In April 2022.... We were looking to purchase a boat. Upon entering their showroom... was meet…read morewith a very nice salesman named Matt. We ended up finding my husband's boat that he has always wanted which was more than we wanted to spend. While there I found a used SXS that caught my eye. So i called my local credit union and they worked some magic and we walked out proud owners of two toys. Well after the sale.... BUYER BEWARE!!! We contacted them for an owners manual for our boat which we were the second owners as previous owners didn't leave it on boat. It took about six months to receive the manual after truly like six phone calls following up on it and we ended up buying the engine manual as they would not provide on. Upon first voyage with the boat we realized something wasn't working with the Garmin fish finding that they installed for the original owner. We actually talked to the person who guaranteed it was working when they took it in before resale. They had actually installed the wrong transducer and installed it wrong for that fish finder which made it not work properly... so there is no way it ever worked right so they never actually tested it. However we contacted Garmin it was under warranty and they explained why it wasn't working and that they lied to us. The stern light was broken when we got it home and they wouldn't make good on that either. We dropped a lot of money there and truly asked for what was promised in the sale and nothing more. They truly fought us every step of the way. I will never do business with them again and warn anyone... just go somewhere else. Look at their reviews.

¹we just picked up our Polaris General. Mark, Melissa, and Jacob are very knowledgeable. The…read morepaperwork was finished in no time. Jacob went through everything on the General and we are looking forward to hitting the trails.

Knowledgable staff that answered all our questions. Fair price on the boat we purchased…read more Excellent followup after the sale.

Disappointing Service Experience--Three Years Running…read more After three consecutive years of having my boat serviced at Mr Outboard, I can no longer recommend their service department. Here's a summary of my experience: Year 1: Routine service and winterization. When launching in the spring, the bilge pump activated after five minutes. Service rep Vinny laughed and suggested we forgot the plug. Told him plug was in. He stated he must have cracked out hull then--turns out, the impeller clean-out seal was improperly installed. I ended up buying a $900 borescope to diagnose it myself. Year 2: Same service, with a promise of a thorough check by two top techs. Launched the boat, and the oil pressure light came on almost immediately. Vinny again responded dismissively, saying we must not have let the boat warm up and we cracked the engine block--blaming us for the problem. Found the oil filter O-ring in the hull--clear evidence the promised checks weren't completed. Year 3: Boat trailer and cover were damaged during service. The general manager, Greg, promised to resolve it but never followed up despite multiple calls. After posting a review, Marty (damage control) called and offered a partial reimbursement ($1,450 of $3,548 in actual costs) with the explanation that they would not cover the full amount due to their own financial losses. I was told pursuing the rest would cost more in legal fees than it was worth. Despite assurances, Mr Outboard failed to stand behind their work or take full responsibility for the damage they caused. I would strongly caution others considering their services.

Awesome experience everytime, I bought many items from them many times and over the years I have…read moreGREAT TOP QUALITY service

Discussed incident with owner who come out on Tuesday and did the dock install. Dock looks good…read more Had an appointment scheduled. They were a no show. Somehow no one at the store can has the phone number of the tech's going out on service calls.

Sadly, we got to the google reviews after our terrible experience, but boy did we dodge a bullet!…read more Horrible phone customer service. I am still confused on why the employee was shouting at me. Please offer your employees a better mental health plan, as it's a shame to think it's okay to treat a potential customer they way we were treated. Completely turned us away from wanting to ever purchase from you and thankfully never will. do better.

I have bought 2 used boats and three used waverunners from Simonar. They were all in excellent…read morecondition and Simonar does maintanence and winter storage for me when needed. Great people, great service, great products and very much a pleasure to do business with. I highly recommend.

Very easy to deal with. Great people. Dean and his staff are top-notch. I won't do ski-doo business…read moreanywhere else.

had 3 neighbors on our lake tell me stay away from them and now I know why...very bad experience w…read morewhat should have been pretty simple. made worse by a manager that has no idea how to treat customers

Rude service department and no knowledge of there products. Bought a new boat and tried rushing me…read morethrough delivery. Worst service I have ever received in my 74 years. Sales pushy . Tried charging me more than I agreed to pay.