bike because your not tired enough. Rather than help me over the last 2&1/2 years with her, she has destroyed my life, and made my problems worse. She discontinues your medication without your consent or agreement, to fulfill her own agenda and personal beliefs. She has no regard for the patients symptoms, or life trauma or current difficulties. I intimately know my own body and brain, and what works for me. She took me off my existing Ambien almost a year ago and now is taking me off Ativan. She says they're not good for your brain, they cause dementia. Really???? Doesn't NOT SLEEPING for 5-6 nights in a row for weeks, months, years, cause dementia as well? I feel that should be MY CHOICE to discontinue medications. I am informed of the side effects, just like any medication you receive from a doctor. Again, she is pushing HER BELIEFS and holistic crap. What good does it do now, right now, in my life, if I cannot even function day to day. I have a family to take care of. I need sleep. As far as I am concerned, she has ruined my life and I have become so depressed, I don't know if I'll ever recover. I think Ms. Mary Barbato needs treatment herself for Attention Deficit Disorder and hearing impairment. I do not feel that she listens at all, and does not care about your symptoms. She is very scattered, all over the place when you are talking to her, and she constantly interrupts you when your talking. I have been looking elsewhere for a provider for over a year, but because of COVID-19, I have not been successful, until now. When I started there in December of 2019 at Waltham Behavioral Health, the secretary told me, "Oh you'll love Mary, she's great". I did not have a choice who I started with, and if I knew she was "holistic", I would have looked for other options. I think they should inform you of that. If you are looking for someone to prescribe you an exercise bike, herbal tea, warm baths, etc. to help you with your problems. Then, she is the one for you. I can't even believe, she said that to me, after all that I have told her! Believe me, over 34 years, I have tried everything under the sun to sleep and help my anxiety. If you have serious long term issues like me, I do not recommend her. I just might seek legal action, I am so angry, how my conditions have been mishandled. I just want to help anyone, who might read this, to be informed about Mary Barbato and her practices. She is not going to get away with her complete mishandling of my conditions. In addition, I would like to add, that he secretary, Debbie, is extremely unpleasant. I had a minor incident with her 2 years ago, over a pre-authorization request, and she has had an attitude and been rude to me ever since, despite being very polite myself. VERY UNPROFESSIONAL! This is suppose to be a mental health facility where you go to for help. I would rather leave a message , than deal with her. Not very welcoming at all. If one doesn't like their job, maybe you need a change. Me, the patient, is paying your SALARY! And I will tell Mary Barbato where she can put her $300 per session she charges my insurance! She won't be getting that from me anymore. I ABSOLUTELY, DO NOT RECOMMEND WALTHAM BEHAVIORAL HEALTH! read more

I have been seeing Susan Wilkinson for a little over 2 years for psychiatric needs. She has always been hospitable and very flexible with time. She has been a great help to me with trying new meds and for weaning off others. I will continue to see Susan for as long as she is in practice at WBH. Most other practitioners are very pleasant and personable. read more

I have had a wonderful relationship with Waltham Behavioral Health for years! The women in reception are always warm and welcoming, as are all of the counselors. Susan W. in particular is kind, compassionate, and always professional. I am confident in giving Waltham Behavioral Health my highest recommendation. If you, or someone you care about, is in need of help and support, Waltham Behavioral Health is one of the BEST! read more