So even though the physician that I worked with is fantastic, the staff not so much. Just make sure…read morethat if you have insurance, then you bring the extra car so they can scan it because no one can even key in a card. Take it to the phone. Take a picture of it. Do anything else you have to come in? You have to give them the insurance card and they have to be able to read it and have to be able to scan it anything outside of that totally complicated. No one wants to help. It's literally a mill coming in and out. I have now been without medication, life-saving medication for about a week and a half simple because my counter is locked because no one can take my information over the phone nor can they key in information without them having a magical little card in their possession. This is really upsetting. Now I have to go find another primary care physician. Don't come here, do not bother.

Last spring, I tested positive for Covid at an urgent care facility on a Friday. I was dehydrated…read moreand was sent me to an ER for fluids; I still wasn't seen after 4 hours. I checked my labs myself on My Chart, (retired nurse), discussed it with my son, and went home. I called Westgate Family Physicians on Monday; they had no appointments, so had me leave a message for Dr. Meetze's nurse. She called right back and told me to be there at 9AM in the morning. I had lost 11 pounds, was seen and examined by my doctor, and was started on IV fluids, all by 9:15. I was so dehydrated, it took 4 sticks, but they got the IV in. I was never so happy to get an IV. They care about their patients and act quickly in an emergency. When my husband died in hospice with end stage Parkinson's, I dropped by the office with his obituary, and the office sent me a sympathy card, signed by the staff, including sweet note from his doctor. My current rating of this office is a 5.