Don't Ever Book Online/Pay In Advance - You Won't Get Anything Back…read more My grandmother (who raised me), my daughter, and myself were looking forward to a girl's day and booked all three of our appointments for the same day earlier in July. Unfortunately, my grandmother's health took a drastic turn, meaning the appointments needed rescheduled. My daughter was seen first, then I came in a couple weeks later. No issue there - happy with the cuts. The issue has arisen from my grandmother's appointment (rescheduled for 8/25). Unfortunately, she was unable to get back on her feet and passed on earlier this month (8/6). Due to the online booking policies, it is impossible to cancel/receive a refund on services booked and ultimately prepaid for online without approval on the business's end. It is also worth noting that any prepaid appointment charges are forfeited if the appointment is not cancelled before 24 hours remain until the appointment time. I have been attempting to cancel/refund her appointment since her passing (over a week now). When I initially called the day after she passed, I was assured by the receptionist the appointment was cancelled. I waited for email confirmation as well as verification of a refund from my grandmother's financial institution (the appointments were all booked on her card, but I am on all of her accounts), with both failing to ever arrive. I then physically stopped by the business in the next few days to inquire about the cancel confirmation and refund. I expressed concern about the refund as my grandmother's card that was used to book had since been cancelled in her passing and I needed to know how to handle the refund at that point. I was then told the appointment was never cancelled and to come back Monday (this was a Thursday or Friday) to speak with Kendall regarding the refund. I, once again, took time during my time of intense grieving to stop by this Monday as instructed to visit with Kendall regarding the refund. Imagine my surprise when the doors were locked with no indication as to why. I attempted to call the next day to handle this. No answer. So I sent an inquiry to the business via the 'contact us' form located on their site that day, https://mirrormirrorwy.com/website/index.php?&page=contact After my inquiry went unanswered, on Wednesday (the day before my first day back to work) I called the business again. A receptionist again answered, to which I immediately requested to speak with Kendall. I was then informed Kendall was out with a family emergency and that she would be back next week and to call back then. I expressed my frustration with the fact I had been told the week before to come back next week, only to be told the same again. The receptionist then became extremely terse and upset, stating she was not willing to provide Kendall's personal information and also was not at liberty to issue the refund herself (I'm being much nicer than she was here). I stated that I I was not looking for Kendall's personal information but was becoming frustrated with how difficult this process has been. The receptionist repeated that my only option to receive a refund was to call back next week since she was not the business owner and could not help me, to which I reluctantly stated it was clear I would need to call, again, to have this handled then and ended the call. I know a haircut payment may not be much to most people, but my grandmother left behind a very sweet husband who I'm proud to have as my second grandfather (my biological grandfather who also raised me passed away when I was 12). I have desperately been attempting to secure his financial position following our devastating loss, with every cent making a huge difference. I also cannot justify being robbed of funds for services non-rendered through no fault of my own. Initially, I justified the prepayments as assurance on the stylist's end that we wouldn't no-call no-show and prove to be a waste of a paying reservation. Following this unfortunate series of events, I now see the prepayment policy as a way for this business to use their imposed policies as a means to hold people hostage and extort them into forfeiting their payment. My time of grieving the loss of my last 'parent' has been made much more difficult by the mishandling of a simple refund by this business. I have had to work way too hard to secure something that should, honestly be capable of management online just as the initial booking was. And while it may be easy to just say 'well, just keep calling', please consider just how many calls and visits I've had to make to handle my grandmother's final affairs. I simply do not have the time or emotional bandwidth to babysit this, as it should never have been this difficult in the first place. Don't expect clear communication, compassion, or integrity here. It won't happen.

Kendal is THE BEST for hair color and cuts. I have thin hair, and my roots have been going grey…read more She keeps my hair in top shape with each salon visit. She has a line of products called "Enjoy". My hair has never felt so full and lush! I just tried their spray tan booth and added the Hydrate option. I'm a spray tan junkie, and haven't found a booth in Sheridan. If you want to feel like you've just spent a week at a spa, get your hair done and get your skin tanned and hydrated at Mirror Mirror!

I HIGHLY recommend Christine for your coloring dreams! She…read moregot my request spot on. I absolutely love how my hair turned out. I wanted dimension and requested a balayage. Make sure you know your hair before bleaching! I knew mine would be the perfect candidate! She toned it so perfectly. I am obsessed now with taking selfies and styling my hair way more. I have had my hair now for a week and still so much in love! All the stylists are extremely sweet and the atmosphere is welcoming! Your stylists can also be your therapist Again, thank you thank you thank you so damn much Christine for some bombshell hair!!! Without a doubt I'll be back for a touch ups and cuts. Thank you for helping me love my hair again!

I had my first appointment with Christine and was very pleased with my cut and the experience…read more Christine is friendly and professional, and the salon is clean and comfortable to be in. Highly recommend! Note: The salon is not right on Coffeen, so look for it off of the main drag in a little strip mall.

This salon is outstanding in customer service and attention to detail. You feel well cared for…read morehere. I wouldn't go anywhere else! Elaina Winters

Owner, Regina has created a relaxing and welcoming atmosphere in her top notch salon. If you want…read morea talented, stylist with years of skill and training in both cut and color, contact Regina or Abby! Also I highly recommend Evolve's aesthetician, Amanda. Best eyelash tint and waxing in town. Truly worthy of 5 stars!

I love Alicia! She will make you comfortable and happy when you leave! Best place to go in Sheridan!read more

I have been going to Bonadell's and using Alicia as my stylist for over 10 years now. She is THE…read moreBEST at coloring hair, better than anyone I have ever used when I lived in Nashville, Tennessee or in Georgia. She is the real deal folks. Go have your hair done right...

What can I say? He's my Grandson!! Actually does a superior job and the experience is most…read moreenjoyable.

The new guy who owns it,Levi, has to be one of the coolest guys I've ever met. I've been to plenty…read moreof mens barbershops and this one has great prices and quality service. The old timey vibe was awesome. Cant wait to try and make my way back one day.

Alice is an incredible therapist. She listens to what you've got going on with your body and…read moretailors each visit specifically to that symptom/symptoms. She has healing energy that flows through the entire massage that showcases the passion she has for what she does. Alice is a five star therapist for sure.

Slow. Line out the door. Disappointed at best. Won't be back. Tried to make an appointment by phone…read moreand no answer.

Appreciated the authentic barbershop atmosphere and decor. Steady stream of customers. Ruben is a…read morepro!

ago I called Rest and Rejuvinate on Feb 6th to see how…read moremany minutes I had left (not knowing it sold) and they told me they couldn't tell me over the phone so I run in on my lunch that same day and the owner is in there and he tells me I have 205 minutes left and I used 8 minutes that day. The only other thing he said was due to shady practices by the previous owners they couldn't tell me over the phone. I went back to today Feb 17th and she says I have no minutes left. I said that must be some mistake I was just in here and the owner looked it up. So she lets me tan takes my number and shortly after I leave the owner calls me telling me my minutes expired. Said they expired at the end of January when I tell him I tanned less than two weeks ago he then says when he updated the software it deleted all old minutes. I feel like the old owners aren't the shady ones. This is complete shit for customer service and would not recommend this place! The new Anytime Fitness will have new lay down and stand up beds so I'll be going there and will definitely let everyone know about my experience with this place! Let me also add no signs on the door or anywhere in the building about minutes expiring at a certain time but first and foremost the owner himself did not say a word when I was in on February 6th

When you walk into Ruby Rays, you are always greeted with a friendly "hello" from the staff and or…read morethe owner, Annalee Schott. The retail store is very unique and offers many items such as sun glasses, shirts, purses, tanning lotions and supplies and much more. The service there sets the business apart from any other in the region. Beds are always maintained with quality bulbs, clean and sanitary for customer use. I have to say if you want a quick tan, the best spray tan is done by Ruby Rays! If you need a piercing, Annalee is the only person to trust with the skills and training to do it right the first time. She provides outstanding piercing aftercare guidelines and expertise that will keep anyone coming back. I personally have known Annalee for 5 years and as a customer, she is by far a trustworthy, ethical business owner. I have yet to meet anyone that would say something different.