I do not want to return to this clinic. The doctor seems more focused on profit than patient care, the equipment is outdated--I'm not exaggerating, the ultrasound machine looks like it could be from my grandmother's era. The doctor does not listen to my concerns. I gave it a second chance, thinking maybe they were just busy the first time, but my feedback was still ignored. The front desk staff are even worse--every appointment requires waiting over an hour, and their attitude is rude and unprofessional. I am fed up. If it were possible, I would give a negative rating beyond zero. read more

Since my first visit on 09/10, they've failed to submit my claim to insurance despite multiple calls and repeated assurances. It's now 10/28, and my insurance company still shows no record of the claim, affecting my max-out-of-pocket benefits. The office is unresponsive, and there's no transparency in billing--patients are charged upfront, yet provided only with handwritten receipts that lack itemized details or insurance codes. The wait times in the clinic are extremely long, and there's almost no privacy; I overheard the front desk discussing each patient's name, condition, and other personal details. Communication with the doctor was challenging and unprofessional, creating an impression of poor competency, and the doctor could not be reached during critical times. Additionally, the doctor lacked basic empathy and the ability to reassure patients. The billing system is chaotic, with no transparency or clear breakdown of charges. Overall, the experience was extremely unpleasant. The Bay Area has many better OB doctors--I'd recommend you think carefully before choosing this clinic. read more

Margaret Chu, MD - Obstetricians & Gynecologists Near Me - San Jose, California

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Very rude front desk, and very messy billing. It's been half a year since I visited it, they still havent bill my insurance yet( they asked me to pay by cash so I paid by cash when I visited, and they said they would return the money back once they billed my insurance, which never happen) read more

In April, i had my first visit to Dr. Chu's office. I was PLEASANTLY surprised at how caring everyone there was - from front desk to Dr. Chu herself. I was able to discuss all my worries and concerns with the doctor and she was extremely patient and spent a good amount of time with me. Honestly, i was blown away! While waiting for Dr Chu, I also witnessed a convo that one of the front desk staff had with a patient about her baby and how she had been really tired, blah blah - i was impressed with how they remb the patient's name (even patient was surprised) and the level of genuine care they showed to the patient was jus impressive! i had returned twice since April and i must say each time i just really appreciate how thorough Dr Chu was. The ONLY downside about Dr Chu's office is they're jus way too busy and you have to wait for too long. read more

Dr. Chu was a pretty patient doctor. However, I just cannot bear the rudeness and inability of her front desk lady.

Dr Chu and her office staff are amazing! Dr Chu is super nice, professional and responsible to her patients. High recommended.

Wait time around 2 hours, equipment outdated, office staff very unprofessional, would not recommend.

I will start by saying Dr. Margaret Chu is a good doctor. When I did see her, she was very kind and answered all of my questions. Now on to the rest: Front desk staff has no manners, cannot communicate clearly, and does not prioritize the patient needs. Every time I gave the office a call, I got hung up on after being put on hold or rudely answered and was left feeling terrible. Appointments were always running an hour late. Very inconvenient when you have to take time off work to be there. It would be helpful to get an accurate wait time when arriving, or if there was a delivery in the morning, give patients a call to let them know there is a 2 hour delay. The calendar is booked far in advance so if you have a time sensitive appointment, good luck. It is apparent english is not the primary language used in this office, which normally I would not care about, however, it feels strange when there is a language barrier between those who speak with the patients regularly. They could not understand me, and I could not understand them. I was definitely the minority on this - based on the wait room demographic I noticed over the time I went to Dr. Chu. Perhaps this was my mistake for thinking it wouldn't be an issue. There was no language barrier between Dr. Chu and I directly, however. Organization is not their strong suit. You can see clearly that the office organization is dated when you check in for your appointment. They are still using pencil and paper to book appointments and the office is stacked with loose papers piled high on most of the desks. I had to clarify my needs and history several times not only with front desk but with the doctor as well. I have had enough with the front desk staff and called to cancel my appointment to go to Planned Parenthood, since somehow that is a better experience for me. Whoever answered the phone did not care, and hung up on me. I won't be going to this office again. read more

I went to Dr. Margaret Chu clinic yesterday, I had made an appointment back more than a month ago, when I first made the appointment I told the receiptionist my name, birthday, insurance information etc. I waited over a month to see Dr, Margaret Chu. Usually the doctor's office would confirm the appointment beforehand, but I did not get any email, text message or phone call from the doctor's office, so I called them a day before the appointment to confirm my appointment with Dr, Chu. When I went there on time to show the receiptionist my insurance cards. I have Medicare, United Health Care AARP supplement and Atena three insurances. I actually called United Health Care to ensure that it was ok for me to visit Dr, Chu. However the receiptionist told me that she could not handle anyone with more than one insurance, she turned me away without listening my explanation. In order to keep my appointment, I had to leave my class early to make the appointment. I did not have the chance to see Dr, Margaret Chu herself, so I have no comment on her, but I have to remind the Dr. Chu to hire a qualified receptionist or give receiptionist proper training, otherwise it will be a total waste for both of our precious time. read more

All I gotta say is the front desk I talked to on the phone is rude. She really just wasted my time to suddenly tell me they don't take new patients ( when in the beginning of the phone call I told her my friend referred me to this place for an obgyn). This MD should probably get a new front desk worker bc this lady ain't it especially with the reviews I've been reading about her lol read more

Worst OB experience ever!!!!! First of all, they reject my insurance (blue shield ppo global), and asked to pay by cash ($350). When I asked for the reason for rejection, the short hair Chinese lady said, "we just don't accept, if you want to see the doctor, you have to pay by cash, or you don't see the doctor". VERY GOOD! This is definitely the first and last time for me to come to this place!!!!! And that's not all: when I gave my card to the counter for payment, they even discussed if it was possible to take my card for payment or it had to be cash cash! OMG! I was literally about to leave this place! And the short hair Chinese lady showed again, said to the counter "we better take it than nothing"........ I'm speechless!!! Before I came, I have read most of the reviews, and already aware of the long waiting time, but, this, I didn't see it coming. My recommendation: don't choose this place! read more

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I hate to give this clinic one star because I like my gynecologist. However, her Chinese-speaking front desk ladies have been rude and unprofessional while getting my phone calls. Don't get me wrong. I'm Chinese, and I find that these two Chinese ladies were extremely unprofessional. They do not know how to communicate in an adequate and polite manner via phone calls. They also do not communicate clearly of what they said in Mandarin in my voicemail, so I feel confused. More than that, I received a unexpected voicemail from Wendy two days ago that made me wanting to change a different gynecologist. Two days ago, Wendy, one of the Chinese-speaking front desk ladies, left me a voice message. She told me that I made a phone call to the office a couple days ago and wanted to cancel my appointment the following Monday morning. She checked that I did not make an appointment on the following Monday, so I did not have to cancel. The fact is that I do have an appointment on the following Monday, but I did not make any phone calls to the office "a couple days ago." I was confused after hearing her voice message and called her immediately. She did not pick up my call. I guessed it was too late at 8:25 pm ish on Friday, so they all went home. I decided to leave a message and said that I did not make a phone call a couple days ago to cancel my appointment on the following Monday, and I was very confused that I did have an appointment on that Monday morning. Now, you can picture how confused I was when I heard the bizarre voicemail. No mention she and another Chinese-speaking ladies were pretty difficult to talk to when I replied my gynecologist's voicemail in the past. A month ago, I called in to reply my gynecologist's voice message. Wendy picked up the phone and responded "you did not pick up your cellphone when Dr. Chu called you. She is with a patient now, and I cannot let she talk to you." I told her that "I was not able to use my cell phone during working hours. Please let the gynecologist told me my result in the voicemail. If she needs to talk in person, she can call me after work." She went," it's not possible that Dr. Chu talk about your result in the voicemail like blah blah blah (she literally said that). She cannot call you at 7 or 8 pm because that's too late." That's how she responded to my request. She even did not really ask and made an assumption that I wanted they call me at 7 or 8 pm. I was mad when I heard how she talked to me and kept my cool and politeness. I often off at 5:15 pm, and I was not bother to tell her anymore. This person is ridiculously rude and unprofessional. I was being tolerant of waiting for an hour to get my annual check-up and other appointments since I only needed visiting the office a couple times a year. I really got annoyed when this office did not give adequate heads up when the gynecologist had emergency. They have always waited until the time of my appointments, then they started to leave a voicemail notifying that my appointments had to be cancelled. This terrible cancelling situation happened twice in a row the end of last year. They might thought only they had jobs, and all the patients' time was not important. I wasted my two half working days without pay for their late notifications. I was very mad that they knew the gynecologist was not able to make it back to the office in the afternoons, and they should have reschedule with patients earlier in a respectful manner. Update: I did not go to the office this Monday morning because of Wendy's confusing voice message last Friday evening. I have not heard any response concerning the mistake about my scheduled appointment from the office since my voice message sent to the office last Friday. There is no professionalism showed from this office. Lucky am I, I do not need to deal with the front desk anymore. I will change to a new gynecologist for my future needs. read more

Dr. Chu is absolutely amazing! She is very professional and patient throughout my whole pregnancy and delivery. I started to see dr. Chu when I found I was pregnant. Although sometimes the waiting time is a bit long because of many patients, but it's still worth it. Her calmness really impressed me and made me feel she is someone I can trust during delivery. read more

I understand dr. Chu is very patient and being very helpful to her patients but this clinic is no where near professional about their staffing and appointment system. 1. Despite of average waiting time of 45min - 1 hr with an appointment. They are extremely hard to work with for any doctor's notes, physician requirement for EDD and so forth. They are apparently "busy" all the time with over booked patients. 2. They did overcharged me on the date I visited for ultrasound which later my insurance claims it's been fully covered. Good thing I keep track of what I pay and what are covered. They will NOT tell you if they did receive full coverage from your insurance. Dishonestly, refuse to give refund but asking to apply it as "credit" for next visit. I would avoid or change a doctor if I could but it's almost my due date. Disappointed. read more

Dr. Chu is an amazing doctor. She is very patient and professional. She will personally deliver the baby at the hospital for her patients instead of having on-call doctors. The admins are also nice. However the wait time is longer than expected. read more

Absolutely 0 star. I would vote it -5 star if I could. Terrible terrible waiting experience even with the appointment. We wait 2 hours with an appointment at 10am. They just served first in first come. The appointment system means nothing. The front desk said it is normal to wait for more than 1 hour even with appointment. Don't come, you will regret! read more

This is a long overdue review. I have two kids delivered by Dr. Chu. Well, I have to say that the wait time in her office before to be seen is ridiculous, but that is not an issue, because you can choose to see a doctor that doesn't have patients in his/her office LOL! But I bet you wanted to see a quality doctor than someone you easy to see but gives you garbage on your health! Dr. Chu is above the best. Why saying that? She has the attitude to serve peoples' health! I said this because there was one time when my wife was in Good Sam for an urgent check up, she's been notified by the hospital staffs, and then around 9pm, she came to the hospital, she said that she just finished the paperwork in her office, and bought her own dinner, and then she's eating next to us, and looked into the condition, and hey that's after hour! And she spent the next 2 hours with my wife, making sure all went well, chitchat about her life, and she said she's been hoping to rescue humanity, but how, she then became a doctor and that's how! And she would even return your paging like 2am in the morning! According to hospital staffs, when you are going to labor, before her arrival, she gave all the instructions to the nurses, and they will prepare everything for you. Think about this, some wait time (30mins to up to 2 hours late LOL) vs. a doctor that you can actually trust and do a good job. Only this "a doctor that you can actually trust and do a good job" offset any negative, and keep that a 5 star doctor! Who cares about her front desk if she's doing a great job and not putting your health at risk? read more

Do not go here if you value your time, your money, and your self respect. They do not respect your time and your needs. We will not be coming back and we strongly suggest that people stay away from this clinic. Our experience: Both appointments my sister had with this clinic ran over 1 hour late and the front desk people were unapologetic about it. They don't warn you beforehand. You have to ask them if you want any sort of explanation. As my sister was leaving her consultation for her IUD, the front desk person made inappropriate comments towards her. A person at the front desk made a snarky comment on how she personally wouldn't subject her body to hormones. She also said that she thinks that people my sister's age shouldn't get contraceptives. She also made my sister pay for the consultation even though it is covered by our insurance at 100%. On the day of my sister's IUD insertion appointment, we approached the front desk and asked how much longer we had to wait since we already waited for over half an hour. The front desk lady looked at me and smirked. She asked "is this your mom?" She really thought that she was doing a devastating blow to my ego. I swear that I do not look old enough to be my sister's mom. We are both in our early 20s. We weren't even combative at that point. We were just trying to figure out when we would be able to see the doctor. The IUD insertion itself went by fine. She will make you put your feet on some old and dirty oven mitts which is kind of odd and gross. We also watched her touch a lot of things with her gloves like her chair and the garbage can before doing the insertion. As we were about to leave, I wanted to give Margaret a heads up about the billing issue we had. Her billing team was giving us false information involving our insurance plan to make it difficult to receive contraceptives. I confirmed with multiple insurance reps that our insurance covers contraceptives at 100% with the deductible waived. I even got an insurance rep to call to clear up any misunderstandings. She started to argue with me. She kept insisting that I was wrong and that I didn't know what I was talking about. She said that insurance reps don't know medicine so they don't know how insurance works. She kept saying that she's a good doctor. Not once did I question her competency as a doctor. During our argument, she was somehow able to shoehorn in a compliment about her own appearance. She said "I may look young but I've been at this practice for 14 years." I never said that she looked young nor did I think it. The people at this practice really like to make comments about appearances even though it has nothing to do with what we're talking about. Towards the end she kept saying word for word "you are not special." She kept repeating "you are not special" even though we never implied that we are. If she thinks that getting full coverage on an IUD is special then she's needs to do more research. I personally got my IUD insertion covered by a different insurance company at 100% with the deductible waived without any issue. (I guess I didn't have an issue because my doctor's billing department was competent and they did their job properly.) This whole argument happened while my sister wasn't clothed from the waist down. As we were about to leave, Margaret came to the door and showed us an armful of IUD boxes with patient information rubber banded around each box. She proudly proclaimed "look at all of the IUDs I will insert this week. I know what I'm talking about. I'm a good doctor." This is wildly inappropriate in my eyes. She shouldn't be flaunting patient information to make a point. It didn't even prove anything except that she has boxes of IUDs with patient information attached to them. Margaret's office only submits insurance claims at the end of the month. We were not surprised when we saw that it was covered at 100%. Margaret Chu told us that they will issue a refund if she got paid by the insurance. She told us that she'd reach out if she got paid by the insurance. We waited over a week after the insurance paid her with no response. We had to reach out to her for the refund. They didn't even accept that they owed us a refund initially. They just said that they'd look into it. An hour later they called and rudely said "come pick up your check" before immediately hanging up. They didn't even apologize or say hello. They only issue refunds through checks and the hilarious thing is that as an extra petty move, they wrote a check that was $5 less than what we paid to cover an "administrative fee." read more

Dr chu is always so nice! It's been quite some while since I've seen her and she still remembered me like it was yesterday. She likes to ask you what's new and what's going on in life and also if you have any questions or concerns. I feel super comfortable with her being my OBGYN read more

Margaret Chu, MD - Check in area - Obstetricians & Gynecologists Near Me - San Jose, California

I would give 0 star for this clinic if I can. The front desk, the one who speaks Chinese, she is very rude and very rude! We did the test on 12/14/2019, today I got the test results! I called so many times to request test result. The front desk told me, the doct will call you today at least three times! In fact, I didn't receive phone call. When I call back again today, she said we need to make an appointment to see the doctor! Excuse me ! If need to make an appointment , then don't tell me that doctor will call me ! Today is Jan 17, 2020! Wow! I got my test result finally today, and I will tell anybody that don't even ever try to come to this clinic! Their equipment is not new, the facility is just an office! Also the customer service is the worst I have ever seen! 请大家 不要以为觉得看中文医生好一点 这家诊所设备很旧不算 就是一家非常小的诊所 排队等候很久就不说了 前台服务一等差！ 再也不想踏进这个地方！ read more

I wish there were a ZERO star. The clinic is private, a small office. There is even no drinking water provided in the lobby room. Dr. Chu is nice and patient. The front desk, however, are indifferent. The biggest problem is waiting time! We waited almost 2 hrs before seeing the doctor. They double booked the time slots, so a lot of patients show up. How greedy they are! What is worse, the front desk shows no apology and argued that they had an operation which caused one hour delay. Even with one hour operation, we still waited for nearly 2 hours. How to explain the extra waiting hour? 劝告中国同胞们，不要畏惧美国的医生，自己多做做功课，提前查查术语就不会有交流的问题。他们人更耐心，设施也更干净。为了说中文方便而遭受这样的服务实在不值得。 read more

Do not visit this clinic. My wife has visited the doctor before once for regular examinations, the doctor herself was nice and patient. HOWEVER, one thing that just happened today made me decide to switch to another OB. My wife was pregnant two weeks ago and starting from two days ago she bled and we immediately called the clinic on 12/07 to make an appointment. A lady named Wendy said on behalf of the doctor that the doctor was busy and could not take in any patients that day. So we decided to visit another OB that day because it was REALLY urgent and we DO NOT have any experiences. Later at night the same day 12/07, we got a phone call from this Wendy lady, she was annoyed when she learned that we visited another OB, and however, still rushed on us to make an appointment with Doctor Chu the next day 12/08. Because we had just done a blood test that day, we would like to wait until the result was out, so I explained this to Wendy and kindly turned down her offering. On 12/08, Wendy called again (you can tell how urgently they wanna make money from the patients), asked us to come in the next day, 12/09. I have to explained it again we would like to wait until the result was out before seeing the doctor. On 12/09, the blood test result is out, and I called Wendy from Chu`s clinic, she was very rude and said that: 1. Doctor Chu refused to take my wife in as her patient, because we missed the appointments twice and wasted the doctor`s precious time. Excuse me? You are the one who called twice and wanted us to come in and see the doctor. I turned it down instead of making appointments and then cancel it. 2. She told us to just go to the EMERGENCY room. 3. "Since you have already visited another OB, just follow up with him". Very disappointed with this Wendy lady, and we didn`t even get a chance to talk to the doctor. So not sure it is this Wendy lady or the doctor herself that turned us down. A few more tips: 1. They don`t do consultations on the phone, like some other OBs, they just want you to make an appointment and come in to the clinic. That`s the best way to make money from patients. 2. Expect a long long waiting time because of the overbook. 3. Expect a short treatment time because of the overbook. read more

I saw Dr. Chu for unusual vaginal bleeding, but the whole experience was highly unsatisfactory and painful. She wanted to do an endometrial biopsy. I asked Dr. Chu both verbally and in an email whether the procedure would be painful or requires local anesthesia. She assured me that the biopsy would be simple and painless. Instead, I felt intense pain and almost passed out. The procedure took much longer than what was expected, and she was only able to take tissue from the outermost area and had to take two samples instead to ensure there were enough. Only when she encountered much difficulty in opening up the uterus did she ask me whether my previous childbirth was natural or C-section. Apparently for C-section birth, there is adhesion to the lining of the uterus and it's difficult to open up and take tissue samples. It's beyond me why she waited until I had such great pain to inquire such crucial detail, and it's the same detail that I had already provided to her in the medical questionnaire before 1st visit. All these issues could have been avoided if she did her due diligence in the beginning. Next, watch out for the excess money that they require you to pay up front, far more than what is needed for your insurance co-pay. The clinic insisted of charging me $150 up front, even though I knew my insurance only requires $20. What's more, they don't proactively refund me and require me to call to initiate a refund check, which end up taking more than 1 month to receive. The final insult is that they deduct $3 of "administrative fee" because I dared to use my credit card to pay for the excess fee that I didn't even need to pay to start with! read more

I was looking for a OB-GYN and was referred to Dr Chu. I called to make an Appointment and saw that this place said it was open until 9pm on Yelp... I told the Receptionist and she said that out loud for everyone in the office to hear and they all laughed! I felt really embaressed and no longer want to be a Patient here because of that discomfort. The Receptionist kept laughing and said "EVERYONE HERE ARE LAUGHING". I obviously made their day! Go me! But thanks to this Receptionist, I no longer want to be seen here. She could have just said, "No, we are not open until 9pm. I am sorry you were misinformed". YOU DO NOT LAUGH NOR TEASE PEOPLE LIKE THAT! I hope they don't tease their Patients and talk about their privates since this is a OBGYN. Rude. read more

DO NOT COME HERE!! Although Dr. Chu is nice and a very professional doctor there are several reasons not to visit her office: 1. TERRRIBLE STAFF - extremely rude, unprofessional and uneducated. Called in saying I have a question for Dr. Chu, was told I had to come in for an office visit in order to talk to her and then was slapped with a HUGE bill and got nothing out of the visit. 2. Old and dirty office. The waiting room is disgusting. 3. Extremely high charges for office visit. I called around and asked some other ob-gyn offices, this offices charges twice as much as other offices. 4. Terrible location with impossible parking. 5. DISHONEST staff. Everything negative that people say below about their staff is true. They are rude and will try to nickel and dime you in any way possible! The most important thing about office staff is they are honest and upfront about charges, this place is not! 6. Inaccurate appt times. I've visited this office twice and waiting 1 hour both times!! DO NOT trust the appt time they give you, if you go on time you should expect a long wait. Overall, I've had a terrible experience at Dr. Chu's office staff and would never go back to her office ever again and would not recommend anyone else to go either. read more

I had chronic lower abdominal pain. I waited for 40 minutes and had to pay $150 upfront in order to do the consultation with dr Chu. During the talk, she doesn't do anything but siting there and telling me that I need a surgery. She's a robber Ok, updates on this. The total charge for the 'talk' was $295. A few days after my visit, their office called me and offered to waive the amount that I hadn't paid ($295-150 paid upfront-79.58paid by insurance), which is $65.42. The lady said they would make me happy. That's nice of them I thought. I thanked them. After a few more days, they called me again, saying they happened to see my yelp feedback asked me to remove it. The lady also reminded me that they agreed to waive the remaining balance and wanted to exchange it with my removal of the feedback. I decided not to remove my feedback but keep my feedback honest. After some days, they called my emergency contact for asking me to remove this feedback. I pointed out that they were not supposed to call my emergency contact for their own benefits. This shows their intention of offering me waiving the remaining balance in the beginning. After a month also, I got a bill of $65.42. Yes, they didn't waive the remaining balance for me as they promised. I made the payment and I am proud of myself that I didn't keep my mouth closed for $65.42. Update on my health. I am perfectly fine now. The obdominal pain is gone. I am glad that I didn't let this Dr Chu to do a surgery on me!!! read more

I am giving 2 stars because I feel that Dr. Chu was very nice and informative when I initially met her. Since I only saw her once, I can't say whether or not she is or is not a good doctor. When I found out I was pregnant with my second child, I called to make an appointment with the doctor who delivered my son. However, she was on maternity leave and the other doctor at her practice was not taking new patients. They referred me to Dr. Chu. I called to schedule an appointment and was excited to have an initial ultrasound and get the ball rolling. I was disappointed. 1) the waiting room (as many have have said in their reviews) was very dreary. Even my husband made a comment about its appearance. 2) I was asked to pay $40. My co-pays are always $30, but since she said that I could not be seen without payment, I reluctantly paid. 3) The nurses did not take my height or weight. They had me take a urine test, and that was the extent of my exam. I was not asked for a pap. I was not exammed in any way. I told them that I have a history of Gest Diab. in my family and that I was borderline throughout my entire 1st pregnancy. I was sent away and was never called. 4) 2 weeks later, I had not received any follow up, so I called the office myself. I informed them that I was almost 11 weeks and I thought I should have some kind of follow up. The lady who answered the phone said that I should come in within 2 weeks, so I made an appt. At no point did she mention any payment. 5) I come in for my appt and by this time, I am 13 weeks. Keep in mind, I have not had any kind of testing, no glucose testing, no ultrasound, no mention of genetic testing at all. I was asked to fill out some forms and sat in the office for about 25 min. Finally I was called up and asked for ANOTHER co-pay. I explained that I was not prepared to make a payment, and that I did not think I had to co-pay every time. With my first child, that was not the case. She insisted that I had to make a payment and that if I did not pay the co-pay, I had to reschedule. There is no way I should have been turned away. I was so far along and had not been exammed in any way. I left the office and went directly to my old doctor office. I explained what happened and they did not understand why there was such a lack in attention given to me. I was taken in right away and soon discovered that I had missed a 10-week screening and was on the verge of missing 2 more screenings that should have been done by 13 weeks. In addition, my baby had grown so much that the standard vaginal ultrasound to detect pregnancy was not working. As a courtesy to me and my husband, she gave me an ultrasound in her office. It set my mind at east to finally be able to hear/see my baby's heartbeat. It was an awful 13 weeks not being able to see that little heartbeat. Also, I went to my glucose screening and my sugar levels were indeed high this time. Thank god me and my little baby are being taken care of now. Had I not gone to my old doctor, I am not sure how long it would have been until I got the medical attention I needed. Also, my doctor confirmed that I only needed to make a co-payment of $30 once!!! If you are asked to pay multiple times, please contact your insurance company....it is NOT right. $30-40 a visit every time you go in for a routine checkup is absurd!!! read more

I really wanted to like this obgyn, unfortunately I will not be returning. Her practice needs so many updates and adjustments. 1. My wait time was 2 hours. I completely understand how everybody needs to get the most out of their appointment, but I feel like Dr.Chu should space her schedule out a little better to accommodate everyone. 2. The front office staff were extremely nice, I only wish I was given further instruction about how my insurance payments worked out, because my medical bill was an outstanding amount for 1 visit. 3. The medical assistants should honestly be replaced. I could barely communicate with them because they barely speak English. My vital signs were not taken and I was rushed. 4. I agree with another reviewer that they are out to get your money. I came in for an ultrasound to check for an ovarian cyst and she responds by saying "you shouldn't have a cyst because it's really hard to see your ovaries". She continued by saying that I was experiencing a possible miscarriage or ectopic pregnancy since she couldn't see anything in my uterus. When in fact, the THREE blood tests she had me do (which came out to be $900!) confirmed that I was at 3 weeks. I definitely recommend prospective patients to look elsewhere because I will for sure not return to Dr. Chu. read more

First off, let me just say that I absolutely adore Dr. Chu! She is so sweet/encouraging and really takes the time to break things down and explain anything that I have questions about. Just an all around fabulous doctor. The biggest turn-off is the wait time. If you schedule a late afternoon/evening appointment, expect to wait 45 mins to 1.5 hours minimum. The only time I didn't have a long wait was when I made sure to be scheduled as the very first appointment of the day. Honestly, I think she totally deserves a bigger office with more patient rooms. The consistently long wait times made me consider switching doctors to someone much more convenient, but I ended up deciding to stay with Dr. Chu because I appreciate how she makes me feel really comfortable and cared about during our appointments. If you can only schedule late appointments because of work, HIGHLY recommend that you bring a book or iPad/laptop to do work or keep yourself busy. There's guest wifi! read more

I'm very torn with this review. While I love Dr. Chu herself, I have issues with her staff and office. For the good: Dr. Chu is friendly and she really takes the time to answer all of your questions. I've only gone for my annual check up, and it's more than an "in, get pap smear, out" appointment. She takes the time to update herself on what you've been up to and what your future plans are (in my case... maybe babies). For the bad: Loooooooong wait. I waited an hour last time. I've never waited less than 40 minutes. The staff is... ok. Not the nicest but not the meanest either. As for the facilities. I always feel like I'm walking into a psych ward. The whole building is depressing, Dr. Chu's office is tiny and while I haven't taken a tour of O'Conner hospital... I'm feeling very anxious about having a baby there because of the impression I get from the building Dr. Chu is in. I know appearances shouldn't count for everything... but I'd feel a lot better if I knew the Doc and the hospital were using the latest tech and I definitely don't feel that way. read more

I hate going to the doctor. I am a busy woman, who just doesn't have time to deal with hair appointments, much less things like checkups. I don't even have a regular physician. But I make the time to see doctor Chu, because I have had such a great experience with her. Dr. Chu is exactly the kind of person I need in my busy life: she is young and passionate about her work, she is an excellent doctor, and she is a remarkably kind and caring physician. I thought she was great when I was just seeing her for checkups, but after having some problems, I have an even greater appreciation for her. If you're having a baby, Dr. Chu is strategically located by the hospital. So she can rush over to manage deliveries with minimal disruption to her schedule. It's not the fanciest office, and you share parking with the hospital, but it's the best location for patient care - and that is her number 1 priority. I have been seeing Dr. Chu for 4 years, and have found her staff to be pleasant and responsive. I have had some confusion around insurance issues, but they clearly cared about keeping things straight, and got things resolved quickly. I have been so happy with Dr. Chu that I recommended my daughter and a friend to see her. read more

Dr. Chu is a great doctor but her reputation is spoiled by her office staff. Before changing to a different doctor her billing staff (an older woman who I later found out was Dr. mom?) was rude and unprofessional. Not only did I have to pay for my medical records but I found out later that they were incomplete. BTW, she specifically told me that "all my deductible had to be paid". I pay all my bills on time 100%...she made me feel like a deadbeat. They are very slow with having files transferred from one office to another. I'm in the process of donating breast milk and they have taken over 6 months to transfer the results of my blood work to my new OBGYN. Still waiting......I'm so glad that I transferred out of this doctors care before having my baby. read more

I'd give the Dr. 4 stars and the staff 1 if I could, but the complete lack of organization I've experienced is enough to make me never go back. I was referred to Dr. Chu after getting an abnormal pap during a visit to my primary. I explained I needed a biopsy, made my apt, had all my records forwarded, showed up and... Visit One. 1- Literally waited an hour 2- When they finally called me up, the had no idea what I was there for. I frantically called my primary, who told me she had faxed my paperwork a month ago but would refax. I told the receptionist this and she then found my paperwork. Sitting on her desk. 3- When I got into the room, the Dr. came in and talked to me about the biopsy, but apparently my apt was just for a consultation. I appreciate how kind and patient she was in explaining it but my regular doctor had already done that. I had to make an additional apt to get the actual procedure. Visit Two. 1- Waited about 40 mins 2. Was put in a room. Dr. came in and asked me what we were doing today. Apparently the nurse had written that I was interested in a new birth control method, which I had mentioned at my last apt. Dr. apologized, told the nurse I needed the biopsy. 3. When the nurse realized I needed a biopsy, I had to go back to the waiting room, as I wasn't in the correct room for the procedure. Another 15 min wait. 4. The Dr. was GREAT during the procedure. Very kind, patient, gentle, and reassuring. THEN... Got a call a week later, asking me to make an apt. for a follow up. I asked what the "follow up" entailed, and apparently they wanted me to make an apt, pay a $20 copay, and wait in their waiting room for 40 min to an hour just to get my test results. I insisted on getting them over the phone. Turns out everything was fine but they wanted me back in 6 months. Nope. Going back to my primary. And if I ever need a gyno again I will find an office that knows what they're doing and doesn't charge $20 for test results. read more

Terrible experience ever! First, should fire the reception -- rude! I understand doctor will out for urgency patients, but reception did not inform to cancel the appointment if doctor not here ---- reception fault？ When you arrive here and reception is super rude. Completely unacceptable is reception means we have a lot of patients here, not less one you !!!!!!! I am not the only one waiting here, here have 4 people waiting here when I arrived. they also not received any messages for doctor outing. read more

Before Dr. Chu started her own practice, she was at my former OB-GYN's practice, OB-GYN Women's Physicans Assoc., Inc. My previous doctor was Nilima Parehkji, whom I respected and liked, but very rarely got to see for routine appointments. I didn't like their practice's routine of having you see a nurse practitioner for annual exams. Anyway, so I switched to Dr. Chu and find her extremely friendly, knowledgeable, patient and willing to answer any questions without making you feel like you're imposing. Her approach to the patient is not alarmist in the least, but very calm & rational, and conservative. I'd give a full 5 stars if their office didn't require CASH payment (they do not take checks or credit cards), nor does she have state of the art equipment like other doctors do to perform certain procedures such as LEEP's. Thus, some procedures require you to go to a hospital or surgical center and it's a hassle having to schedule the procedure because it takes longer to get a date! However, don't let these small issues deter you from going to Dr. Chu --you won't regret it. At least you'll be seen by HER, and not a nurse practioner! read more

My wife came here for some serious bleeding. It was from a submucosal uterine fibroid that was 6cm in diameter. Most of it was inaccessible and was embedded in the uterus. Despite that, Dr. Chu recommended surgery. She kind of shaved off the top of it, or as much as she could get through from the uterus. No reason for this surgery and it cured nothing. She also gave her medicine that caused her unbelievable cramping and excessive bleeding, and she spent a vacation in Canada in serious pain. We ended up in the emergency room in Vancouver. Did I mention that universal health care doesn't work in Canada and they need to be paid up front? Her exams were...not good. She wasn't able to get into...certain places that are important to check. There are a lot of other choices out there. We go to Dr. Giao in San Jose now, who immediately found the problem with a thorough exam and recommended a solution that makes sense, but I think anybody would be better than this. read more

I started seeing Dr. Chu in 2006 when I was pregnant with my first child. Back then, I had no trouble with a wait. Dr. Chu is relaxed and friendly, and professional. She is slow to medicate, which I like. (I had some complications with my first.) She also speaks Chinese, which is great if you do, but I don't. She had some front office staffing problems for a while, but I am happy with her 2012 staff. (The older Asian lady does not speak good English and mostly helps clients who speak Chinese. She was stand-offish and first, probably because she doesn't speak the language well, but I've found her to be very friendly when I bring my children to the office with me.) I just had my second child last year. That Dr. Chu would not know what to do about an Rh negative patient is preposterous. I'm Rh negative, my husband is positive, and I'm fine. My babies are fine. I was never asked to go elsewhere for a shot by Dr. Chu, but I have by my regular doctor. I'm guessing the author of that post was the victim of Dr. Chu's cash flow problem. (All doctors have cash flow problems, since they often have to wait months for reimbursement from insurance companies.) Recently, wait times have been horrendous, or I would give her 5 stars. Usually over an hour. Other reviewers are totally correct about that. I've noticed they make 2 appointments for each 15 minute time block. First come, first serve. Bring a book or call ahead! I believe this is due to Dr. Chu's inability to say "no" to new patients (and a "Dragon Baby" boom). As to "identifying patients" by Yelp review--that's pretty standard practice. We've done it at our accounting firm, too. If you want to stay anonymous, don't post an online review. read more

Love Dr. Chu. She sits down, answer all my questions that come off of the top of my head. She calls me with results. Staff, they're pretty rude, but at the same time you have to think of what kind of crap they have to deal with people. Also you have to think about their culture too, they are of asian ethnicity, so of course being raised like that I do kind of expect that. read more

Yay...I found an OB/GYN that I will stick to. Dr. Chu is so nice, gentle, professional and knowledgable. I am normally very nervous for my annual visits but with Dr. Chu, I was able to relax. Thanks Yelp!! Besides the pap smear and routine breast exam, Dr Chu also addressed my other health concerns. She's patient and totally cool to talk to. I don't feel like I was rushed out at all. The parking situation can be quite difficult though..so arrive earlier than your appointment. Unlike other reviews here, I had no problem with the receptionist or the nurse. Both were professional and did their job just as I expected. 5/20/10 Update: Dr. Chu personally called me to go over results of my blood test. 2 big thumbs up!! Normally-I don't get calls unless there is something wrong with me. A few days later, one of her nurses called me regarding my other test results and everything is fine. Thanks for the prompt follow up and not just sending a letter to my house. They are great! read more

I loved having Dr Chu as my OB/GYN during my first pregnancy. She was even the one able to deliver! She is so sweet and tenderhearted, but also straight to the point. She encouraged an epidural and said MOST women do get them, but I was adamant that I didn't want one and wanted to deliver naturally. When the time came to deliver she respected my wishes and didn't even offer it. Afterwards she called me a "Warrior" and said she was so proud of me. My daughter was 8lbs 13oz and a good sized head, haha, but of course ALL worth it ;) Thank you to Dr Chu for respecting my wishes, and for also being such a caring doctor! Unfortunately we had to change insurance and she isn't under ours anymore :( Otherwise I'd totally go back to her. read more