UCSF has stepped in and they just want numbers and money. I…read moremean, rude Dr. Lizano finally retired. But her office staff now is being pushed to follow UCSF's rules and micromanage the office. It is an unhappy setting and the staff are not treated fairly or kindly by their leadership. This place is awful to go to and work in.

Dr Lilia Lizano: THE BEST OBGYN I've ever had. She retired in 2022 and her practice is now owned by…read moreUCSF & have 2 female doctors in her place. Nice caring staff - Not sure if they're still there. I switched to Kaiser since all my preferred doctors retired in my area.

If you want to get calls from a monotoned secretary with no personality to see a doctor who won't…read moresee sick patients (only phone appointments if you're actually sick), then this is the place for you!

1 star since it's the minimum I can choose. I will not tell my story as it's too long and…read morefrustrating to take the time to type and post. Take my word for it, or find out on your own, either way it's unfair and amazing how inefficient and lack of compassion they have for the urgency of the patients and families needs. Hopefully this changes, you are dealing with real people and real lives.

My insurance changed and I was looking for a new place to take my toddler. My sister in law told me…read moreabout this place and I decided to give them a shot. I scheduled a new patient appointment and over the phone everything seemed fine. The day of the appointment I arrived on time, after filling out the paper work it took them maybe 10 mins to bring me back which wasn't bad. However I noticed that the place seemed very messy. Not clean and very disorganized. The medical assistant brought us back and pinched my daughter's finger for the iron check, got her weight and height, and then sat us in a room. 35 minutes later another assistant comes in to tell me the doctor was not even in the office! She tells me that he is on his way and that he had to release a newborn from the hospital and that he forgot to tell them. I had two main concerns at this point: 1) How did THE doctor forget to tell his staff knowing he has appointments?! 2) Why is the office they are they running so messy and unclean? This assistant offered me to keep waiting another 20-30 minutes, and I declined. I would never come back. Such a bad experience in this place. Please do your research and find another office with nicer and cleaner staff too. Other offices do a better job at giving updates as well!

Doctor who always talk about himself, suggested something that parents already know what to do…read moreabout homework, tablet, and future careers of my child every time visiting . My daughter had been visiting to this office for many years since she was toddler, and every time the doctor say the same thing over and over about something that's not related to health wellness of my child. Recently I took my daughter to have travel vaccines before going for vacation, and my hometown has high risk of malaria disease causing from mosquitoes. Could you believe the doctor suggested me to buy OFF sprays instead of having vaccines! No wayyyyyy.... !!!!! I am going to transfer my daughter where else for a better care quality. This clinic doesn't have enough knowledge to care for your child. No, no, no and no! Goodbye

Love John! He and Hannah the only ones that get my nails exactly how I request it! And lasts so…read morelong, I been coming here for 8 years!

Dr Freeney is amazing and I have been seeing her for over 5 years. She has treated me for skin…read morecancer and now that is leaving I am going to miss her deeply. I wish my insurance would let me go to her new practice. For all who see her she's caring and the BEST good luck Dr Freeney

Dr. Krasnoff is the best dermatologist I've been to, and I've been to several. She does very…read morethorough body checks. Because I have very pale skin and have developed lots of squamous and basal cell cancers, we joke about how many biopsies she's going to do at any given appointment. I like that I can have a friendly, as well as professional, relationship. She's very knowledgeable, and I trust her. I also like the staff at the Hercules office - the folks at the front desk, the billing department, and the med techs. Again, very friendly. Highly recommended.

I have been seeing Dr. Krasnoff for many years and cannot say enough about what a wonderful,…read morethorough, and caring physician she is. She has found and removed several skin cancers from my body and face and I have limited to no visible scars. She found a small spot on my shoulder that I hadn't even noticed - just a light red spec which she thought didn't look right. Following the biopsy, it was determined to be a melanoma. She immediately scheduled me for a follow-up appointment to remove the entire cancer before it could spread. Now my entire family sees Dr. Krasnoff. The entire office staff are also amazing and quite helpful. I have had several facials there and my skin always looks amazing when I leave and for days afterward. I cannot recommend Dr. Krasnoff and her staff more highly!

I have been seeing Shirley, the aesthetician, at this practice for 2 years now for Chemical Peels,…read moreand more recently microdermabrasion treatments. I absolutely love the treatments and how they have improved my skin at 60 years old now. My mom who is 80 also started going to Shirley doing the same treatments about 2 months ago and she also loves the results of her face from these treatments. Shirley is very knowledgable and very personable. I highly recommend her for any type of facial treatments.

Dubious business practices. Two $250 consultations appointments are required if you want both botox…read moreand fillers. I can see having an initial consultation but two separate appointments for basically the same procedure (injectables) is ridiculous! Also, could not get an answer to a very simple question - price charged for a unit of material.

Dr. Pleet is now an on-call doctor. She saw my son at Kiwi Pediatrics in Albany. She was very…read morethorough in my son's checkup but more importantly she was very sweet with him. She's a great asset to the practice.

I have had nothing but great experiences with Dr. Pleet. She is thorough, caring and very smart…read more All her advice worked on our first baby girl. She has a walk in clinic 12-1:30 MWF which is super convenient.