I'm out in the San Tan Valley and Florence area. Epcor bought out Johnson Utilities in 2021 which…read morewas a very bad company. Epcor hasn't made it any better. The water quality here is so bad we are afraid to let our dogs drink it. The fees are pretty high for water, but that's not my main complaint. My main complaint is the customer service. They are all useless. If you call customer service, they clearly don't know what they are doing. I got shut off once because we could not afford the $250 bill because I am disabled and my wife's hours were cut. Sure, that's partially on us cause we couldn't afford it, but they didn't really work with us to help us pay it either. After we were able to get the money to pay the bill, (they make you pay it online then verify the confirmation number over the phone). The lady told us the water would be back on the same day with no extra fee.. then later in the same call stated "Oh, there will be a reconnection fee now cause it's after 3pm, do you want to wait until tomorrow to avoid the fee?" No! I do not want to wait in Arizona summer heat to have my water turned back on! Also, their online chat does not work. It redirects you to wait for an agent, then disconnects you. So I used the message system they have on their site to complain about it and all they said was "we know it's broken." Then why is it still an option for customers? They push for customers to use it even! Also, whenever I use the message system, I don't get good answers back, they always state the obvious and don't address my questions or problem. Lastly, their website doesn't break down your bill when you want to pay, and for some reason a lot of the time it schedules the payment for the next day instead of taking it right out, especially on weekends. I feel like for such a big company this shouldn't be a problem. TLDR; Epcor customer service is frustrating as their reps are not very good and/or poorly trained, their online chat is broken, replies through their website message system only state the obvious, are limited responses, and are not helpful in any way. The online payment system is not efficient and could be better for such a big company.

Called 811 for marking my yards buried utility lines and I specified NOT to paint the landscape…read morerocks. Every other companies that located the lines, didn't spray the rocks. The ticket clearly stated NOT to, but EPCOR did anyways. Obviously they didn't read the ticket, or they just didn't care

Friendly staff, knowledgeable. They did everything for our Passports and made it simple, and…read moreexplained everything. Our whole family has used them for over a year and they have yet to dissapoint!

Quick and efficient service for title transfer. Would…read morerecommend this service for its value and time saving

I had the pleasure of meeting with Van today who was so pleasant t and professional to work with…read more This may sound kind of weird, but I had an absolutely wonderful experience today. They were on time for my 8:30 am appointment . The Customer service was great and it only took about 15-minutes to get me completely taken care of and on with my day.

Called yesterday twice was informed to call next day, now I'm on hold for almost 2 hrs. We have to…read morebe prompt when giving things to the IRS but in return it's inconsistency and lack of service. But again when they want something it's a must. Broken system this is.

I had to stop by Social Security to obtain a replacement copy of a form for taxes. I feared the…read morevisit because I didn't have an appointment but I really needed this document to complete taxes. As you enter, the security guard will go through any bags that you take in. He does ask if you have an appointment. I explained what I needed and he told me they could help without an appointment. Great! I was directed to the kiosk to check in and get my number for staff assistance. They were 5 staffers working. I noticed that service seemed fairly quick so I was hopeful the wait would be short. If the wait was long, I would have to leave for my other appointment. Numbers are called over a PA system and a board on the wall shows what number is being helped and which window. That's helpful. There is a last call for a number if you didn't hear the original call. About 40 minutes later, my number was called. I was quickly helped and received what I wanted. Not bad at all. Shared parking lot.

you'll make an appointment and the people who work at the front are absolutely useless when you…read moredon't get called for your appointment time and you came early

Well, done Representative Franks! Bravely standing up against corruption in government!read more

I was provided with excellent service from Candace at the Glendale office. My request was rather…read morecomplicated and she was so patient! Candace provided me four options that could help provide a successful conclusion to my issue. She truly was so nice AND very knowledgeable and totally professional. I am so grateful to her for her help.

Was fairly quick to get get a birth certificate if you have the correct information. Waited maybe…read more25 minutes, if that.

Thank you for your referral of Sunland Plumbing and Construction…read more All repair work was completed in a professional, thorough, timely manner. I am relieved to know that for any future issues which arise, I have a source to turn to. Natalie H.

They do not enforce compliance after several complaints of a fence. I guess it's who you know. So,…read moredo not believe what they say.

I cannot imagine a worse experience. Avoid this location at all costs. I had an appointment for a…read moresimple marriage name change for which I FILLED OUT ALL THE INFORMATION ONLINE, yet was told the appointment wouldn't help. After waiting an hour in the general queue, the staff was extremely rude, passive aggressive, and entirely unhelpful.

The office is centrally located on 7th Ave and has convenient parking . I would visit this…read morelocation if needed. However, since the pandemic much has changed and this 2025 a lot more has changed. I was very disappointed with my last visit 2weeks ago. They have a sign posted (registered appointment line up here (left side) and non registered appointments line up here (right side). I drove a senior to the office and there were no lines, she only needed an award form. The representative on the phone said go in and explain what you need. To our surprise and dismay both security officers turned us away and said go online and make an appointment. One of the main issues is many seniors are not technology savvy and need a human being to assist them. Immediately I had to call SSA, wait 15 minutes (thank goodness), to ask the representative to mail her the form needed. I will say it has enough security features / barriers inside that you can't just walk in. The Front office security definitely needs to show a little more respect and kindness and towards people in general entering the office. Yes, I know they run into people who are aggressive, upset and have bad behavior but they should not taken that attitude towards everyone else who arrives for assistance. Sadly the government is starting to make all federal agencies worse. Jesus help us