I am beyond heartbroken and angry over the care my father received at Petaluma valley hospital…read more this was the worst hospital experience I have ever witnessed. my dad was completely neglected by both nurses and doctors, my father died because of their lack of care. the nurses never checked on him unless I constantly called and reminded them. the doctors were ever hardly around, and when they were, they made sarcastic remarks and spoke to my father in a way that was sarcastic and demeaning- as if he was not worthy of patience or compassion. one moment that will FOREVER stay with me was when a nurse was about to give my unconscious father a pill to swallow. I had to step in and suggest a cream instead because he was clearly unable to take anything by mouth. the fact that I had to advocate so strongly for basic, safe care is unacceptable. No family should have to beg for attention or dignity of their loved one. thus hospital's level of neglect is outrageous. patient's deserve compassion, respect, and proper medical care, and my father received NONE of that. I am devastated, enraged, and deeply disappointed that thus facility is still operating while treating people this way. no amounts of words will ever describe how awful this place is. terrible care.

Took good care of me found out what was wrong sent the info over to the referral dr who was in…read morenetwork so they were up to speed got a appointment and im all set to go. Chad was great. As was all the morning staff in the ER.

Waited 30 minutes in the lobby and 30 minutes in the room with a gown on for a sterile dressing…read morechange from my surgery just to be told they CANT. I called to confirm the day before they said they could and have the equipment. I then confirmed again during check in so I would avoid exactly what happened.

New Sutter Health clinic has Family Medicine, Urgent Care, Imaging, and Lab services available.read more

Two star operation, here. If you're out of town and have a situation where you need an antibiotic…read morecalled in for you this is the place to go. We had a gap insurance for my daughter and came here for a check up. $220 for the visit, it took 45 minutes to be seen and the front desk is run by young folks who really seem like they could care less. We told them we were cash pay and we were offered (and declined) a $140 breathing treatment (not their fault we are cash pay) and they phoned in a prescription. When we went to pick up the two inhalers we were told it would be $1100 for the two. We called the Urgent care facility and gave them the feedback and had to borrow a friend's inhaler. One week later we received a phone call from the pharmacy asking if we wanted to pick up her new, $48 inhalers. This system is broken if the true cost is $48 but the insurance cost is $550. Why did the Urgent Care facility call in the cash pay Rx knowing we were cash pay and had just turned down their breathing treatment? Why did the Urgent Care return our call to tell us they had phoned in a new Rx? This place definitely has a turn and burn vibe which is disappointing (both doctor and staff) when a sick child is involved. They didn't even give me any kind of idea what could be happening.

The staff was busy but very courteous. The FNP was on spot. she was precise with her skills and…read moreher bedside manner. I could not never gotten any better care. The star especially Lilly was so patient, kind, and supportive. Thankyou

easy and fast to get an appointment, friendly front office staff, excellent nurse practitioner, I…read morethink Karen is her name. Very happy and great experience with this facility. Jose

Incompetent front desk. Out of very common test. Already waiting 30 minutes with an appt.read more

Been using this location last one year regularly for receiving different medical services , had…read morebeen visiting earlier aswell in the last ~ 5 years, the place being within proximity to our home. Is well located, has lots of parking space, neat and tidy always, helpful staff across, competent service providers, lots of services and facilities available under single roof, extended timings available for certain services for anyone requiring later in the day appointments. Will surely recommend if in need of medical care.

I came into Urgent Care last night not feeling well, starting with front desk Martin was quickly…read morebrought me back to the room, to Nurse Zach and MA Alicia promptly got me hooked up to an EKG. Then Doctors Franklin came in and throughly examined me and explained everything to me and my husband, we trusted in his decision making. This was not the first time I saw Dr. Franklin in Urgent Care. He has treated my whole family through out the years... His professionalism and honesty made us feel at ease and comfortable with each visit.. thank you Doctor Franklin and the whole care team at Urgent Care for the best care.

Dr. Goodman, Ted, Yajaira and his team are amazing. They are all kind, patient and very attentive.read more

It wasn't recently but, while my family was under his care, there was not one thing that slipped by…read morehim. I only wish he was still in Copperopolis.

My neighbor got bit by a dog so I took her here. There were people in front of her but they moved…read morealong at a decent enough speed. The nurse was very cheerful, attentive, and married. Given that I looked like the significant other of my neighbor, the nurse asked if I wanted to go into the treatment area and sit with my neighbor. This kind of sucked because I was enjoying my audiobook, and I felt if I said, "naaa I don't give a sh*t, I barely know her!" I might not win any personality awards with the married nurse. So I went back there, made sure my neighbor wasn't dead, then went back to my audiobook in the lobby. Overall my neighbor said the doctor and staff were great so 5 stars! As a parent, I was thinking a couple of toys might have been cool, or some WiFi, but overall this place is for urgent issues and it did well.

Have found this to be an excellent resource-- however, as of this writing this location is closed,…read moreand patients are referred to St. Joseph's in Santa Rosa.

I am out of town with my family and my son needed to be seen by someone for an infection and this…read moreurgent care was about 40 minutes from where we were staying (closest urgent care) and I made an appointment and we arrived right on time and were seen right away. The woman at the front desk was helpful and efficient. The intake nurse was friendly and easy to talk to and finally Colette the PA that we saw was reassuring, thorough and very kind. She immediately called in a prescription to the closest pharmacy and that was quickly filled. 10/10 would recommend this urgent care.

The receptionist was wonderful from booking the appointment to checking in, it was a breeze…read more I went to this place on the suggestion of my primary care office due to a reaction from a pneumonia vaccination I had on Wednesday. I'd used ice, benadryl cream, taken my prescribed anti inflammatory medications, and then used heat per the nurses advice at my PCP's office. THEY told me if the injection site continues to get bigger to go to Urgent Care. I marked my arm in the morning to keep an eye on it, the area grew from 3 inches to 4 in about an hour, the injection site is hard, hot, and itching. The person who "treated" me suggested ibuprofen (I'm already on a prescription anti inflammatory medication) and hydrocortisone cream (Benedryl) and marked my arm again. She said if it gets worse go to the ER!!! WHAT?? I went there for treatment as my PCP suggested due to my complex medical history. Let me be clear, this was not treatment, this could have been an advice line call. They shouldn't bill my insurance or me for this visit.

Came here with our baby today for common cold symptoms. We had an appointment and it just seemed…read morelike they forgot about us. They left us in the waiting room for an hour and half after hour apt. And when my husband asked to see when we would be seen, they were all just sitting around laughing super loud at their desks and said they were a hour behind. Very unprofessional.

You have to try hard to bungle diagnosis of bacterial infection. It isn't rocket science. This is…read moretime number three (3) that this clinic has failed to order needed tests for infection.