I purchased a 2017 Kia Soul from this location 11/09/18. My prior car wasn't going to last much…read morelonger, so after having to have the front brakes serviced & getting a long list of other repairs that I "should really address" I started researching what my next car was going to be. My sales coordinator was Rose, she was a joy to work with, as were Tim & Tim, the 2 gentlemen who assisted with the financing. All 3 of them are very personable, customer oriented & know their stuff. All my questions were answered to my satisfaction, everything was thoroughly explained. The monthly payment was a little more than I wanted to pay, but for what I got, it's well worth it. I loved the fact that I didn't need to haggle to get a great price, the price you see on the website is the price that you pay, but keep in mind that's before all taxes, fees, & any extras that you want are added on. For the test drive, I took the car to my mechanic, who checked the car out thoroughly, the car passed with flying colors, with a couple of minor issues that were addressed before I drove off the lot. I can honestly say that in all my years of buying cars, this was the easiest, most pleasant car buying experience that I've ever had. I highly recommend Hertz Schaumburg.

There are pluses and minuses. By far the best car buying experience we have had. Super simple…read moreprocess, very fair prices and super nice staff. However as we were told by our sales rep they only have 1 guy who does the finances. This causes a huge backup if there is literally anyone else there trying to buy a car. We were there from 9:30am to 2:30pm. While buying a car is a process, it's not a 5 hour process. Esp since there is no haggling involved and we had the car we wanted picked out. By the time we were able to sign our contract we were already in a huge hurry So we had to rush the most important part of the whole thing. We carved out 3 hours, were fine with 4, then started to get annoyed and anxious at 5 We also noticed an interior light wasn't working during our test drive. The sales rep mentioned they would have someone swap it out but by the time we left it was still out. Either they forgot, or somehow in 5 hours had no time to swap out an interior lightbulb. They did end up changing it a few days later though We would defiantly go back and recommend to friends. Just make sure to bring lunch haha

Christian was great! He worked hard to make sure I got the vehicle I wanted. That being said, less…read morethan 36hrs of purchasing the vehicle my car wouldn't start. I speak with the manager and he laughs it's off. Tries to throw the blame on me and insinuates I left something on and then blames it on the cold weather. Not understanding my frustrations at all. Anyways I'm annoyed less than 36 hrs I have to pay someone to come out to give me a jump. A few hours later my check engine light comes on. I had the car for two days now and it's proving to be a huge regret.

DO NOT GET A CAR FROM HERE I should have done my research I…read morecan't wait to be done with this dealership the manger is very unprofessional when expressing my concerns about having to bring my car back so many times he says" well it's a used car not a new one" it's clear that the customer are not important to them i'm convinced that they actually don't care no one is perfect but it should always be us against the problem at hand instead they will blame you for everything and laugh it off only individuals that work here that are professional might be in the finance department WORST MISTAKE OF MY LIFE

This 5-star review is for Roxie! I couldn't have asked for a better sales experience with her…read morepurchasing my new RAV4. I flew from Minneapolis to pick up, and the entire buying process being sight unseen could have been a lot more stressful if not for her. She communicated often and openly, had my vehicle ready to go upon arrival and was not "pushy" with me whatsoever. Thank you Roxie we are very happy!

I don't even know where to start, this was easily one of the worst dealership experiences I've had…read more We walked in ready to buy and couldn't even get a proper greeting. The salesperson was completely disengaged, offered no guidance, and had zero personality or sense of urgency. It honestly felt like we were inconveniencing her by being there. Even more concerning, no one from management ever stepped in, acknowledged us, or attempted to assist at any point. Also worth mentioning, the vehicle we test drove hadn't even been properly detailed. The interior was disgustingly dirty, to the point it was embarrassing. If it hadn't been cleaned yet, that should have been communicated upfront instead of presenting it that way. It really summed up the entire experience. The highlight (if you can call it that) was a $2,000 trade-in offer on a well-running vehicle with a brand new engine. When we questioned it, we were casually told we'd be better off selling it ourselves. No explanation, no attempt to earn our business, and no manager stepped in to address it. That alone tells you everything you need to know about how this place operates. We didn't come in expecting anything unrealistic, just a fair conversation and basic professionalism. Instead, we got dismissive attitudes, low effort, and an offer that was frankly insulting. We left, and not because we couldn't make a deal but because there was clearly no one there interested in making one. Plenty of dealerships out there that actually want your business. This is not one of them. The experience matched the offer... low effort and even lower value.

Great experience at Auto Select Sales & Rentals Inc.! Friendly staff, fair prices, and a smooth,…read morehassle-free process from start to finish. I highly recommend them if you're looking for a quality vehicle!

I was here about a year ago and although they were operating out of a trailer they still maintained…read morevery high professionalism. I came here last week and the transformation was insane! Paved lot, awesome staff you can shoot the sh*t with so to speak, brand new beautiful building, cars ranging from Aston martins to Audi supercars all the way down to cheap reliable daily's to just get you around! 100% recommend checking them out! They buy used cars offer competitive pricing, great deals and always willing to work something out. They also offer consignment deals where they will sell your car for you! Anything you could need from a dealership, they got it!

Regrettably, I lost my van to a drunk driver (with no insurance). Today, I visited Rob and he was…read moreINCREDIBLY kind and understanding with my situation. I am now a HAPPY owner of another van. Rob went above and beyond with the deal and in a timely manner! Thanks LAF!!! You've made the pain of car buying SO MUCH easier!

Very bad customer service. I was still talking asking if i can get an off or rebate since i want to…read morepay all my car loan... But she doesnt let me finnish. This is not the first time i made a call. Eveytime i make a payment they will just cut you off the call didnt last for min. I dont know. Im so pissed off. They have attitude. This is not how you will treat customers and potential customers.

Extremely awful experience, refinanced three months after signing on. Harassing tactics were used…read morein an attempt to verify employment including submitting a national sales lead through a channel of about 30 executives and sales team members putting my pregnant wife through a great ordeal of undue stress in explaining the sales lead to the above mentioned sales members. Customer service has been horrendous. Email system that doesn't work. CSR's that can't submit emails in reference to the phone conversation for confirmation. Refusing to send even a copy of the title to the new finance company for purposes of getting as far away from this company as possible. They uses invasive tactics as "security questions" including employment. More less for their own records. Not as a security question. And good luck if you are financed with this company in a state where you typically hold the title. Making it extremely difficult to refinance with a LEGITIMATE finance institution. Next stop...BBB

They helped me out with getting me a loan for my used car. For a Good price too and my credit…read moreisn't the Greatest either. Overall I'm satisfied, AND they offer grace a 10 day or 5 day grace period without any fees! Which I think comes in handy sometimes when your paycheck doesn't hit at the right day but overall I would recommend!

if give it 0 bit you can't. my son in law is trying to get his payoff amount on their high interest…read moreloan so he can refinance and they won't give him what he needs. the lady at the credit union also tried and they refused, she said 20 years as a loan officer and she'd never seen anything like it so that tells you all you need to know.he's a young high school graduate trying to get going in life and this place wants to hold on to his high interest loan instead of letting the kid lower it. ITS A SCAM COMPANY playing their little games trying to squeeze every dime out of the kid.