Unlike dealing with the third party (contractors) on the 800 number, the information housed here in…read morethe form of these actual agency employees is very good. With no accountability for what those contractors tell and / or commit to you on the 800 number, you will appreciate working with this office and its onsite employees. The entrance, lobby, reception and waiting area is poorly designed and understaffed. You just need to stay focused and not give up on getting to an actual employee with your questions . . . it will be worth it.

what a joke! was told to come in without an appointment and so I follow instructions and come in…read moreafter a long drive and am dismissed and told I need one now and not a single person will help me. Absolutely ridiculous. All of management should be removed

Came here to obtain a birth certificate. At first I was very much confused because address takes me…read moreto valleywise health comprehensive center but there were signs once I walked into the building. Vital registration is on the second floor, once you get there you fill out information on a kiosk and then they ask you to wait in lobby until you get a text or call to come to a desk. Employees were friendly and helpful. Process Was quick and was able to walk out with a birth certificate within 30 minutes.

Extremely unprofessional and frustrating experience. I came here to get my name added to my birth…read morecertificate. I was not aware that the court orders needed to be notarized, which I understand, so I went to the courthouse, got everything taken care of, and rescheduled my appointment for 2:30 PM on Monday. The frustrating part is that they do not provide the notarized form themselves, so you have to go completely out of your way to find a notary and get the form notarized on your own. I did exactly that, left work early, made the drive, and showed up for my appointment because these are court orders that have to be followed and appointments are already difficult to get. After arriving, filling everything out, and waiting, I was contacted at 2:40 PM and told that I needed another form notarized because they didn't have the form they needed. Apparently, they had known about this issue all day, yet no one bothered to contact me before my appointment. This is incredibly inconvenient and could have easily been avoided with basic communication. I already took time off work, drove there, and followed the instructions I was given, only to find out after I arrived that there was another requirement they could have told me about beforehand. Why schedule someone for an appointment, let them drive all the way there, fill out paperwork, and then tell them they need another notarized form that you don't even provide? People have jobs, responsibilities, and limited time. This was a complete waste of my time and extremely frustrating. Very disappointed with the lack of communication and professionalism. If there are specific forms or notarization requirements, they should clearly tell people before their appointment so they have the opportunity to get everything done ahead of time.

We came here to take a tour of the fire station with a Cub Scouts den. Our den leader called ahead…read moreto arrange the visit. This location was gracious enough to open their doors to us. This station is the largest fire and EMS station in Peoria. The station name is technically Gene Mason Fire Station No. 1. Out front is a memorial. As the largest station, they have the most engines. Included is a ladder truck. Interesting fact. There is a way firefighters can attach to air while at the top of the ladder. This way, valuable time is not wasted with them coming down the ladder when their tanks get low. The ladder truck carries the spreader, a.k.a. jaws of life. In the City of Peoria, fire stations are not only fire stations. The fire station are fire and EMS. EMS, or emergency medical services, makes up approximately 80% of their calls. Here, all fire fighters must also be trained EMTs or paramedics. On top of medical services for humans, their trucks carry a small emergency medical bag for pets. This bag is only for extreme emergencies; when a pet is trapped in a fire. Otherwise, pets need to go to the proper veterinarian office.

I'm out in the San Tan Valley and Florence area. Epcor bought out Johnson Utilities in 2021 which…read morewas a very bad company. Epcor hasn't made it any better. The water quality here is so bad we are afraid to let our dogs drink it. The fees are pretty high for water, but that's not my main complaint. My main complaint is the customer service. They are all useless. If you call customer service, they clearly don't know what they are doing. I got shut off once because we could not afford the $250 bill because I am disabled and my wife's hours were cut. Sure, that's partially on us cause we couldn't afford it, but they didn't really work with us to help us pay it either. After we were able to get the money to pay the bill, (they make you pay it online then verify the confirmation number over the phone). The lady told us the water would be back on the same day with no extra fee.. then later in the same call stated "Oh, there will be a reconnection fee now cause it's after 3pm, do you want to wait until tomorrow to avoid the fee?" No! I do not want to wait in Arizona summer heat to have my water turned back on! Also, their online chat does not work. It redirects you to wait for an agent, then disconnects you. So I used the message system they have on their site to complain about it and all they said was "we know it's broken." Then why is it still an option for customers? They push for customers to use it even! Also, whenever I use the message system, I don't get good answers back, they always state the obvious and don't address my questions or problem. Lastly, their website doesn't break down your bill when you want to pay, and for some reason a lot of the time it schedules the payment for the next day instead of taking it right out, especially on weekends. I feel like for such a big company this shouldn't be a problem. TLDR; Epcor customer service is frustrating as their reps are not very good and/or poorly trained, their online chat is broken, replies through their website message system only state the obvious, are limited responses, and are not helpful in any way. The online payment system is not efficient and could be better for such a big company.

If I could give zero stars I sure would. Epcor's Billing department are full of the most…read moreincompetent dopes I have ever dealt with. I accidently paid my bill twice last month, so I called Epcor to cancel one payment, biggest mistake of my life. After two weeks it finally canceled, that's where the problem starts. They send me a bill for next month for double what the current bill will be, plus a $25.00 fee for insufficient funds. Well I paid with a credit card, not my checking account. They assumed the return for the extra payment was insufficient funds when they saw the return. After numerous Emails and phone calls explaining how stupid they are, they are returning my $25.00 fee. They still can't get it through their thick heads that the payment posted last month. These people must have actual rocks in their heads. You can't talk to anyone there with any common sense.

What a great experience at the Tatum Social Security office on Tuesday, 8/11/26! Agent Robert was…read moreincredibly helpful to me, answering my questions, gave me excellent advice and options on how to resolve my issue. He said "Take a couple of days to think about what you want to do and come back to this office and we'll go from there." Wow! Great customer service from Social Security Tatum and Robert!

Miss Gaffrey was super helpful and assisted me with something I was having trouble with online, if…read moreyou get helped by her consider yourself very lucky!

During a very difficult evening with my 86‑year‑old mother, who suffers from dementia and…read morealcoholism, the Peoria Police Department showed exceptional professionalism and compassion. The 911 operator carefully listened to my concerns, honored my request for a silent response, and clearly communicated the situation to the responding units. Seven officers and several fire department members arrived and handled everything with patience, kindness, and respect, taking time to explain what they were doing and to reassure our family. A special mention to the female officer who gently spoke with my mother and helped calm her down--her empathy made a huge difference. I would also like to give a heartfelt thank you to Sergeant K. Scheideman for his calm, steady leadership throughout the incident. His demeanor set the tone for the entire team and turned an overwhelming situation into one where we felt truly supported and cared for. I am deeply grateful to the Peoria Police Department and highly commend them for their service.

Kyle in the property dept was very helpful when I was trying to get my husbands work phone back…read moreafter his coworker accidentally took it and it was booked into property. Hopefully we won't ever have to see each other again in the future but I do appreciate everything he did to get it back to my husband!

I cannot imagine a worse experience. Avoid this location at all costs. I had an appointment for a…read moresimple marriage name change for which I FILLED OUT ALL THE INFORMATION ONLINE, yet was told the appointment wouldn't help. After waiting an hour in the general queue, the staff was extremely rude, passive aggressive, and entirely unhelpful.

The office is centrally located on 7th Ave and has convenient parking . I would visit this…read morelocation if needed. However, since the pandemic much has changed and this 2025 a lot more has changed. I was very disappointed with my last visit 2weeks ago. They have a sign posted (registered appointment line up here (left side) and non registered appointments line up here (right side). I drove a senior to the office and there were no lines, she only needed an award form. The representative on the phone said go in and explain what you need. To our surprise and dismay both security officers turned us away and said go online and make an appointment. One of the main issues is many seniors are not technology savvy and need a human being to assist them. Immediately I had to call SSA, wait 15 minutes (thank goodness), to ask the representative to mail her the form needed. I will say it has enough security features / barriers inside that you can't just walk in. The Front office security definitely needs to show a little more respect and kindness and towards people in general entering the office. Yes, I know they run into people who are aggressive, upset and have bad behavior but they should not taken that attitude towards everyone else who arrives for assistance. Sadly the government is starting to make all federal agencies worse. Jesus help us

Still waiting for return of property almost 5 years, talked to Sgt. MANY TIMES LIEUTENANT, ETC…read more Going up the chain of command. WELL news flash they don't answer just voice mail I'm now at the mayoral level, let's see if he handles this , I really doubt it but I'll try..... SINCE 2020, WOW, I was homeless during part of this 50 month crime, in my opinion I'd go to the place it was delivered DUHHHHH . They smashed MY door In (WITCH WAS NOT LOCKED) $1500 damaged , taken against my will, no explanation, then held captive for 4hrs in a COLD room with bare feet DURING COVID, which I got BTW, with no facilities ( toilet , running water, etc) My id was stolen obviously..I'll wait and see???? I guess, THIS IS REDICULOUS,

I go to City Hall in Peoria at least twice a month. have no experience with the rest of City Hall…read morebut the people in customer service can not be beat. I could do the transactions by mail but they are only 2.5 miles away. Whether it was filling out a business license or just paying a bill they have always been helpful. Customer service has the nicest people. If I don't know something all I have to do is ask and someone finds the answer for me. I am never treated as an inconvenience, I am always treated like a valued customer. Even when I have had a problem they just act like it is an everyday event and it is fixed usually while I wait. The people in customer service deserve more than 5 stars.