I've been going here for years and absolutely love the staff here. Very friendly, attentive and…read moreprompt. Dr Haddix is a top notch family dr that takes his time to listen during your scheduled appt times. Dr Dicken and Lindsey are great as I have seen all of them. They all want to make sure you get the best care/treatment possible before leaving their office.

If you want to be treated like a number instead of a person, this is the place for you…read more Receptionists and nurses are not that friendly, attentive or outgoing. Dr Dicken is the friendliest person there but if you talk too much he'll excuse himself from the room "for just a moment" and then a nurse will come in and say you're all set and ready to go. Today, one receptionist was complaining to another about a patient for all to hear.

Been a regular for several years. Very thorough, friendly, great nursing staff, recommends urine…read moreand blood tests at regular intervals. Detected irregular heart rhythm, did EKG in office, sent me to hospital immediately for previously undetected aFib. Feel I'm in good hands.

Some of the staff are certainly not that friendly. Not outgoing and no personality. They also can…read moreget very snippy if you question them. Also, they only offer the minimum services. You have to ask for the rest. Had a physical examination and was not offered a mammogram. My husband was not offered a prostate exam. We are both elderly and these are exams that we should get at least once a year. Why do we need to ask for it? Also, women are not treated equally as men. We have been going there for several years and my husband gets to see the doctor directly and for the last two years I've only been able to get a nurse practitioner.

Went to MD for check up. MD wanted me to have a cardiac stress test. Told them if it was not fully…read morecovered by insurance I did not want it (I have an audio recording backing my story). They said there was no cost to me. One month later $1900 bill. Do not trust anything they say. They lie openly.

I was a resident of this Hospital twice and they have the most care team I've ever used , they saw…read moreto me needs in a timely manner . When I need test done they fit me in on my schedule Every hospital could learn a thing or two from this caring folks at UK Andy Knight

Great for general allergy care, but my autoimmune disorder that was presenting with chronic hives…read morewas dismissed for 2 years even after questioning why my treatments weren't working. Always get a second opinion if your direct line of treatment is failing. The doctors there should know this but because I was told over and over my issue wasn't autoimmune without being sent for more labs and my much needed treatment was postponed much longer than it needed to be.

We currently live abroad but had been in Lexington as several members of our family were having…read moreundiagnosed symptoms that we were worried relate to either allergic or gut/diet issues. We saw Elizabeth Mentzer and her team and can't say enough about how helpful, friendly, and insightful they were. The team was able to get the whole family in on short notice, and were flexible and accommodating during our various visits. Very friendly and helped make our trip a success. Elizabeth Mentzer had some excellent advice and felt like she took the time to listen and understand our concerns and customize the testing accordingly. So very thankful we found them and would highly recommend to anyone wanting to explore allergy or other related symptoms. Thanks again from Singapore!

Capital Family is always quick to see us when we need to get in, friendly staff, organized, and…read morequality care by an excellent team of doctors, nurse practitioners, and nurses.

Absolutely horrible experience with their nurse practitioner, Cindy Hanes. I went in simply to have…read moresome lab orders written, with the only request to have the order split up as I have a phobia of blood draws. My appointment was with Cindy Hanes, and she was incredibly condescending and disrespectful throughout our conversation. When she wrote the lab order, she didn't include certain tests that I (and my previous physician, as I tried to explain to her) requested, but she completely ignored my request to split the test and wrote everything in one order. When I asked her to re-write the order, she said to me (literally, her words) "you can take what I gave you and leave". There were two other nurses standing nearby, and the look on their faces told me that they weren't surprised that this lady said what she said; obviously I'm not the first person to have this experience. I'd strongly advise anyone going to this facility to avoid this lady, as she was by far and away the most unprofessional, and downright rude, health care practitioner I have ever encountered.

Honestly this cafeteria has some really good food. The soups,chili, and wraps are all very good…read more Now that's the visitor and employee kitchen. The food is the most awful tasting, looking, smelling garbage. They've used the excuse of remodeling is THE ISSUE! No there's no system in place. Patients don't get food, and when they do it's always wrong. Now I was in the hospital Jan,Feb,part of March then again in April and most recently NOW! The staff do not pay any attention to detail. Does the patient have the right order, is it checked off - no! I spoke to a food manager and she says they've tried to get them to pay attention. I mean in 5 days not one meal has been correct. They'd leave an item off or forget me completely. I've worked in food service for many years and I I guarantee you the employees just don't give a darn! So I've ranted and raved enough. This system is broken. They need to get professionals to come here and fix the issue!

Parking at KY Clinic has been the best experience. My car has not been damaged or bumped like it…read morewas when I first visited Kroger Field. There was always ample parking and the shuttles took me from field to the parking structure. No complaints.

I am so happy that my husband found Dr. Timothy Atkinson. I have been having blood in my urine for…read moreapproximately three years. The original doctor my primary care had sent me to two years ago was horrible. I had made an appointment with a Urogynecologist this Fall and after doing a urine culture she said I needed to be treated by a Urologist. Unfortunately she could not make the referral to the doctor she wanted because he was part of a large group of Urologists that covers most of the Louisville and surrounding area and they insisted I had to return to the original doctor. Dr. Timothy Atkinson is located in Frankfort, KY. He and his office are very professional. On my initial consultation I knew he was the doctor that would get to the bottom of my problem. He listened to my complaints and concerns, and clearly explained his treatment plan. His office scheduled an MRI and an appointment a week later for Dr. Atkinson to scope my bladder. Both visits to Dr. Atkinson were prompt and the doctor communicated well. It may have taken three years to finally get to the right doctor but I am comfortable with the care and diagnosis that he clearly explained. I would highly recommend him to anyone needing a Urologist, He truly is WOOHOO - AS GOOD AS IT GETS!

I was shocked when I received my bill for a standard office visit! I had also just had, 2-3 day's…read moreprior, a 24 hour urinalysis but they refused to use the results and made me provide a sample for their own or they wouldn't see me. When I called back to ask for help with the bill they refused to listen to me. All they offered was a payment plan of $50 per month or they would send me to collections. No discount unless they could get a copy of my tax returns, bank account statements for the last several months, copies of paycheck stubs and IRA account balances. REALLY?!? This was the MOST EXPENSIVE doctor visit for me to date and I've been to oncologists, cardiologists, hand specialists and surgeons, all were willing to work with me on a discount for the bill. They wouldn't even place a hold on the account to give me time to fill out their paperwork. Instead they offered a $10 per month payment plan while I'm sure they drug their feet through that process. Not recommended, AVOID !!!

I needed to be treated for this season's Flu A. I was able to make a same day appointment, test…read moreconfirmed flu A, and I was given a prescription for a new treatment that knocked down the symptoms in less than 2 days.

Went to MD for check up. MD wanted me to have a cardiac stress test. Told them if it was not fully…read morecovered by insurance I did not want it (I have an audio recording backing my story). They said there was no cost to me. One month later $1900 bill. Do not trust anything they say. They lie openly.