My mom lived in this community for over five years, first in assisted living, then in memory care…read more Though she passed two years ago, I wanted to add this review because I'm saddened by the overall rating here on Yelp, which appears to be fueled by disgruntled former employees who were dismissed for cause. My experience with this facility and with this organization was outstanding...far better than I expected from any progressive living situation for my mom. I found the physical environment, the administration, and (most importantly!) the staff to be of the highest caliber. Staff clearly were treated very well by the management group, as there was very little staff turnover during my mom's tenure there. Candidly, my mom had the assets to allow her to live anywhere, but I never found another facility in the greater Atlanta area that so thoroughly and consistently delivered what their residents needed, even during Covid. PLEASE read the many five-star reviews included in "other reviews that are not recommended" below. Why are these excluded from the overall rating?

Very nice place and nice apartments for the residents. Only problems are held between some staff…read moreand management. Lots of lifting people, hurting your back and there are no lifts. Everything is done with whatever strength you have . You also have to work in the dining room, pull, wash, dry,fold and out back laundry, buss tables, laundry everyday except weekends, give showers everyday, and sometimes the next shift would be late with no notice and you have to keep smiling through it all. The attitudes of some people here are ridiculous. Residents are sweet but the managemt overrules the good things. You also make $10 an hour and even after you take the CMA class for what they tell you is free, you have to pay $300 if you leave before a year is up. You do way too much for the pay, 5 different job titles for one pay.

The staff is awesome and the rooms are very peaceful for the families. We were only there for…read morethree days and everyone there was very attentive of our needs and my mother-in-laws needs. Thank you to everyone there for helping my husband through a difficult but rewarding experience. Becky Sappenfield.

Tranquility is the correct name. It's an amazing Clinc, with very caring staff and Drs. My mom has…read morebeen well taken care of and I'd do it again here. Their compassion level is off the charts. Very clean and quiet environment

Kind and helpful from the front desk staff. Twanda was so welcoming and knew how to point me in the…read moreright direction.

My mother-in-law lived in the Evergreen neighborhood for persons with dementia. I cannot speak…read morehighly enough of the care she received there. The staff was so sweet and engaged. Everyone was very loving with my mother-in-law and it was obvious they genuinely cared for her. One care giver even came in on her day off to help my mother-in-law celebrate her birthday with a big cake. No place is perfect, but I can honestly say we felt blessed that we chose Arbor Terrace to help us care for my mother-in-law. Good people make such a difference!

My mother, Laura Ann Raybon, has just moved out from her Atherton Place apartment after seven years…read moredue to health issues. We'd like to say a heartfelt Thank You to the Staff at Atherton for their professionalism, watchful care, compassion and patience. It would be difficult to find a place with higher standards - Atherton Place is simply the best of the best. We confirmed this after having to transition to three different facilities in 2021. Not one came close to matching the overall satisfaction and trust we experienced during my mother's time at Atherton. We are grateful for seven years of confidence that my mother was receiving the best care and was safe at Atherton Place. No words can express our thanks for Atherton Place's services.

Winnwood looks great on the outside and they are doing improvements on the inside, but there are…read morethings wrong that are hidden, even from the staff. I live in one of the independent buildings and more often then not, we have no hot water. I usually wake up around 2-3am to shower to get some mildly warm, not hot, water. I have complained to management but always get the same answer, "we are working on it". My family is looking to move me as soon as we can find a place. Management should be ashamed, we are all older people living here and pay quite a lot of money, money which includes meals. The food is not good, it is cold and often they don't order enough to give all what we ordered. We have spoken to the chef and the Director, both seem to do nothing. Current but looking to be former resident!

My husband and I have lived in Winnwood for more than six months, and we are happy here…read more Relationships are wonderful--with the executive director and administrative assistant and with other residents! Winnwood Retirement Community is really a community with support and concern expressed in a variety of ways. The campus is beautiful! There are a few things prospective residents need to be aware of. The smell of cigarettes is pervasive throughout the campus--in the dining area, near the entrances of buildings, and sometimes in the parking lot. The smell permeates clothing and affects my breathing. Breakfast is delicious and plentiful. Dinner is inconsistent in quality and in portion size. Dinners are tasty about 80% of the time; sometimes portions are small. The grand piano is beautiful, and I played it often for several weeks last summer. However, the action of the keys is so stiff that my shoulders could not tolerate the physical challenge of playing that piano as it is right now. If the cigarette issue were resolved, dinners were consistently tasty, and the piano were adjusted so that it's playable, I could give Winnwood an unequivocal 5! I can heartily recommend almost all of the people here. It's a pleasant place to live!

Today's visit to the beautiful Sterlings Estate, was for a Aquatic Therapy appointment with Ms…read more Elana Larrier, PT. Which I may say she is the best. Ms. Larrier was very professional and her empathy towards her patients health issues was amazing. Yes!! I'm a 40+ woman who's body is in worst shape than some of these vibrant, full of life seniors I had to hop pass trying to find my way to the pool area. Yes! I said hop.... Geesh! go figure. Heck they where looking at me as though they wanted to ask if they could help me. Unfortunately today was just a medical visit. While hopping around (LOL!) I did noticed how elegant and huge the Sterlings Estate is. It has a very welcoming entrance with whom I believe maybe a concierge to help you with what your looking for or answer any questions you may have. Today was a nice gentleman standing in waiting. Again looking at me like..... he was waiting for me ask to be pointed in the direction of my grandmother or something. NOPE!!!! He was polite with telling me the way to my destination. The Sterlings has a grand dining area with plenty of seating. I noticed also they have what looked like a coffee area, wellness center and plenty more activities for the seniors in your life to enjoy. I'm here today to get the full benefits of their heated salt water pool. The Sterlings offer Aqua therapy for people who don't live on campus. My health insurance had them on the list of places to choose from. I chose The Sterling Estates, because I have driven pass about 4 times and thought to myself.... Those look like a nice community for my mom or great aunt to live. Not knowing I will be the one visiting before them. But a least I had the pleasure of seeing what little of the community I could see. And I can say it was a memorable one.

Beware Not everything is a polished as it seems. The…read moremajority of the personal aides are up to standard for a place that is supposed to be a 5-star experience. They absolutely need better top staff members. Never try to reach the "nurse". She is unavailable by phone. They seemed to be really on top of things prior to our actual move in. Not the case at this point. The actual facility certainly needs a face lift. There are no automatic doors to the interior garden and patio area. Thus, if you are in a wheelchair you are not going out without help. If you decide to dine in your room, your meal is brought to you in a styrofoam box at the end of the meal service in the dining room. So you are going to get your meal an hour later. Oh great, almost in time for you to go for the next meal. I will not go on. Most of the residents are happy there. But, let's be real. Change is hard enough who is going to move again?

My Mother's stay at Azalea Manor was not extensive however Sherry and her team did a great job!…read more They were attentive, communicative and quick to react to various health issues.

I love azalea manor very much i live with my dad and people are cool…read more I feel at home at Azalea the staff is wonderful and they let me help and keep me safe.

I'm giving 4 stars because the nurses here give my Gramps 2 ice creams per day during lunch, lol…read more Now I know where my sweet tooth came from... Parking - There's a ton of parking and it's free. The lot is all around the building. Before you even enter the building, you have your own door code (I guess each patient has one). I like this method. I wouldn't feel comfortable if someone random decided to come by. I think 2 patients share a room. I suppose it depends on how the patient is in regards to health. A simple curtain divides them. Every holiday that comes by, the patients get special lunches/dinners. But overall, my Gramps said he was fairly happy with the normal meals. He's actually doing a lot of better since he's been moved here. Schedule is very strict and nurses help him and coach him to work hard at getting better!

Horrible facility. Low staffed. The lady im sitting with on weekend always a long time to wait for…read moreeverything. Her food is always cold and 2 hours late. I have to hunt someone down to get her pain meds. I told a nurse she needed her sheets changed she said push the button 3 or more hours later no one. She said they would get to her when they could. They all act like they do t want to be bothered. This is not acceptable. Im surprised they aren't sued all the time. This is definitely elder neglect at the least. And at night when she is here along it takes hours to get help. I would give 0 review if i could​

Beautiful building and everyone there seems to like their accommodations. I was disappointed when…read morewe were expected to have a power outage because of ice, and they told the residents their generators would only support lights on in the hallways and to wear layers..late you kidding me? Is that the " exceptional experience" they're so proud of? Otherwise I'm very pleased with the environment though. They has so many activities and amenities as far as a dining room with a chef and a beautiful library. They accept dogs..not sure about cats, but I would ask if that were important to me, it's not unlikely they'd allow them in the apartments. I know one man that has lived there happily for over 15 years. They also have vendors come in almost every day. They have Taco and margaritas every Tuesday. There a pet rescue that comes in regularly to just allow some love for both the homeless pets and the residents. Overall, I'd recommend, especially if you have your own generator for emergencies.

Every time I have visited the community the residents and team members have always been so lovely…read more I really enjoy my visits to this community.

I hate to post these things online but my family has tried to take other measures to resolve these…read moreissues. My grandmother has lived at this facility for about a month and the care has been terrible. Several times a day she will push her call button for assistance and it will take over an hour for someone to respond, if they respond at all. She has had accidents waiting for someone to come and take her to the bathroom. This is abuse. They also leave her places in her wheelchair knowing she has no way to get herself around. My mom, my uncle, and I have all expressed our concerns to management, who have done nothing to make this better. I want others to be aware of the conditions that Elmcroft thinks are acceptable before they choose to move their loved one in. I don't want anyone to regret it the way that we do.

Not a good place for elderly care. This facility looses medication. Fails to bathe residents…read moreconsistently and provide adequate housekeeping. When family members communicate the lack of care, administrators take no action. Some staff can be rude/mean residents. Others can be nice and responsive.